Notebooks
Q: Os El Capitan on Macbook Air is hung even on reboot
Hello, I have a Macbook Air El Capitan that has hung, several apps open, and still is hung even on reboot. The mouse does not work, so I can't even close individual apps to try to identify the culprit. Open apps are Mail, Firefox, Calendar, Messages, Kindle, Bluetooth Keyboard Setup (unintentionally opened). Anyone know how to remedy? Force Quit does not work and powering off just reloads and crashes before I can shut apps properly. Thanks!
MacBook Air (13-inch, Early 2014), OS X El Capitan (10.11.6)
Posted on Sep 27, 2016 7:04 AM
by norm123,Solvedanswer
Community Specialists
Hello there DivotGirl,
It sounds like you are turning on your computer and it immediately becomes unresponsive. I would start by booting to safe mode to clear out some system level caches, and perform a disk check and repair if necessary:
Try safe mode if your Mac doesn‘t finish starting up
That should get you all set. Thank you for using Apple Support Communities, let us know how that goes.
It sounds like you are turning on your computer and it immediately becomes unresponsive. I would start by booting to safe mode to clear out some system level caches, and perform a disk check and repair if necessary:
Try safe mode if your Mac doesn‘t finish starting up
That should get you all set. Thank you for using Apple Support Communities, let us know how that goes.
Posted on Sep 28, 2016 12:34 PM