surjorimba

Q: iTunes 12.5.1. Crashed

Last night I upgraded my iphone 5S 32 GB to iOS 10.0.1. It worked perfectly.

 

However this morning I connected it to my iTunes 12.1.2 (Windows 7 64-bit) but it iTunes couldn't read my iPhone. There was a writing in the box: "itunes could not connect to this iphone because an invalid response."

 

I read in this forum that to run a iOS 10 iPhone, I need to upgrade my iTunes to 12.5.1. I thought maybe this was my problem. Several advice in the net said that I should do this and that. But my best guess was it's a problem with me recently upgraded iOS. I connected my iPad and my wife's iphone (using previous iOS 9.xx) and iTunes can read those devices.

 

Maybe the problem was confirmed, I must upgrade iTunes to 12.5.1. So I did.

 

But now the iTunes 12.5.1. don't want to launch after installed. It crashed. Here's the details written in the box:

 

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    iTunes.exe

  Application Version:    12.5.1.21

  Application Timestamp:    57d32fa7

  Fault Module Name:    CoreAudioToolbox.dll

  Fault Module Version:    7.10.7.0

  Fault Module Timestamp:    57860760

  Exception Code:    c000001d

  Exception Offset:    00000000005f96d0

  OS Version:    6.1.7600.2.0.0.256.1

  Locale ID:    1057

  Additional Information 1:    86a5

  Additional Information 2:    86a599f99c7c0b061be0ac10bc599c0b

  Additional Information 3:    821c

  Additional Information 4:    821cddb6b351734b163b930facf929fd

 

Can anyone help me with this? Thank you.

 

Suryo

Jakarta, Indonesia

Windows 7

Posted on Sep 16, 2016 9:42 PM

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Q: iTunes 12.5.1. Crashed

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  • by darren.s,

    darren.s darren.s Sep 17, 2016 6:52 PM in response to surjorimba
    Community Specialists
    Sep 17, 2016 6:52 PM in response to surjorimba

    Howdy there surjorimba,

     

    It sounds like you are unable to launch iTunes after you updated it. That can be pretty frustrating but I do believe I have just the thing for you. This article will help you with that very issue:

     

    Fix unexpected quits or launch issues in iTunes for Windows

     

    Thank you for using Apple Support Communities.

  • by surjorimba,

    surjorimba surjorimba Sep 17, 2016 7:07 PM in response to darren.s
    Level 1 (12 points)
    iTunes
    Sep 17, 2016 7:07 PM in response to darren.s

    THank you Darren! I will try your advice this afternoon. Currently occupied in the park. Really appreciate your advice.

  • by Riaan.N,

    Riaan.N Riaan.N Sep 19, 2016 12:51 AM in response to darren.s
    Level 1 (4 points)
    iTunes
    Sep 19, 2016 12:51 AM in response to darren.s

    Hi,

     

    I am also experiencing this problem on my Windows 7 machine and have tried all the suggestions, including installing the "itunes6464" and "itunes64" versions, after uninstalling all the apple software and deleting all apple related files in C:. With the "itunes64", itunes opens, but it crashes shortly after.

     

    Please help!

  • by surjorimba,

    surjorimba surjorimba Sep 25, 2016 5:37 AM in response to darren.s
    Level 1 (12 points)
    iTunes
    Sep 25, 2016 5:37 AM in response to darren.s

    hi Darren, it didn't work. There is no message 'Error 2', neither 'Error 7'. It's not even 'If the issue only occurs when an iOS device is connected, learn what to do if iTunes become unresponsive when you connect an iPhone, iPad, or iPod touch'.

     

    Any other advice? Should I run it in Safe Mode? The problem is my iTunes (12.5.1) doesn't even work. Can't do safe mode.

     

    Haven't done 'disconnect me computer from internet', or the other tips.

     

    Is there any advice you can give me? I read in discussions.apple.com many people also experience the same problem.

     

    thank you in advance.

     

    suryo

  • by surjorimba,

    surjorimba surjorimba Sep 25, 2016 6:41 AM in response to darren.s
    Level 1 (12 points)
    iTunes
    Sep 25, 2016 6:41 AM in response to darren.s

    dear Darren,

     

    Cannot run it in safe mode. It crashed just the same.

  • by Riaan.N,

    Riaan.N Riaan.N Sep 25, 2016 10:58 PM in response to Riaan.N
    Level 1 (4 points)
    iTunes
    Sep 25, 2016 10:58 PM in response to Riaan.N

    I reverted to iTunes 12.4.3.1, but I had to clean out the registry of all instances where "apple, ipod, itunes" are referenced. iTunes 12.4.3.1 kept on crashing after the first installation of 12.5.1.21 and cleaning the registry did the thing.

     

    After getting 12.4.3.1 working again and by some small glimmer of hope that 12.5.1.21 would now install without any issues, was a very long shot which did not work.

     

    Just remember to go to your iTunes music library and replace the "iTunes Library.itl" file with the .itl file from the previous version of iTunes. It should be in the "Previous iTunes Libraries" file.

  • by Jaydeep,

    Jaydeep Jaydeep Sep 27, 2016 1:55 PM in response to Riaan.N
    Level 1 (8 points)
    Sep 27, 2016 1:55 PM in response to Riaan.N

    So are you running 12.5 with old "iTunes Library.itl"  or 12.4 version?

     

    I tried 12.5 with prev. version of "iTunes Library.itl" but it still crashes.

     

    This is really bad from Apple's part.

  • by Jaydeep,

    Jaydeep Jaydeep Sep 27, 2016 2:08 PM in response to Jaydeep
    Level 1 (8 points)
    Sep 27, 2016 2:08 PM in response to Jaydeep

    Here is my crash signature,

     

    Fault bucket , type 0

    Event Name: APPCRASH

    Response: Not available

    Cab Id: 0

     

     

    Problem signature:

    P1: iTunes.exe

    P2: 12.5.1.21

    P3: 57d32fa7

    P4: WebKit.dll

    P5: 7602.1050.4.5

    P6: 57c12000

    P7: c000041d

    P8: 0000000000645e36

    P9:

    P10:

     

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: fccbab6c-84f3-11e6-91d6-e82aead868d1

    Report Status: 4

  • by Riaan.N,

    Riaan.N Riaan.N Sep 27, 2016 11:03 PM in response to Jaydeep
    Level 1 (4 points)
    iTunes
    Sep 27, 2016 11:03 PM in response to Jaydeep

    No. When you revert back to 12.4 after 12.5 was installed and uninstalled, there should be a pop-up message that tells you that the .itl file you have is for a newer version of iTunes.

     

    I reverted back to the 12.4 version of the .itl file for use with iTunes 12.4. This way you keep you iTunes libraries.

  • by surjorimba,

    surjorimba surjorimba Sep 28, 2016 2:42 AM in response to Riaan.N
    Level 1 (12 points)
    iTunes
    Sep 28, 2016 2:42 AM in response to Riaan.N

    dear Riaan and Jaydeep,

     

    I'm unfamiliar with systems. Can you describe more on how to fix my problem? My previous iTunes version was 12.1.2.(Windows 7 64-bit) before I installed 12.5.1.  The previous iTunes (12.1.2) couldn't read iOS 10. That's why I upgrade the iTunes into 12.5.1. But the new iTunes crashed whenever I tried to open.

     

    1. How can I uninstall iTunes 12.5.1. completely and clean all related files? There was an instruction Troubleshooting issues with iTunes for Windows updates I followed, which delete/ uninstall every single related files from the 12.5.1. (bonjour, apple support, etc). I tried to install older iTunes from downloaded driver that I still keep, but I couldn't complete installing process. Not sure why, but I suspect some related files were deleted when I cleaned using the above procedure.

     

    2. If iTunes 12.5.1. won't work on Windows 7 64-bit, how can I install previous iTunes version that can work on Windows 7 64-bit? I searched and cannot find the older version, so I can download the driver again. I'm hoping can install the older version, so at least my kids' iPad and iPod can work/ connect/ synchronize with the older iTunes. I'm also thinking to reset my iPhone 5S to factory settings, hoping it would return to previous iOS 9.

     

    iOS 10 is giving me headache, as I cannot connect my iPhone 5S to iTunes and cannot synch to my music library.

     

    thank you. Desperately need help.

     

    suryo

  • by turingtest2,

    turingtest2 turingtest2 Sep 28, 2016 9:48 AM in response to surjorimba
    Level 10 (87,363 points)
    Apple TV
    Sep 28, 2016 9:48 AM in response to surjorimba

    If you still have the original error as posted then such errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. CoreAudioToolbox.dll is part of Apple Application Support and can normally be found in

    • C:\Program Files\Common Files\Apple\Apple Application Support or
    • C:\Program Files (x86)\Common Files\Apple\Apple Application Support

    where the name of the Program Files folder may vary by region.

     

    For general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.

     

     

    Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.

     

     

     

    If you're getting a different error now when you either try to install or launch iTunes please post back with the details and I'll attempt to offer relevant advice for what to do next.

     

     

     

    tt2

  • by Jaydeep,

    Jaydeep Jaydeep Sep 28, 2016 1:09 PM in response to turingtest2
    Level 1 (8 points)
    Sep 28, 2016 1:09 PM in response to turingtest2

    In my case, it is not "CoreAudioToolbox.dll", but "WebKit.dll".  How do go about repairing this?

     

    Fault bucket , type 0

    Event Name: APPCRASH

    Response: Not available

    Cab Id: 0

     

     

    Problem signature:

    P1: iTunes.exe

    P2: 12.5.1.21

    P3: 57d32fa7

    P4: WebKit.dll

    P5: 7602.1050.4.5

    P6: 57c12000

    P7: c000041d

    P8: 0000000000645e36

    P9:

    P10:

  • by Jaydeep,

    Jaydeep Jaydeep Sep 28, 2016 1:20 PM in response to Jaydeep
    Level 1 (8 points)
    Sep 28, 2016 1:20 PM in response to Jaydeep

    I repaired the component using the method shown in one of the above posts, but still I've the same problem,

     

    Faulting application name: iTunes.exe, version: 12.5.1.21, time stamp: 0x57d32fa7

    Faulting module name: WebKit.dll, version: 7602.1050.4.5, time stamp: 0x57c12000

    Exception code: 0xc000041d

    Fault offset: 0x0000000000645e36

    Faulting process id: 0x1f98

    Faulting application start time: 0x01d219c57f3eb4e0

    Faulting application path: C:\Program Files\iTunes\iTunes.exe

    Faulting module path: C:\Program Files\Common Files\Apple\Apple Application Support\WebKit.dll

    Report Id: caf08ee8-85b8-11e6-91d6-e82aead868d1

  • by turingtest2,

    turingtest2 turingtest2 Sep 28, 2016 1:20 PM in response to Jaydeep
    Level 10 (87,363 points)
    Apple TV
    Sep 28, 2016 1:20 PM in response to Jaydeep

    The general steps are the same if it is a similar issue. WebKit.dll is also found in the Apple Application Support folder.

     

    I've recently found cases where that approach doesn't work however. It seems to be a different problem relating to registration of the dll file, however registering it by hand doesn't work. In my particular case iTunes would open but crash on attempting to access the iTunes Store. Try the following approach, if won't do any harm even if it doesn't help.

     

    Enter one of the following in a command prompt where the path to your version of WebKit.dll indicates which you should choose:

     

    SET PATH=%PATH%;C:\Program Files\Common Files\Apple\Apple Application Support

     

    SET PATH=%PATH%;C:\Program Files (x86)\Common Files\Apple\Apple Application Support

     

    Weirdly once I got mine working I was able to reset my path and visiting the store no longer causes iTunes to crash.

     

    tt2

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