kosmas0

Q: App stuck on unknown state?

Hello.I just got my new iPhone 7 and transfered all purchases from the old iPhone manually from the store.The thing is,that one app (Hearthstone) is stuck on the downloading(?) state.There is no icon on my screen just the square button (stop) in the Appstore instead of the "Install" button. Pressing it does nothing and I also tried many common solutions ,like reset,sign out,change network,clear setting etc, everything but restore. Anyone knows about this problem? Thanks in regard.

iPhone 7, iOS 10.0.2

Posted on Sep 28, 2016 1:32 PM

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Q: App stuck on unknown state?

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  • by sterling r,

    sterling r sterling r Sep 29, 2016 1:34 PM in response to kosmas0
    Community Specialists
    Sep 29, 2016 1:34 PM in response to kosmas0
    Hi kosmas0!

    I see that you have an app that unable to download from the App Store.  I know it's important to have the apps you want on your iPhone, and I'm happy to help.  Please go to Settings > General > Storage & iCloud Usage, then tap "Manage Storage" under "Storage".  Once you're there, give it a minute for your list of apps to load.  If the Hearthstone app is listed, you should be able to tap on it and select "Delete App".

    Thanks for using Apple Support Communities.


    Cheers!
  • by kosmas0,

    kosmas0 kosmas0 Sep 30, 2016 6:09 AM in response to kosmas0
    Level 1 (4 points)
    iPhone
    Sep 30, 2016 6:09 AM in response to kosmas0

    Unfortunately nothing worked and I had to "Erase all" and start from scratch by restoring my backup.Now it works.