AppleIan05

Q: Ios10 - bugs - won't download apps and keeps freezing

since installing ioS10, I can't..

 

download new apps

update existing apps

When searching for software update,  just hangs on ...searching for update

 

plenty of space and internet signal.

 

also keeps freezing when siri needs to feedback to me.

 

when i press and hold home and power button to reset, just before reboots, I get a weird grey or sometimes black screen with blue bottom.

 

Only happened since updating. Big problems.

iPhone 6s, iOS 10.0.2

Posted on Sep 27, 2016 1:27 PM

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Q: Ios10 - bugs - won't download apps and keeps freezing

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  • by irina_w,

    irina_w irina_w Sep 28, 2016 1:52 PM in response to AppleIan05
    Community Specialists
    Sep 28, 2016 1:52 PM in response to AppleIan05

    Hi there, AppleIan05!

    It appears your iPhone 6s has developed quite a litany of issues since you updated to iOS 10.0.2. Downloading/updating/installing apps, no Siri feedback and a grey or black-blue screen on forced restart. You've done some excent troubleshooting and I'll be glad to continue.

    1. How to back up your iPhone, iPad, and iPod touch -- When there are so many issues after an update, it indicates there's a software issue. Please make sure to have a recent backup to be sure your personal information is safe.

    ​2. Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings -- You'll use iTunes on a Mac or PC to completely remove everything from your phone, including the operating system, so that a fresh copy of the iOS can be installed. This article will guide you through the process.

    The first time through, select "Set up as a new iPhone". Feel free to sign into iTunes & App Store and iCloud. Make sure you're able to download/install apps and test Siri as well. If everything is working as it should, continue to the next step.

    3. Restore your iPhone, iPad, or iPod touch from a backup -- Use this article to guide you through the process of replacing your personal information back on your phone. Remember to test again after this last step as well.

     

    Thanks for using Apple Support Communities!
    Cheers!