techbot93

Q: Playback Preferences greyed out

Hi, I recently updated to the latest version of iTunes and am now unable to change the Playback Preferences. I was previously able to. As you can see on the screenshot the options are greyed out. I've tried a fresh install, including deleting the various files from user data and program data/files. Please advise.

 

Thanks.

uslyCapture1.PNG

Windows 10

Posted on Sep 14, 2016 4:22 PM

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Q: Playback Preferences greyed out

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  • by techbot93,

    techbot93 techbot93 Sep 21, 2016 12:21 PM in response to turingtest2
    Level 1 (14 points)
    iTunes
    Sep 21, 2016 12:21 PM in response to turingtest2

    Will get on that. thanks

  • by x64uk,

    x64uk x64uk Sep 21, 2016 12:35 PM in response to techbot93
    Level 1 (4 points)
    Sep 21, 2016 12:35 PM in response to techbot93

    Some additional info: I've also submitted feedback (but I neglected to include a link to this thread).

     

    I also tried iTunes (12.5.1 and an earlier version) on an entirely different Win10 pro v1607 x64 PC. The PC had a very basic Windows installation. The earlier iTunes version displayed the playback preferences correctly. I then updated to 12.5.1 and immediately the playback prefs were greyed out.

     

    x64uk

  • by P Doff,

    P Doff P Doff Sep 28, 2016 4:52 AM in response to techbot93
    Level 1 (4 points)
    Sep 28, 2016 4:52 AM in response to techbot93

    Same problem here, the issue occurred immediately after the most recent iTunes update, the Windows "Anniversary Update" had yet to be installed. That update has now been installed & I have uninstalled/re-installed iTunes which actually ended up reducing my sound quality by going from 96kHz 24bit to 44.1kHz 16bit so I can't even restore it to where it was! Arrrrrgh!!

  • by KitchenKnives,

    KitchenKnives KitchenKnives Sep 28, 2016 3:42 PM in response to P Doff
    Level 1 (4 points)
    iTunes
    Sep 28, 2016 3:42 PM in response to P Doff

    Yep, exactly the same issue here. Infuriating. Tried the alternate 64-bit download and it worked, but has no access to Apple Music, rendering the entire program useless for me.

  • by Shant Nakashian,

    Shant Nakashian Shant Nakashian Oct 9, 2016 3:24 PM in response to techbot93
    Level 1 (12 points)
    iTunes
    Oct 9, 2016 3:24 PM in response to techbot93

    I used to be able to change these settings on both of my laptops, but not anymore. This issue is defiantly an Apple-iTunes problem not ours, might as well get rid of it or, change it to the better.

     

    iTunes1.jpg

     

    ^^Not sure if anyone can see the screenshot above?^^

  • by Shant Nakashian,

    Shant Nakashian Shant Nakashian Oct 9, 2016 3:34 PM in response to techbot93
    Level 1 (12 points)
    iTunes
    Oct 9, 2016 3:34 PM in response to techbot93

    Hi techbot93, I can see from your screenshot that the biterate for audio is set for 44.100kHz and, bits per sample for audio playback is 16bits.

     

    Have you, by any chance changed the sample rate and, bit depth, on your Sound Speaker Properties, from the drop down menu, under Advanced? If you haven't tried this, close down iTunes, go back to your sound properties and change it to a higher number, apply it and see if it changes on iTunes. It will still be grayed out but at least you'll have a higher quality sound.

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