malugouveia

Q: when i open "all my files" nothing shows up

When I click on finder and than all my files all i see is blank, also my desktop is not working properly, when i save something there it doesnt show up

Screen Shot 2016-09-27 at 18.13.43.png

MacBook Air, OS X Mavericks (10.9.5)

Posted on Sep 27, 2016 2:24 PM

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Q: when i open "all my files" nothing shows up

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  • by darren.s,

    darren.s darren.s Sep 28, 2016 4:42 PM in response to malugouveia
    Community Specialists
    Sep 28, 2016 4:42 PM in response to malugouveia
    Hi malugouveia,


    Thanks for contributing to the Apple Support Communities.


    It looks like files don't show up in Finder or on your desktop. Let's see if some troubleshooting will correct this.


    First, try starting up in safe mode and see if the same thing happens:

    Try starting your Mac in Safe Mode. Restart your computer. Hold the Shift key when you hear the startup sound. Release the Shift key when you see the Apple logo appear. This starts your Mac in Safe Mode. Safe mode performs a directory check of your startup disk, and removes some cache data. After your Mac finishes starting up, restart your Mac normally (without holding the Shift key) and see if the issue is resolved.


    After safe mode, try the same test in a new user account. You can use this article as a guide--How to test an issue in another user account on your Mac.


    Let us know what happens in safe mode and a new user, as these tests can help us suggest some steps to try next.


    Sincerely.