kludwick90

Q: iPhone won't sync with iTunes after iOS 10 update - September 2016

I updated my iPhone 6 with the newest iOS 10 software. When I plug my phone into my macbook it says "iTunes could not connect to the iPhone “Katie's iPhone” because an invalid response was received from the device. I have updated my macbook and iTunes, restarted all devices, tried different usb ports etc. Is anyone else having this problem?

iPhone 6, iOS 10

Posted on Sep 15, 2016 6:42 PM

Close

Q: iPhone won't sync with iTunes after iOS 10 update - September 2016

  • All replies
  • Helpful answers

Page 1 Next
  • by charshaz,

    charshaz charshaz Sep 15, 2016 6:49 PM in response to kludwick90
    Level 1 (52 points)
    iPhone
    Sep 15, 2016 6:49 PM in response to kludwick90

    Just an enquiry,, along with this alert, was there any kind of error code?

    I had the same problem and it gave me an error code 4013. I had to update the universal bus driver on my computer and restart my computer and phone again. I am not sure if it might help you.

    Find an iTunes error code - Apple Support

     

    All the best

  • by Miku-Marmalade,

    Miku-Marmalade Miku-Marmalade Sep 16, 2016 5:57 PM in response to kludwick90
    Level 1 (4 points)
    Sep 16, 2016 5:57 PM in response to kludwick90

    Uninstall iTunes and reinstall it.

    A minor nuisance, I know. I have an HP Pavilion running Windows 10. This resolved the issue of iTunes not reading my iPhone.

    The solution was found here,

    New iTunes 12, not recognizing device?

  • by francisfromtuticorin,Helpful

    francisfromtuticorin francisfromtuticorin Sep 16, 2016 8:14 PM in response to kludwick90
    Level 1 (13 points)
    iTunes
    Sep 16, 2016 8:14 PM in response to kludwick90

    even am facing exactly the same issue.

     

    HI,

         Am using macbook air mid 2011 version which is running on mac osx 10.7.5.after updating IOS 10 in my iphone 5s 16 GB my mac is not identifying my iphone.wenever am connceting my iphone my mac is showing this error msg "itunes could not connect to the iphone "iphone" bcoz an invalid response was received from the device".but my itunes is identifying my ipad air 2 which is running under IOS 9.3.5.I tried reinstaling my Itunes also.its not helping.my itunes version is 12.2.2...Is there any solution for this?

  • by Smajoh,

    Smajoh Smajoh Sep 17, 2016 9:35 AM in response to kludwick90
    Level 1 (9 points)
    iPhone
    Sep 17, 2016 9:35 AM in response to kludwick90

    Be sure to use iTunes 12.5.1 and for that you need have at least OS X Mavericks.

     

    See Re: Backup issues after updating to iOS10

  • by kludwick90,

    kludwick90 kludwick90 Sep 20, 2016 8:06 AM in response to Smajoh
    Level 1 (20 points)
    iTunes
    Sep 20, 2016 8:06 AM in response to Smajoh

    So when I try and download 12.5.1 it says that I have the latest version 11.4. This is driving me crazy!

  • by onstar20,Helpful

    onstar20 onstar20 Sep 23, 2016 8:45 PM in response to kludwick90
    Level 1 (9 points)
    iTunes
    Sep 23, 2016 8:45 PM in response to kludwick90

    I'm having a different syncing issue. Setup: iPhone 6S Plus 128GB running iOS 10.0.2 iTunes 12.5.1.21 on Windows 10 When I try to sync the iPhone to iTunes, it goes through steps 1 of 6 to 5 of 6 successfully. Step 6 of 6 starts by syncing music. It will hang on the first song. The song file is not corrupt (file synced to iPhone before, it plays fine on iTunes; also, copied the file to wife's Mac, synced to her iPhone 6S via iTunes, and no problem). When the phone had iOS 10.0.1, it had the same problem. I already tried uninstalling iTunes, reboot, then reinstalling iTunes. Any other thoughts?

  • by onstar20,

    onstar20 onstar20 Sep 24, 2016 8:43 AM in response to onstar20
    Level 1 (9 points)
    iTunes
    Sep 24, 2016 8:43 AM in response to onstar20

    After trying dozens of different things, I did a hard reset on my phone (Settings / General / Reset / Erase All Content and Settings). Then I set it up as a new phone and did a restore via iCloud backup. Now, everything works. At least there is ONE way to make the iPhone work with iTunes. ;)

  • by XRayLexx,

    XRayLexx XRayLexx Sep 25, 2016 12:20 AM in response to onstar20
    Level 1 (15 points)
    Apple Music
    Sep 25, 2016 12:20 AM in response to onstar20

    Same issue here! The sync stops on track 1 of however many. I'm in the middle of a restore and hoping that works. Strangely my iPad syncs music and the same music files fine. I think it's something to do with the new way ios10 handles cloud and downloaded music

  • by cazzbah,

    cazzbah cazzbah Sep 27, 2016 2:47 AM in response to onstar20
    Level 1 (4 points)
    Sep 27, 2016 2:47 AM in response to onstar20

    I also have this problem, I did what you said but still have this problem??? Anything else work??? I have the latest version of Itunes also.

    My husband tried his phone (still on IOS9) and it recognises his phone so it seems to me the problem is with IOS10 will this be fixed anytime soon I wonder???

  • by stephan71,

    stephan71 stephan71 Sep 28, 2016 3:28 AM in response to kludwick90
    Level 1 (4 points)
    iTunes
    Sep 28, 2016 3:28 AM in response to kludwick90

    I have this problem too, with my iPhone 5. I will downgrade my iPhone to iOS 9.3.5 to be safe (syncing with iTunes).

  • by humphswahili,

    humphswahili humphswahili Sep 28, 2016 11:28 PM in response to kludwick90
    Level 1 (4 points)
    Sep 28, 2016 11:28 PM in response to kludwick90

    this solves it all

    https://www.youtube.com/watch?v=vkG9NfKR1DA

     

    best of luck

  • by dld-id,

    dld-id dld-id Sep 30, 2016 4:46 AM in response to humphswahili
    Level 1 (4 points)
    Sep 30, 2016 4:46 AM in response to humphswahili

    No, a (self-promoted) video from 2014 doesn't really address an error tied to legacy OSX not supporting itunes 12.5 and IOS 10. 

  • by Royalty2u,

    Royalty2u Royalty2u Sep 30, 2016 7:12 AM in response to humphswahili
    Level 1 (4 points)
    iTunes
    Sep 30, 2016 7:12 AM in response to humphswahili

    Posting this from 2014 isnt really helping anybody.  If you cant help....then dont write anything.  This is just dumb!

  • by XRayLexx,

    XRayLexx XRayLexx Oct 1, 2016 9:01 AM in response to onstar20
    Level 1 (15 points)
    Apple Music
    Oct 1, 2016 9:01 AM in response to onstar20

    onstar20, same issue, reset my iphone and resynced my music back and it seemed to work for a week, but now it's just got stuck on track 1 again. Had to remove all my music again and then reysnc it all back, which is a pain when you are syncing 100Gb of music.

    Is yours still behaving?

Page 1 Next