The Real Zam

Q: iOS Default Keyboard Causes Apps to Freeze on 7 Plus

The soft keyboard seems to cause random app freezes. This is the APPLE keyboard. The freezes seem to occur most frequently in predictive text or autocorrect scenarios. It also occurs when moving the text selector around. Also, the same app / word combinations seem to trigger the freeze repeatedly. The easiest trigger is hashtags in facebook.  Also, when typing item 4 below, the freeze occurred after erasing an accidental space after the word "effective" Here's what I've tried:

 

1: Turned off predictive text.

2: Recovered backup to my 6s Plus and the problem did not persist.

3: reset and recovered my 7s Plus again and the problem did persist.

4: writing notes in Evernote and pasting them into text fields on other apps. This workaround prevents me from losing text previously entered, but doesn't prevent the freeze.

iPhone 7 Plus, iOS 10

Posted on Sep 22, 2016 10:51 AM

Close

Q: iOS Default Keyboard Causes Apps to Freeze on 7 Plus

  • All replies
  • Helpful answers

  • by oldcache,

    oldcache oldcache Sep 24, 2016 11:51 AM in response to The Real Zam
    Level 1 (8 points)
    Photos for Mac
    Sep 24, 2016 11:51 AM in response to The Real Zam

    I have a very similar problem.  It's reproducible even after power off or hard reset (power and home button together).

     

    For example I found today that it happened all the time when I tried to type "Otley" in a text message.  The keyboard froze as soon as that word was typed.  Normal service was resumed after I close the app.

     

    I have tried the reset dictionary option with no benefit.

     

    I'm on an SE iPhone with 10.5.2

  • by rayfrommilton,

    rayfrommilton rayfrommilton Sep 24, 2016 1:25 PM in response to The Real Zam
    Level 1 (8 points)
    iPhone
    Sep 24, 2016 1:25 PM in response to The Real Zam

    I have almost the exact same issue.  I have posted this problem in the Developer forums as well.

     

    It happens in all apps.  Notice it most in Messages.  I can sometimes type a sentence or two and then it completely freezes.  I have to double tap home and force close the app and then restart.  Sometimes my previously entered text is there, sometimes it is not.  I thought it was a Messages issue, but I have had it happen in Mail, Notes and even tried just entering a long string of text in the search field on Safari.  It will freeze.

     

    This started happening some time back on iOS 10 betas and has stuck all the way through to the new 10.1 beta.  I have restored my phone from back up as well as restored and set up as new, but the issue creeps back in.

     

    Before, I thought maybe because I had SwiftKey installed it was causing issues.  I got rid of it and on last restore didnt even install it.  Still have issues.

     

    Ironically, SwiftKey works awesome without and freezing whatsoever.  This is getting very frustrating as it has happened through a few firmware updates, as well as on an iPhone 6s Plus and now the new iPhone 7 Plus.

     

    I cannot find much of anything that I have not tried.  Just wondering if anyone else is as annoyed as me.

  • by rayfrommilton,

    rayfrommilton rayfrommilton Sep 25, 2016 5:54 PM in response to The Real Zam
    Level 1 (8 points)
    iPhone
    Sep 25, 2016 5:54 PM in response to The Real Zam

    Well after much playing, I think I figured it out.  Turned off "Check Spelling" in keyboard settings and voila.  No more freezing.  Toggle it on and off and sure enough, with it on, keyboard seems to pick a few words it always freezes on.  With it off, no issues no matter what I type.  I have filed a bug report.

  • by jmelto,

    jmelto jmelto Sep 27, 2016 12:51 PM in response to The Real Zam
    Level 1 (4 points)
    Sep 27, 2016 12:51 PM in response to The Real Zam

    I also have been having this problem. It freezes when I am typing and delete out a word. I have the iPhone 7 Plus and am running iOS 10.2. It happens most often in Messages, but have seen it also happen on Facebook.

     

    I turned off both Auto-Correction and Check Spelling in Keyboards under General. It seems to have fixed the problem. I really hope Apple can fix this issue because I rely on both of these features.

  • by rayfrommilton,

    rayfrommilton rayfrommilton Sep 27, 2016 2:05 PM in response to jmelto
    Level 1 (8 points)
    iPhone
    Sep 27, 2016 2:05 PM in response to jmelto

    I currently have a bug reported with Apple.  They are collecting and examining logs from my phone, so hopefully we can see a fix.  My fix was temporary at best, as the problem has come up again and is persistent.

  • by KenanSweden,

    KenanSweden KenanSweden Sep 28, 2016 10:00 AM in response to The Real Zam
    Level 1 (4 points)
    Sep 28, 2016 10:00 AM in response to The Real Zam

    Hello,

     

    i have the same issue also at all my iOS devises.

    I have one iPhone 6s, iPhone 5 s and a iPad Air...

    all with same issue after upgrade to 10.01 and 10.0.2

    I had try to reset and reinstall them, did not help

    I use iOS 10.0.2

     

    It start to be very troublesome... I need to use Notes to write, then copy/past to th application I want write in. .

    It hangs in notes also, but when restart the app, it keep the last writing... so I do not need star over every time

     

    Hope someone come up with an solution soon!!

  • by oldcache,

    oldcache oldcache Sep 29, 2016 12:03 AM in response to KenanSweden
    Level 1 (8 points)
    Photos for Mac
    Sep 29, 2016 12:03 AM in response to KenanSweden

    Hi Kenan

     

    The problem only occurs with spell correction on the Apple keyboard.  So turn that off. 

     

    The  Swiftkey spell check has no problems so install that and use it as your default.

  • by rayfrommilton,

    rayfrommilton rayfrommilton Sep 29, 2016 7:35 AM in response to rayfrommilton
    Level 1 (8 points)
    iPhone
    Sep 29, 2016 7:35 AM in response to rayfrommilton

    I have been asked by and supplied Apple with numerous crash reports and after them looking at it, they have closed my bug report as it is a duplicate of others. So in a way that is good news as others have the issue and it is being worked on. Hopefully Apple with issue an update soon.

  • by Webbar,

    Webbar Webbar Oct 6, 2016 12:08 AM in response to rayfrommilton
    Level 1 (8 points)
    iPhone
    Oct 6, 2016 12:08 AM in response to rayfrommilton

    I am  having exactly the same problem with a new Iphone 7 freezing by text input of all types. I dont understand why Apple doesnt post a notice about this as it is an extremely important function that is failing on their new phone. I had to use a few filter options before I could even find that others were having this problem. I think apple suppresses some searches like iphone 7 problems or iphone 7 /ios 10 text freezing because you end up getting strange results. I filtered for the last 7 days and finally found some threads about this problem.  This has to be affecting millions or are we just the lucky ones???