tommytomx

Q: 6 + Grey Bar at top of screen, screen un-responsive

Two weeks ago I noticed that a small grey flickering bar would appear at the top of my screen when unlocking my phone. Sometimes it would just go away and other times it would linger and my screen either: would not accept any touches, or the touches would register incorrectly and open un-wanted apps or type wrong things.

 

Took it to the Apple store last Saturday, Genius's looked at it and saw the issue, did a screen replacement. It is now one week later and the issue just re-surfaced. I am about to do a full restore on the phone to see if that helps.

 

Anyone else with this issue???? I will post an update after the restore. None of the people at my store had seen this issue before.

 

Thanks

 

-Tom

Posted on Nov 22, 2014 10:22 AM

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Q: 6 + Grey Bar at top of screen, screen un-responsive

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  • by AMichaelangeloC,

    AMichaelangeloC AMichaelangeloC Sep 19, 2016 8:50 AM in response to The_Pro
    Level 1 (24 points)
    iPhone
    Sep 19, 2016 8:50 AM in response to The_Pro

    This post is definitely getting removed. Haha.
    Anyway, they call it the Touch Disease, not touching, lol.
    Have a good day, sorry your problem isn't getting addressed.

  • by MedoKron,

    MedoKron MedoKron Sep 22, 2016 12:45 AM in response to tommytomx
    Level 1 (4 points)
    iPhone
    Sep 22, 2016 12:45 AM in response to tommytomx

    Happened to my 6+ , few days after warranty expired. Also been told to replace the phone but in Serbia it costs around 450€ which is a rip-off. I have to slightly hit the top of my phone when it starts flickering and then it works for a while. Never buying IPhone again.

  • by todd from malaysia,

    todd from malaysia todd from malaysia Sep 22, 2016 9:29 AM in response to tommytomx
    Level 1 (12 points)
    iPhone
    Sep 22, 2016 9:29 AM in response to tommytomx

    I am looking for an android phone.

    Anything with a snapdragon 821 sud be extremely good to use.

    Enough of trying to fix the Apple i have.

    Imagine , trying to revive the camera while ur talking to a client, and my client laughed at the flickering screen...

    This is my first and last iphone..

    It cost me USD1k and only lasted me 13 months.

  • by siliangfromavenel,

    siliangfromavenel siliangfromavenel Sep 25, 2016 3:49 PM in response to tommytomx
    Level 1 (4 points)
    iPhone
    Sep 25, 2016 3:49 PM in response to tommytomx

    Having the same issue. I went to the Apple store today and they told me that it was an issue with the motherboard not the screen. The cost to fix it will be more than the cost of getting a new phone. The only option left is to trade in current 6+ iphone for $225 and buy a new iphone. I really think that Apple should replace this defected iphone for free.

  • by msauerball,

    msauerball msauerball Sep 25, 2016 5:15 PM in response to tommytomx
    Level 1 (4 points)
    iPhone
    Sep 25, 2016 5:15 PM in response to tommytomx

    my husbands phone never got the gray bar but has a touch screeen non-responsive, dials phone on its own, wont allow him to answer the phone or will just randomly open apps try to delete emails and such.  We can't afford another phone, hoping to find a person to fix!!  So disappointed in Apple right now.

  • by todd from malaysia,

    todd from malaysia todd from malaysia Sep 26, 2016 12:49 AM in response to msauerball
    Level 1 (12 points)
    iPhone
    Sep 26, 2016 12:49 AM in response to msauerball

    the disappointment is felt by so many users but the relevant people arent listening to us.

    What shall and can we do?

    I walked into an apple store in malaysia and was asked to pay Rm1800 ( approx USD$450 ) to get a new phone to replace mine that was butchered by the grey line of death.

    I told them , i would pay the amount, only if I was given the choice to buy the extended warranty, which they refused to accomodate. Tis makes me wonder why....

  • by AMichaelangeloC,

    AMichaelangeloC AMichaelangeloC Sep 26, 2016 8:38 AM in response to tommytomx
    Level 1 (24 points)
    iPhone
    Sep 26, 2016 8:38 AM in response to tommytomx

    Hey Tommy, this is a pretty prevalent problem with the iPhone 6 and 6 Plus. All you need to do is search the internet for "Touch Disease" and it will explain the problem people are experiencing because of a defect in the motherboard design. Best of luck.

  • by carolyneeilat,

    carolyneeilat carolyneeilat Sep 28, 2016 11:52 PM in response to tommytomx
    Level 1 (8 points)
    Sep 28, 2016 11:52 PM in response to tommytomx

    I Just exchanged a faulty 6plus and the new one is doing just this. Shaking grey area and non responsive.

    realLynne disappointed with Apple support as they acted surprised like they had never heard of this

    fault but I can see the phones are suffering from bent screens through the forum here.

    my phone is behaving this morning but it's random

  • by Waseem97,

    Waseem97 Waseem97 Sep 29, 2016 12:03 AM in response to tommytomx
    Level 1 (4 points)
    iPhone
    Sep 29, 2016 12:03 AM in response to tommytomx

    Was the issue finally resolved?If yes,how did you fix it as i too have the same problem.

  • by msauerball,

    msauerball msauerball Sep 29, 2016 3:11 AM in response to Waseem97
    Level 1 (4 points)
    iPhone
    Sep 29, 2016 3:11 AM in response to Waseem97

    NNot resolved unless you want to pay out for the exact same phone that could have the exact same problem though Apple.  Several repair centers can fix.  It's the touch ic chips.

  • by carolyneeilat,

    carolyneeilat carolyneeilat Sep 29, 2016 3:40 AM in response to Waseem97
    Level 1 (8 points)
    Sep 29, 2016 3:40 AM in response to Waseem97

    Absolutely  not resolved as for me I am not in the UK and I do not have an Apple store near me so I will have to live with it for the moment. I did notice that when the phone goes schitzo if you bend the edges it stops it so I am struggling through until I can get back to London , which is not for another two months. Really disappointed with Apple at this time . I have spent about three hours on the phone and on line not to mention the time taken doing the reset etc.

    Its very random so I am going to be a strong glass screen protector on today and perhaps they will be enough to keep the phone straight as it is for sure where the screen is flexible and bends a bit.

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