Q: iPhone 7 Plus - iOS10 Siri not working and unresponsive
I received my iPhone 7 Plus 3 days ago and attempted to setup "Hey Siri". In the process I notice Siri was unresponsive and not working.
I did some troubleshooting and began with reset, restore, turned dictation & Siri off/on (before and after reset) and still no response from Siri.
I proceeded to rule out hardware issue by making a call and speaking directly into the mic with high and low pitch During a call. Person assisting heard both high and low perfectly. I than tested the mic with a voice memo and mic functioned properly.
Called customer support on speaker phone (which call functioned properly) but they were unable to provide an answer, rep stated she would follow up with me on Wednesday.
I press the home button, Siri appears with the wavelength and as soon as I say one word Siri States "I didn't understand" and wavelength remains normal. I'm not sure if this is an issue with my phone or with iOS10 but if anyone has an answer or has the same issue, please chime in. Thank you!
iPhone 7 Plus, iOS 10, null
Posted on Sep 25, 2016 9:16 AM
I took my phone to the Apple Store for full system test. After further diagnostic the tech assisting me found front mic not working properly, Bluetooth module Failed and 2 unexpected shutdown I wasnt aware about.
Resolution: iPhone replacement. Now it's playing the waiting game again. 3-5 business days.
Posted on Sep 26, 2016 6:28 PM