Lacayo08

Q: iPhone 7 Plus - iOS10 Siri not working and unresponsive

I received my iPhone 7 Plus 3 days ago and attempted to setup "Hey Siri". In the process I notice Siri was unresponsive and not working.

 

I did some troubleshooting and began with reset, restore, turned dictation & Siri off/on (before and after reset) and still no response from Siri.

 

I proceeded to rule out hardware issue by making a call and speaking directly into the mic with high and low pitch During a call. Person assisting heard both high and low perfectly. I than tested the mic with a voice memo and mic functioned properly.

 

Called customer support on speaker phone (which call functioned properly) but they were unable to provide an answer, rep stated she would follow up with me on Wednesday.

 

I press the home button, Siri appears with the wavelength and as soon as I say one word Siri States "I didn't understand" and wavelength remains normal. I'm not sure if this is an issue with my phone or with iOS10 but if anyone has an answer or has the same issue, please chime in. Thank you!

iPhone 7 Plus, iOS 10, null

Posted on Sep 25, 2016 9:16 AM

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Q: iPhone 7 Plus - iOS10 Siri not working and unresponsive

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  • Helpful answers

  • by gdgmacguy,Helpful

    gdgmacguy gdgmacguy Sep 25, 2016 11:11 AM in response to Lacayo08
    Level 7 (20,716 points)
    Sep 25, 2016 11:11 AM in response to Lacayo08

    iOS 10, when using Siri, you press and HOLD the home button while speaking with Siri.  Release the button when you're done speaking.

     

    Best,

    GDG

  • by Lacayo08,

    Lacayo08 Lacayo08 Sep 25, 2016 11:15 AM in response to gdgmacguy
    Level 1 (8 points)
    iPhone
    Sep 25, 2016 11:15 AM in response to gdgmacguy

    Hey Gdgmacguy,

     

    I've attempted to hold the home button but it continues with the same error. In addition, the home button does not need to be held for the "Hey Siri" feature, which is what prompted me to discover this issue On my device.

     

    I attenpted to record a video utilizing the front side camera and when I playback the video the audio Is distorted with a vibrating noise.

     

    Thank you for your assistance, greatly appreciate the reply.

  • by Lacayo08,Solvedanswer

    Lacayo08 Lacayo08 Sep 26, 2016 6:28 PM in response to Lacayo08
    Level 1 (8 points)
    iPhone
    Sep 26, 2016 6:28 PM in response to Lacayo08

    I took my phone to the Apple Store for full system test. After further diagnostic the tech assisting me found front mic not working properly, Bluetooth module Failed and 2 unexpected shutdown I wasnt aware about.

     

    Resolution: iPhone replacement. Now it's playing the waiting game again. 3-5 business days.

  • by Fritz Washabaugh,

    Fritz Washabaugh Fritz Washabaugh Sep 29, 2016 5:56 AM in response to Lacayo08
    Level 1 (12 points)
    iPhone
    Sep 29, 2016 5:56 AM in response to Lacayo08

    I Also have this problem. Apple care phone support said my phone passed diagnostic but its clear something is wrong. Siri is unresponsive unless I shout directly in to the earpiece.

  • by Lacayo08,

    Lacayo08 Lacayo08 Sep 29, 2016 1:55 PM in response to Fritz Washabaugh
    Level 1 (8 points)
    iPhone
    Sep 29, 2016 1:55 PM in response to Fritz Washabaugh

    Fritz,

     

    I would highly suggest to disregard what phone support states and make an appointment with the Genius Bar at your local Apple Store.

     

    When testing my phone, Siri only responded 2x if you shouted near the ear piece and stopped working.

     

    The rep at the store had a docking station which checks all audio parts on your phone and is how my front mic and other components were found not functional.