isabelita089

Q: iOs 10.0.2 screenshot does'nt work anymore

Last week I installed on my iPhones (5 and 6plus) and my iPad Pro the new software iOs 10.0.2. From this time it's not possible anymore to make a screenshot like before: on/out/standby and then short the home-button. I cannot find an answer in the web. Who can help me?

Thanks

Isabel

iPhone 6 Plus, iOS 10.0.2

Posted on Sep 29, 2016 4:43 AM

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Q: iOs 10.0.2 screenshot does'nt work anymore

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  • Helpful answers

  • by FlashOverOne,Helpful

    FlashOverOne FlashOverOne Sep 29, 2016 6:02 AM in response to isabelita089
    Level 1 (13 points)
    Sep 29, 2016 6:02 AM in response to isabelita089

    Hi!

     

    Did you try a hard reset on your Devices? (Holding down the Home Button and Sleep/Wake-Button for 10 Seconds until Apple Logo Screen appears.)

     

    If the problem is still present after this procedure I would recommend contacting the Apple Support via telephone.

     

    Greetings!

  • by isabelita089,

    isabelita089 isabelita089 Sep 29, 2016 6:05 AM in response to isabelita089
    Level 1 (8 points)
    iPhone
    Sep 29, 2016 6:05 AM in response to isabelita089

    After talking with the support: They told me, they changed the command with iOS 10.0.2. You have to press sleep/wake-button and home button now at the same time for 1 second, now it works.

    Thanks

  • by sblamjo,

    sblamjo sblamjo Oct 2, 2016 11:59 AM in response to isabelita089
    Level 1 (4 points)
    Oct 2, 2016 11:59 AM in response to isabelita089

    I had same problem.  Found answer on different site.  Momentarily press on/off button and home button at same time. That now works for me.

  • by winkle33,

    winkle33 winkle33 Oct 8, 2016 5:16 PM in response to isabelita089
    Level 1 (8 points)
    Mac OS X
    Oct 8, 2016 5:16 PM in response to isabelita089

    This does work but very hard to do both at once and many times it reverts to home screen.  Not a good solution- we want what we had back.  Screenshots are great for saving info and why would they make it harder to do.  Once again the programers at Apple seem to totally unaware or just don't care what many customers want or use. 

  • by KathleenH,

    KathleenH KathleenH Oct 9, 2016 1:22 PM in response to isabelita089
    Level 1 (38 points)
    iLife
    Oct 9, 2016 1:22 PM in response to isabelita089

    This worked for me but it is very awkward. I also hate the changing of basic items without letting customers know

  • by winkle33,

    winkle33 winkle33 Oct 9, 2016 2:55 PM in response to KathleenH
    Level 1 (8 points)
    Mac OS X
    Oct 9, 2016 2:55 PM in response to KathleenH

    I so agree with Kathleen - why do they keep doing this - changing stuff that is NOT broken and forcing users to figure out workarounds that are not as good as the old.  Apple over so good but these little things - that drive us all crazy.  Did you see what they did to photos - albums are in a totally random order now and no way to put what you look at everyday up at the top.  Crazy.  Everytime I have scroll down 2 screens to find my PhotoStream I get irritated.  So unnecessary if they would just find out what users are using before they just change it.

     

    Hoping the developers read these threads!!