Q: Suddenly can't sync to iTunes or iPhoto
I synced my phone to iTunes right before I updated to iOS 10.
Since the update, I am unable to sync to iPhoto or iTunes.
iPhoto gives me the error "Photos in the Camera Roll of <phone name> cannot be imported because the device is locked with a passcode"
It is not locked.
iTunes tells me "iTunes could not connect to the iPhone <phone name> because an invalid response was received from the device"
My iPhone 5s is NOT jailbroken. The screen is NOT locked. There are NO other passcode restrictions on the account.
This is my first time trying to connect since updating to iOS 10.
Every other thread I have seen regarding this issue is from 2012-2014 time frame. All say to restart the phone, or to TRUST this computer when asked. I have done both. Multiple times.
I am on an old first gen Mac Pro. I can only go to OS 10.7.5 with it, but have never had any issues until now.
Does iOS 10 not work with older OSs?
Any other suggestions for getting this to work again?
Mac Pro, Mac OS X (10.7.5)
Posted on Sep 26, 2016 8:34 PM