TaylorP56659

Q: Why does sent folder contain 2 copies of all messages sent from MacBookPro?

Why does sent folder contain 2 copies of all messages sent from MacBookPro?

 

Whenever I send a message from my Mac Book Pro there is a duplicate in the sent folder. This does not happen with messages sent from iPhone 6s or Outlook website. It only happens when I send from Hotmail.ca and not from Gmail.com

signed,

 

 

Irritatingly Confused

 

MacBook Pro (Retina, 13-inch, Late 2013), Mac OS X (10.7.5), OS X 10.9.5

Posted on Jul 22, 2016 8:32 AM

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Q: Why does sent folder contain 2 copies of all messages sent from MacBookPro?

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  • by irina_w,Solvedanswer

    irina_w irina_w Jul 23, 2016 7:19 AM in response to TaylorP56659
    Community Specialists
    Jul 23, 2016 7:19 AM in response to TaylorP56659

    Hey TaylorP56659,

    I understand how duplicate sent emails can irritate you, no worries though! I can assist you with seeing if we can get this sorted out. So if it is only occurring with your Hotmail account, try checking the Hotmail account's Mailbox behaviors in the Mail preferences. It is possible that you have the sent items saving on the server which will allow the Mail app to have it twice. This is because a local copy and the downloaded server copy is in the App. Follow the steps below to disable saving the sent items on the server so that will not happen. You may also want to check the Hotmail settings via webmail.

    1. Launch Mail app

    2. Select the Mail preferences from the Mail Menu Bar

    3. Click the Accounts tab 

    4. Highlight your Hotmail account

    5. Click Mailbox Behaviors

    6. Uncheck "Store sent messages on the server"

    7. Close the Mail preferences and send a test message

    You can see additional Mailbox Behaviors preferences 

     

    The steps above should stop those duplicates form popping up in your sent folder in the Mail app. Thanks for using Apple Support Communities

    Have a great day.

  • by TaylorP56659,

    TaylorP56659 TaylorP56659 Jul 23, 2016 7:19 AM in response to irina_w
    Level 1 (19 points)
    Desktops
    Jul 23, 2016 7:19 AM in response to irina_w

    Perfecto,

    Thank You!

  • by HrJared,

    HrJared HrJared Sep 29, 2016 2:11 AM in response to TaylorP56659
    Level 1 (8 points)
    Mac OS X
    Sep 29, 2016 2:11 AM in response to TaylorP56659

    Well, if I do what suggested all my sent emails from that account disappears in the sent folder in Mail.app. Not just one of the duplicates.

     

    It will then also not store the sent mail in the Sent folder in the hotmail web-account.

     

    That is not what I want, I would like to have the mail stored on the web-account as a backup. Then it is not required to take backup of mail of I should reinstall my mac. Just set up the mail again, and it downloads everything.

     

    On solution would be if Mail.app not stored the sent mail locally, but only in the hotmail-account. And only one time. Since both duplicates disappears if I disable the "store on server", it might indicate that Mail.app doesn't keep any of them, but stores two at the hotmail web-account.

     

    Any suggestion?

  • by Eric Root,

    Eric Root Eric Root Sep 29, 2016 9:21 AM in response to HrJared
    Level 9 (73,337 points)
    iTunes
    Sep 29, 2016 9:21 AM in response to HrJared

    You might want to consider starting a new discussion. Since this one is marked solved, less people are likely to look at it. A new post would be much more visible. You can link to this one.

  • by HrJared,

    HrJared HrJared Sep 29, 2016 10:43 PM in response to Eric Root
    Level 1 (8 points)
    Mac OS X
    Sep 29, 2016 10:43 PM in response to Eric Root

    Yes, good idea!