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Q: remote is not working
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Sep 29, 2016 9:41 AMby Diana.McCall,HelpfulHi. Can you please give a few more details. What version is your Apple TV? See Identify your Apple TV model - Apple Support if not sure. What software does it have? Are you using the Apple remote, or the Remote app for iPhone? Are you able to run other apps on your Apple TV? What happens when ypu click on the Netflix app?
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Sep 29, 2016 9:58 AMby angelo296,I have a apple TV 3 model A1427 something is wrong with the aluminum remote control battery compartment, I have to press on the battery cover and press the select buttons many times before an app opens and sometimes the app is pulsating or dancing. I also here a ping tone.
Do I have to replace the remote?
