PaoloVivani

Q: Contacts ringtones not working anymore - IOS10 with iPhone 5s

After installing IOS10 on iphone5s my contacts ringtones are no more used.

I Tried to re syncro IPhones with iTunes but nothing happened

iPhone 5s, iOS 10.0.2

Posted on Sep 28, 2016 12:11 PM

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Q: Contacts ringtones not working anymore - IOS10 with iPhone 5s

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  • by jameson.h,Helpful

    jameson.h jameson.h Sep 29, 2016 12:25 PM in response to PaoloVivani
    Community Specialists
    Sep 29, 2016 12:25 PM in response to PaoloVivani
    Hey Paolo Viviani,


    Thanks for reaching out to us about your ringtones. If you made a backup of these items on your Mac or PC, you can sync the items to your iOS device with the steps in this link here: Download your past purchases. Click on "Ringtones or tones" and it'll take you straight there. Let us know if this helps.


    Cheers.
  • by PaoloVivani ,

    PaoloVivani PaoloVivani Sep 29, 2016 12:30 PM in response to jameson.h
    Level 1 (5 points)
    iPhone
    Sep 29, 2016 12:30 PM in response to jameson.h

    Maybe I was not clear enough.

    Ringtones are on my iPhone. I can play them and assign to any contact.

    but when I receive a call from that contact with a specific ringtone the phone uses the standard ringtone and not the assigned one. Practically it uses always the standard one regardless the ringtone I have chosen for that contact.

    this happened after installing the last os update.