jrich4945

Q: iOS 10 - Alarm stopped working

I've upgraded my iPhone 6 to iOS 10.0.1 and ever since the update, my alarm clock no longer works. I can set an alarm, the alarm clock icon shows up in the upper RH of the screen, but when it's time to alert, nothing happens.  The phone does not turn on, it does not create any sound.  I've tried everything I could think of and the suggestions online, but no luck.

 

Another odd behavior is that even after an alarm has past (with no reaction in the phone) the icon in the upper RH remains.  I can delete all alarms, the alarm icon still is present on the screen.

 

I've tried the new Bedtime feature thinking it my by part of the problem, but it also does not work.  However, it does have some impact; if I turn on the bedtime feature, the alarm clock icon on the upper RH of the screen will go away and any alarm (on the alarm screen) that was armed gets turned off.  It's as if the two are mutually exclusive meaning you can either use Bedtime or traditional alarms, but not both.  Does anyone know if this is the case?

 

I really doubt I'll use the Bedtime feature, it's a little odd and not terribly useful for a hectic life that isn't too predictable for going to bed each night.  However, losing total functionality of the traditional alarm clock is a huge disappointment.

 

I've tried restarting the phone; the only thing that does is make the alarm clock icon disappear (if it was stuck on from a prior alarm). It does not restore the actual vibrate / audible function of an alarm that is set.

 

I also deleted my iHome clock app thinking the alarms from that app might somehow be competing with the native iOS alarm function, even though they both worked fine in iOS 9.

iPhone 6, iOS 10, Alarm Clock

Posted on Sep 22, 2016 1:17 PM

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Q: iOS 10 - Alarm stopped working

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  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Sep 22, 2016 2:32 PM in response to jrich4945
    Level 9 (59,324 points)
    iPhone
    Sep 22, 2016 2:32 PM in response to jrich4945

    Have you deleted all of your alarms and re-added them?

  • by jrich4945,

    jrich4945 jrich4945 Sep 22, 2016 4:15 PM in response to Meg St._Clair
    Level 1 (14 points)
    iPhone
    Sep 22, 2016 4:15 PM in response to Meg St._Clair

    Yes, that was one of the first thing I tried thinking "old" alarms from iOS 9 might be the hang up.  No luck.  Also, like I mentioned in f post, even after I delete all alarms, the alarm icon in upper RH stays on.  It's absolutely maddening for something some mundane and was working fine before upgrading iOS...

  • by jrich4945,

    jrich4945 jrich4945 Sep 22, 2016 4:23 PM in response to Meg St._Clair
    Level 1 (14 points)
    iPhone
    Sep 22, 2016 4:23 PM in response to Meg St._Clair

    After trying a few more things I found even more craziness. If I set a timer, it counts down to zero as expected, but no sound or vibrate at zero for that either.  It just stops and resets.  Then, I realized if I have an alarm set, and subsequently start a countdown timer, it cancels the alarm and removes the icon from the upper RH.  Likewise if I start a timer and it's counting down and then I try to set an alarm while it's counting down, the timer is cancelled.  It's as if everything  exclusive and the clock can no longer do anything more than one of its functions, and all alerts for any of the clock functions (sound and vibrate) are disabled.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Sep 22, 2016 7:29 PM in response to jrich4945
    Level 9 (59,324 points)
    iPhone
    Sep 22, 2016 7:29 PM in response to jrich4945

    Sorry, I missed that you'd already deleted the alarms.

     

    Yes, you can use Bedtime and conventional alarms as long as you don't have a conventional alarm set for the same time. That seems to cause a problem.

     

    If a forced restart (pressing and holding the Home and power buttons until the apple appears, then letting go) doesn't resolve your issue, the next steps would be to restore from back up, then restore as new.

  • by greenfeather,

    greenfeather greenfeather Sep 25, 2016 11:24 AM in response to jrich4945
    Level 1 (4 points)
    iPhone
    Sep 25, 2016 11:24 AM in response to jrich4945

    This is happening to me as well!  All of the things that you have described!  Any advice would be helpful as I use my alarm every day!

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Sep 25, 2016 12:11 PM in response to greenfeather
    Level 9 (59,324 points)
    iPhone
    Sep 25, 2016 12:11 PM in response to greenfeather

    greenfeather wrote:

     

    This is happening to me as well!  All of the things that you have described!  Any advice would be helpful as I use my alarm every day!

    I've given at least three suggestions already. Have you tried them?

  • by megapihar,

    megapihar megapihar Sep 28, 2016 3:02 AM in response to Meg St._Clair
    Level 1 (4 points)
    Apple Music
    Sep 28, 2016 3:02 AM in response to Meg St._Clair

    Tried all of the above (and some more, except for resetting the phone and setting it up as new - backed it up from iCloud)

    Still no ideas how to solve this.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Sep 28, 2016 5:57 AM in response to megapihar
    Level 9 (59,324 points)
    iPhone
    Sep 28, 2016 5:57 AM in response to megapihar

    megapihar wrote:

     

    Tried all of the above (and some more, except for resetting the phone and setting it up as new - backed it up from iCloud)

    Still no ideas how to solve this.

    The next steps would be, as you've noted, to restore from a back up and test, then if that fails, restore as new and test.

  • by Jon B 74,Helpful

    Jon B 74 Jon B 74 Sep 29, 2016 1:04 AM in response to jrich4945
    Level 1 (9 points)
    iPhone
    Sep 29, 2016 1:04 AM in response to jrich4945

    I have a very similar problem but if affects ringtone and alarms, after updating my iPhone 6 to iOS 10 (still present in 10.0.2).

     

    After resetting the phone, alarms and ringtones will work for 3 or 4 days. Then my alarm will stop working and will vibrate only. Once this has happened my phone will no longer ring either.

     

    If I go into the sounds settings to change the ring tone none of them will play. If I go to the alarm settings and change the alarm sound none of them will play. My message tones still work, and I can hear those ones within the settings.

     

    Restarting will make it work for a few days again....

  • by Conceptuallogic,

    Conceptuallogic Conceptuallogic Sep 29, 2016 12:18 PM in response to jrich4945
    Level 1 (4 points)
    Sep 29, 2016 12:18 PM in response to jrich4945

    I just had this issue happen to me twice, and this is what apparently happened.

    I had airplayed my youtube app to my tv and the audio got stuck trying to go through airplay even though i wasn't connected to it anymore. If you open up control center (where you can click wifi, airplane mode, etc..) swipe to the left make sure the audio drop down menu is set to iphone speaker. Sometimes an app you still have open might be trying to play through another source and have gotten locked up. Anyway this solved my problem. Let me know if it solves yours!

  • by stevoneill,

    stevoneill stevoneill Sep 29, 2016 1:44 PM in response to jrich4945
    Level 1 (4 points)
    Sep 29, 2016 1:44 PM in response to jrich4945

    IM having the same issue here. The lovely (sarcastic) folk st apple have giveny the choice of having a phone witj allarms and no personal photos or music or all my personal data and no alarms. Wonderful service for a brand new price of expensive kit.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Sep 29, 2016 1:54 PM in response to stevoneill
    Level 9 (59,324 points)
    iPhone
    Sep 29, 2016 1:54 PM in response to stevoneill

    stevoneill wrote:

     

    IM having the same issue here. The lovely (sarcastic) folk st apple have giveny the choice of having a phone witj allarms and no personal photos or music or all my personal data and no alarms. Wonderful service for a brand new price of expensive kit.

    No, that's not the only choice. If your pictures and music are stored on your computer, it's a fairly trivial matter to sync them back to the phone if a restore as new is required. It's also a good idea to store them on your computer in the event your phone gets lost, stolen or run over.

  • by Lennonconnell,

    Lennonconnell Lennonconnell Sep 29, 2016 1:56 PM in response to jrich4945
    Level 1 (17 points)
    Sep 29, 2016 1:56 PM in response to jrich4945

    mmake sure your sound it up or try reistinstall the alarm app turning your device on and off or getting a new alarm app of the store l. Otherwise your phone needs a reset

  • by jrich4945,

    jrich4945 jrich4945 Sep 30, 2016 4:10 PM in response to jrich4945
    Level 1 (14 points)
    iPhone
    Sep 30, 2016 4:10 PM in response to jrich4945

    I spent an hour in a chat session with Apple last weekend and described in great detail everything I was experiencing and the findings I had.  Unfortunately, in the end, the Apple representative had no solution other than to wipe the phone entirely and rebuild it from scratch. 

     

    I can say with certainty that will restore the alarms on my phone (since I already tried the complete erase).  No surprise, it will work since the phone is essentially new at that point.  However, the disappointment is the hours I will spend bringing each app back, one-by-one, and then restore all the iCloud data (photo, music, contacts, etc.) manually.

     

    To be clear, restoring from a backup will not fix this.  I tried this, starting with a complete erase of the phone and then restoring a backup from iTunes; the problem simply returned when the phone completed it restore process.

     

    As I told the Apple support rep, my huge frustration is that everything worked just fine before doing the iOS 10 update. All my other devices updated fine (iPad, iPad Mini, wife's phone, kids' phones and kid's iPod Touch...but for whatever reason this single iPhone 6 got messed up in the process.

     

    The only explanation they could give me was that somehow my backup file (from before iOS 10 upgrade) was corrupt which is why it follows the device and always comes back, no matter what sequence I try to restore the backup.

     

    It will be interesting to see if when I rebuild my apps and reload prior data from iCloud if it returns...more to follow. 

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