Q: Burn purchased music to CD suddenly doesn't work?
I have often used iTunes to burn music that I purchased thru the iTunes store to a CD. I know this used to work. but I just bought an album specifically so I could make a CD for my wife's car, and the "burn" selection in the menu is gray. Other playlists can be burned, just this one that is a problem.
It is NOT the issue of too many burns, I just bought this today, it would be my first disk. This IS the first time I have tried to burn a CD since upgrading to Sierra.
What is going on??? Frustrating!
iMac with Retina 5K display, OS X Yosemite (10.10), 24 gb RAM, 1T SSD internal, i7
Posted on Sep 29, 2016 3:20 PM
Thanks to Sterling's suggestion, I had a phone conversation with an Apple support consultant, who did a great job. It turns out that the problem is that I have an Apple Music subscription and I listened to this album on AM before purchasing it. That seems have to confused the situation, as my computer thought I had already downloaded the album's songs. And songs downloaded via Apple Music are in Apple Music AAC format. They can't be burned to a disk, they don't want to give people the dual permission to zillion albums during one month of Apple Music subscription, burn them all and then drop the sub.
The solution was to delete all the songs in that pesky playlist, which then put the iCloud icon next to the songs. Then I re downloaded the whole album songs, and presto-chango, the "burn playlist to disk" menu item is black. As I typed this, I burned the CD, it just popped out.
This was an odd one, kind of falls between the cracks of Apple Music subscription and purchasing Apple Music from iTunes. I hope in the future they clean this up so that purchases automatically "cleans the slate" from subscription downloads and makes the playlist "clean" and burnable.
Thanks all for your help.
Posted on Oct 1, 2016 4:01 PM
