BobAbooey

Q: iPhone 7 "no service"

Does anyone have a real fix for the iPhone 7 with the "no service" problem? When I'm driving the phone keeps going into "no service" and the only thing I found to fix it is to turn the phone off and on again.  Apple said to get a new sim card from Verizon, When I googled this problem others are also having this problem so I'm thinking its not the sim card.  I have had iPhones from the 4 up to the iPhone 7 and drive the same roads to work and this is the first time I'm getting this problem.

iPhone 7, iOS 10, Verizon

Posted on Sep 21, 2016 1:31 PM

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Q: iPhone 7 "no service"

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  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Sep 21, 2016 4:02 PM in response to BobAbooey
    Level 8 (36,877 points)
    Apple Watch
    Sep 21, 2016 4:02 PM in response to BobAbooey
  • by BobAbooey,

    BobAbooey BobAbooey Sep 22, 2016 1:20 PM in response to Jonathan UK
    Level 1 (14 points)
    iPhone
    Sep 22, 2016 1:20 PM in response to Jonathan UK

    Hi Johnathan,  Apple had me do all this already, I'm going to try a new sim card and hope that helps.

  • by fw_man,Apple recommended

    fw_man fw_man Sep 22, 2016 6:42 PM in response to BobAbooey
    Level 1 (36 points)
    Sep 22, 2016 6:42 PM in response to BobAbooey

    I have a solution. Turn off LTE Voice.

    Settings -> Cellular -> Cellular Data Options -> Enable LTE -> Data Only.

     

    Worked for me.

  • by BobAbooey,

    BobAbooey BobAbooey Sep 22, 2016 6:43 PM in response to fw_man
    Level 1 (14 points)
    iPhone
    Sep 22, 2016 6:43 PM in response to fw_man

    OK I'll give it a try thanks

  • by Philly Rob,

    Philly Rob Philly Rob Sep 26, 2016 6:40 PM in response to BobAbooey
    Level 1 (4 points)
    Sep 26, 2016 6:40 PM in response to BobAbooey

    If you still have your old phone, this might work. It did for me. I started setting up my new iPhone 7 Plus today, and saw the no service message. Hadn't even had the chance to use airplane mode. Right out of the box. After trying all the tricks Apple suggested- and none of them working- I had an idea.  Instead of just reseating the new SIM, I replaced it with the one from my iPhone 6.  Restarted and back on the network. So far so good.

  • by harshavardhanfromcarbondale,

    harshavardhanfromcarbondale harshavardhanfromcarbondale Sep 27, 2016 3:30 AM in response to BobAbooey
    Level 1 (9 points)
    iPhone
    Sep 27, 2016 3:30 AM in response to BobAbooey

    Hello Bob,

     

    I have the same issue. I went to the apple store.  They replaced with a new phone.   Now i have no issues till now

  • by Annoyedinny,

    Annoyedinny Annoyedinny Sep 27, 2016 1:45 PM in response to BobAbooey
    Level 1 (4 points)
    Sep 27, 2016 1:45 PM in response to BobAbooey

    I Have the same exact problem already had Verizon switch out the SIM card but that made it worse. I'm like u most of my commute I have no service and from the looks of it I'm not alone. Going back today to switch out phone. I love that Apple's solution is turn the phone on and off OK well I'm driving at whatever speed the last thing I need to be doing is fumbling around with my phone turning it on and off so I can have service.  This  seems like a hazard apple get your act together and fix the problem .

  • by Philly Rob,

    Philly Rob Philly Rob Sep 27, 2016 10:08 PM in response to Annoyedinny
    Level 1 (4 points)
    Sep 27, 2016 10:08 PM in response to Annoyedinny

    Right now, my fix is working flawlessly.  I'm holding on to the return label and box just in case.   i even toggled airplane mode on and off a few times to make sure. Running like a champ. Remember,  I didn't get a new SIM, I used the old one from the iPhone 6 I'm getting rid of.  Thy still use the same MicroSIM cards.  I'm thinking this current gen of SIMs is bad, regardless of carrier (I'm on AT&T. 4 out of 5 dots right now.). Apple still has to have a hand in setting them up.  Before I reset it, I put the new SIM in the 6, and no service. 

  • by markfromweehawken,

    markfromweehawken markfromweehawken Sep 29, 2016 5:03 AM in response to BobAbooey
    Level 1 (4 points)
    iPhone
    Sep 29, 2016 5:03 AM in response to BobAbooey

    I have had same issue with iPhone 7 256gb AT&T.  It was good for first 24 hr when new on launch day, and then no service issue.  It came back to life when in Apple store for service visit but that only lasted about 4 hours and then solid no service for 3 days.  Apple replaced the phone.  The new one has worked for about 4 days and now this morning the same thing, no service.  Have done all the suggested things to fix repeatedly: airplane on and off, restart phone, reseat sim, data on/off/voice and data, reset network connections, restore to factory.  Nothing fixes this.  Put sim from iPhone 7 into iPhone 5 running same iOS 10.0.2, and iPhone 5 is fine with 4 or 5 bars.  This is really looking like a radio modem chip hardware flaw.  Intel modems in ATT phones are new for Apple.  Verizon and Sprint use Qualcom.  Apple needs to get this figured out and solved before it becomes major issue and full product recall.  Am headed to Apple Store now.

  • by markfromweehawken,

    markfromweehawken markfromweehawken Sep 29, 2016 5:05 AM in response to harshavardhanfromcarbondale
    Level 1 (4 points)
    iPhone
    Sep 29, 2016 5:05 AM in response to harshavardhanfromcarbondale

    I hope it lasts.  I went through same thing and now new phone is doing the same no service thing!

  • by claudiafromklein,

    claudiafromklein claudiafromklein Sep 29, 2016 3:27 PM in response to Philly Rob
    Level 1 (4 points)
    Sep 29, 2016 3:27 PM in response to Philly Rob

    Replacing the SIM with my old phone (iPhone 6) worked for me.  Got service immediately.

  • by r0bd,

    r0bd r0bd Sep 29, 2016 4:48 PM in response to BobAbooey
    Level 1 (4 points)
    iPhone
    Sep 29, 2016 4:48 PM in response to BobAbooey

    I'm also getting No Service on my iPhone 7 in places where I had no problems previously. My wifes iphone 7 has crazy poor call sound quality.  And this morning my phone was loading a site so slow and signal showed 1 bar so I decided to try calling it from my house to see if I actually had reception. Rang and rang on my house phone and then went to voicemail all without my iPhone ever making a peep about a phone call.

     

    I thought I was upgrading from Android. 

  • by steveweree,

    steveweree steveweree Sep 29, 2016 5:09 PM in response to BobAbooey
    Level 1 (4 points)
    Sep 29, 2016 5:09 PM in response to BobAbooey

    same problem for me after 4 days ownership. Tried all the standard stuff pulled out. SIM, full restore. phone went from no service to 4g to LTE but no data and no voice. AT&T replaced SIM but no change. Went to Apple store, they put SIM in another phone and it worked fine. Put a 'proven' SIM in my phone and it worked. Then they just replaced phone on the spot and said don't know what is wrong and my phone will go back to engineering. Something is not right here.

  • by SiMBa37,

    SiMBa37 SiMBa37 Oct 2, 2016 1:47 PM in response to BobAbooey
    Level 1 (4 points)
    iPhone
    Oct 2, 2016 1:47 PM in response to BobAbooey

    I have the same exact problem. I've been on the phone with Apple support twice over a few days. Rebooting the phone and reinstalling the software from a back up did not help anything

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