sundeep103

Q: iPhone 7 - Keeps Freezing!!!

I have just taken on the iPhone 7. I have noticed a couple of issues:

 

1) Freezing: When I open, contacts or whats app... it just stays on that screen. The lock button, or home button does not work. This will last for about 1.5 minutes!!!! Then the phone will be ok, but may take a few pictures ... this is maybe me pressing the lock and home button together

 

2) Camera - a lot of the times when I open the camera, I get just a black screen where the camera is, then after a couple of seconds my camera comes on....

 

Has any one else had these issues, and any help with it? I presume its an ios issue rather than a phone issue?

 

Sundeep

iPhone 7, iOS 10

Posted on Sep 20, 2016 5:38 AM

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Q: iPhone 7 - Keeps Freezing!!!

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  • by ozflores23,

    ozflores23 ozflores23 Sep 27, 2016 1:45 AM in response to sundeep103
    Level 1 (8 points)
    Sep 27, 2016 1:45 AM in response to sundeep103

    Having very similar issues.

     

    When I first got the iPhone 7 I did a restore from my iPhone 6s.

    The phone was freezing as was stated above and I also had the NO SERVICE issue others have stated after coming out of Airplane mode. The battery also appeared to be draining quiet fast. I also had the camera freeze or go black when the camera app was open.

     

    I scheduled a Genius Bar appointment and was told to do a clean setup.

    I performed a clean setup and the NO SERVICE issue seems to be gone.

     

    Issues that still persist is camera going black/locking, phone itself freezing/locking when opening phone app or messages app. I'm testing the battery to see if it still drains - a bit complicated since I have the Official Apple extended battery case.

     

    It will be a week of use on Friday, Sept 30th, I will go back to the Genius Bar and have them pull the diagnostics records. Will update with results then.

  • by jc5531,

    jc5531 jc5531 Sep 27, 2016 8:48 AM in response to oakley1012
    Level 1 (4 points)
    iPhone
    Sep 27, 2016 8:48 AM in response to oakley1012

    I have had my iphone 7 for only 3 days and the message app continues to freeze up as I am typing.  There seems to be no pattern.  It has gotten so bad that I can only send 1-2 word texts because any more than that it will freeze the keyboard, etc.  The only way to get out of it is to completely close the screen then go back in but unfortunately you will have lost what you have already typed.  By the third time typing the same thing I am ready to throw the phone out the window.  Apple fix this issue or the phone is going back and I am switching to another manufacturer because I can not deal with the constant freezing.  It is so bad I had to go to my stand alone computer to even send this message to Apple!!! Help!  Has anyone gotten a fix for this. I have tried going back to the manufacturer settings and deleting everything but it did not work.  I have IOS 10.2, the latest version on the phone.

  • by David Enzel,

    David Enzel David Enzel Sep 27, 2016 8:53 AM in response to jc5531
    Level 1 (29 points)
    Sep 27, 2016 8:53 AM in response to jc5531

    Have you tried wiping your phone completely and setting it up as a new iPhone?

  • by jc5531,

    jc5531 jc5531 Sep 27, 2016 1:59 PM in response to David Enzel
    Level 1 (4 points)
    iPhone
    Sep 27, 2016 1:59 PM in response to David Enzel

    Yep.  I first down loaded from the cloud.  I was still having issues and thought maybe some of my apps were causing the problem so then I wiped out the phone completely and set it up as a new phone.  It continued to freeze when typing.   I have since turned it completely off and turned it back on and fingers crossed it hasn't had any issues yet.

  • by McPege,

    McPege McPege Sep 28, 2016 4:58 AM in response to sundeep103
    Level 1 (4 points)
    Sep 28, 2016 4:58 AM in response to sundeep103

    Just happened to me. The touch screen freezes. Try to close but screen sliding does not work. Siri works only on oral commands. Finally it unfroze by itself. Strange behavior loosing touchscreen swiping ability. Finally backed up phone and managed a hard reboot. Hope this does not reoccur.

  • by jrs000,

    jrs000 jrs000 Sep 28, 2016 9:52 AM in response to sundeep103
    Level 1 (4 points)
    Sep 28, 2016 9:52 AM in response to sundeep103

    Happens for me to every time I want to use the phone app.  It's completely unresponsive for 15 - 30 seconds, then shuts down.  Once I open the phone app again it works for a while.  This is ridiculous - the phone should work!!!

  • by karinafromindian orchard,

    karinafromindian orchard karinafromindian orchard Sep 28, 2016 3:00 PM in response to sundeep103
    Level 1 (4 points)
    iPhone
    Sep 28, 2016 3:00 PM in response to sundeep103

    This keep happening to me. today it happened twice.

  • by David Enzel,

    David Enzel David Enzel Sep 28, 2016 7:09 PM in response to karinafromindian orchard
    Level 1 (29 points)
    Sep 28, 2016 7:09 PM in response to karinafromindian orchard

    My iPhone 7 freezes multiple times a day. Apple support had me restore as a new iPhone. Downloading the iOS took almost three hours on with a fast internet connection on my end. The restoration was a waste of time and I still don't know if this is a hardware or software problem. It takes 5 days to get a service appointment at an Apple Store. I am disappointed in Apple.

  • by jc5531,

    jc5531 jc5531 Sep 28, 2016 8:22 PM in response to sundeep103
    Level 1 (4 points)
    iPhone
    Sep 28, 2016 8:22 PM in response to sundeep103

    Still not having any issues with the IPhone 7 since I turned off (shut down)the phone completely.  It has been over 24 hours With no problems.  Seeing that I was having issues with almost every text I was typing this hopefully has solved the problem.  Not sure why but optimistically happy.

  • by suprgrlndg,

    suprgrlndg suprgrlndg Sep 29, 2016 5:00 PM in response to sundeep103
    Level 1 (4 points)
    iPhone
    Sep 29, 2016 5:00 PM in response to sundeep103

    Similar freezing and what seems like a bug with the phone keeps happening to me.

    I've only had it 2 DAYS!

     

    It happens when I'm streaming from a website, it happened while listening to voicemail.

    It doesn't seem related to anything in particular. Seems like a bug.

     

    Please fix this! It's very frustrating to have this happen on a brand new and very expensive device.

  • by Abuwadie3,

    Abuwadie3 Abuwadie3 Sep 29, 2016 5:52 PM in response to sundeep103
    Level 1 (8 points)
    iPhone
    Sep 29, 2016 5:52 PM in response to sundeep103

    i have the iPhone 7 for 2 weeks.

    ITs doig the the same thing. Freezing, almost like when you reached max capacity hard drive. Except,  I have 128 gigs and it's only been 2 Weeks!

  • by myiphone80,

    myiphone80 myiphone80 Sep 30, 2016 1:41 AM in response to Tim the Netherlands
    Level 1 (4 points)
    Sep 30, 2016 1:41 AM in response to Tim the Netherlands

    Mine also has been freezing... I notice it mostly happening when I connect my lightning port headphone... have to hard reset everytime. Contacted support and they naturally wanted me to wipe phone and restart as a new phone.. regardless It seems like i shouldn't already be doing this after 2  weeks...

  • by Red Ed,

    Red Ed Red Ed Oct 2, 2016 4:07 PM in response to sundeep103
    Level 1 (4 points)
    iPhone
    Oct 2, 2016 4:07 PM in response to sundeep103

    Having same freezing issue.  In Safari, then the screen freezes, no touchscreen or physical buttons do anything, but the screen is mostly white except headers and clock keeps updating, and the device heats up. Thanks for the post about the new hard reset being the volume down + sleep/wake button, that worked to get it back to normal. iPhone 7 running 10.0.2.  Applied needs to fix this bug as clearly it is impacting a lot of users.

  • by Pristineautogroup,

    Pristineautogroup Pristineautogroup Oct 3, 2016 9:45 AM in response to sundeep103
    Level 1 (4 points)
    Oct 3, 2016 9:45 AM in response to sundeep103

    YeS!!! my Iphone 7 PLus keeps freezing too!  it will get stuck randomly for a minute or so while im texting or maneuvering through apps.

     

    WTH !

     

    -Saulo Terry

  • by RaiFitzy,

    RaiFitzy RaiFitzy Oct 3, 2016 10:25 AM in response to sundeep103
    Level 1 (4 points)
    iPhone
    Oct 3, 2016 10:25 AM in response to sundeep103

    Mine is doing the same! And now I can't make or receive calls. If I try to pick up a call the whole thing locks. If I try to make a call there's no sound at all. No ring, no static, nothing. texting works fine. I'm going to see if I can get a replacement after work. I'm making calls to my husband on my ipad but can only do FaceTime. This is ridiculous. Hard reset didn't work. Taking back to factory settings didn't work. Should have just kept my 5s.

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