Ron Zellner

Q: remove Mac Cleaner

I just updated to OS 10.10.5 on my iMac and Advanced Mac Cleaner suddenly appeared on my Dock.  I have read that this may be a troublesome application in general.  I am concerned that it appeared uninvited during what I thought was a standard, prompted update process.  They have an uninstaller download that requires my logon password.  I do not feel comfortable with any of their resources.  I have removed any associated files in the standard manner.  Any advice or precautions you can offer would be appreciated.

iMac, Mac Pro, MacBook, Mac OS X (10.5.2)

Posted on Sep 5, 2015 9:27 PM

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Q: remove Mac Cleaner

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  • by Linc Davis,

    Linc Davis Linc Davis May 22, 2016 8:12 AM in response to cd1515
    Level 10 (208,000 points)
    Applications
    May 22, 2016 8:12 AM in response to cd1515

    That looks like either "Advanced Mac Cleaner" or "AdwareCleaner," the latter of which you did have. If you removed the files I indicated earlier, you may not have logged out or restarted the computer. Please do that now and see what happens. If you still get the popup, post another screenshot of the first folder.

  • by thomas_r.,

    thomas_r. thomas_r. May 22, 2016 12:30 PM in response to cd1515
    Level 7 (30,929 points)
    Mac OS X
    May 22, 2016 12:30 PM in response to cd1515

    cd1515 wrote:

     

    the popup comes with all browsers, not just chrome.

     

    That's a pop-up known to be associated with products made by the makers of Advanced Mac Cleaner, who also make both Mac Adware Cleaner and Mac Optimizer. One of those apps is causing the pop-up. Make sure to delete those two launch agents (com.adwarecleaner.hlprawc.plist and com.techy.mohlp.plist). Then go look for those apps in the Applications folder and drag them to the trash as well. If you don't find them there, look in the Applications folder in your user folder (if there's one there). Then restart the computer.

     

    Since you've renewed my interest in these programs, and provided further evidence of their harassment, I'll be looking at building some signatures for them and will run it past legal to make sure we've got what we need to proceed.

     

    surprised you're on here considering your program is "useless"

     

    Yeah, don't believe everything you read on the internet!

  • by BeaCe,

    BeaCe BeaCe Sep 30, 2016 9:17 AM in response to Ron Zellner
    Level 1 (8 points)
    Mac OS X
    Sep 30, 2016 9:17 AM in response to Ron Zellner

    Had the same issue and did some research on the forum found out it's hidden in the launch agents.  Removed the mentmac and the hlpramon. Sure hope it fixes the issue. If you go after these guys, you got my signature. I don't even know how this happened.

    Screenshot 2016-09-30 09.00.59.pngScreenshot 2016-09-30 08.59.20.png

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