PatrickM10

Q: Verizon iPhone 7 (Matt Black 128GB) Dropping Service

I have had the Verizon iPhone 7 for about 5 days now and my service, while I am driving continues to drop from LTE to 3G and then no service at all.  Occasionally it comes back after a few minutes.... but typically I have to reboot my phone and the service is back with LTE.

 

Anyone else experiencing this issue?  This did not happen on my 6 Plus with ios 10.

iPhone 7, iOS 10.0.2

Posted on Sep 27, 2016 5:19 AM

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Q: Verizon iPhone 7 (Matt Black 128GB) Dropping Service

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  • by Jerseybarron,

    Jerseybarron Jerseybarron Sep 28, 2016 6:04 AM in response to PatrickM10
    Level 1 (4 points)
    Sep 28, 2016 6:04 AM in response to PatrickM10

    I have the exact same problem. Sim was replaced and even had the phone replaced with no help to the issue.

  • by Kproch,

    Kproch Kproch Sep 29, 2016 11:21 AM in response to PatrickM10
    Level 1 (8 points)
    iPhone
    Sep 29, 2016 11:21 AM in response to PatrickM10

    I also have a iPhone 7 Matte Black 128GB on AT@T and have a similar issue. I have 1-2 less bars showing most of the time.

    Another issue is, "when placing the iP7 on the desk with my iMac, i start having connectivity issues with Bluetooth to my keyboard.  I move the iP7, and the issue goes away.

  • by cipherwar,

    cipherwar cipherwar Sep 29, 2016 11:43 AM in response to PatrickM10
    Level 1 (4 points)
    Sep 29, 2016 11:43 AM in response to PatrickM10

    Same problem here with an iPhone 7plus

  • by Benandker,

    Benandker Benandker Sep 29, 2016 12:05 PM in response to PatrickM10
    Level 1 (4 points)
    Sep 29, 2016 12:05 PM in response to PatrickM10

    I have Verizon iPhone 7+  on 10.02 and noticed similar issues.  It seems to get stuck in 3G.  If I toggle airplane mode then LTE will come back.  Hopefully a software fix or carrier update comes out soon to fix this issue.

  • by Greg Bastug1,

    Greg Bastug1 Greg Bastug1 Sep 29, 2016 1:24 PM in response to PatrickM10
    Level 2 (194 points)
    Sep 29, 2016 1:24 PM in response to PatrickM10

    On our third iPhone 7 (ATT, 128gb) - first two had no service or incredibly weak service. For the initial phone, it was an issue out of the box. For the first replacement, it worked for 2-3 days, then the same condition.

     

    Second replacement arrived an hour ago, will be setting up tonight. New SIMs, set up as new, verified with ATT three times there are no provisioning issues....lets see... In fact, using the same SIM in the prior 6s is absolutely fine.

     

    That's my son's phone - my Plus arrives tomorrow, so curious what I'll see..

  • by coxjr21,

    coxjr21 coxjr21 Sep 29, 2016 3:30 PM in response to PatrickM10
    Level 1 (4 points)
    Sep 29, 2016 3:30 PM in response to PatrickM10

    Yes, I am having the same problem on my iPhone 7 with ATT, less bars, calls dropping in and out of LTE.  I talked to Apple and they asked me to call ATT to reset network.  ATT said their network was fine but reset network anyway to see if signal strength or calls would be any better.  I was asked why I wasn't using wifi calling and then I was asked to switch my phones LTE from Data and Voice to Data only.  Asked me to try that for 24 hours and see what happens!!!!

     

    Personally I think there is a software or design issue creating this problem and we will hopefully see a real fix soon in a iOS update or ATT network fix.  I don't get it, a newer phone should be better antenna, better design and or better everything!!!!!  Were not reinventing the wheel here were on the iPhone 7!!!!!

  • by chevysales,

    chevysales chevysales Sep 29, 2016 4:13 PM in response to PatrickM10
    Level 1 (33 points)
    iOS Apps
    Sep 29, 2016 4:13 PM in response to PatrickM10

    Please check articles about this on 9to5mac.com and appleinsider.com and macrumours.com as that should give you a better idea of issue that seems to be happening with Verizon and to a much lesser extent ATT(intel modems)....thanks for Qualcomm modems

     

    http://www.macrumors.com/2016/09/29/verizon-iphone-7-connectivity-problems/

  • by jagina,

    jagina jagina Sep 30, 2016 6:22 AM in response to PatrickM10
    Level 1 (4 points)
    iPhone
    Sep 30, 2016 6:22 AM in response to PatrickM10

    The same is true for me on T-Mobile's network.  My 6S with iOS 9 was great, my 7 128GB iOS 10.0.2 matte black does't compare.  I'm really hoping this gets resolved soon because the loss in reception is frustrating.  I would get 3-4 bars of continuous LTE and download rates between 6-15 Mbs in my home; now I'm seeing 2-3 bars of 3G or 1 bar of LTE with speeds between .4-2.3 Mbs.

  • by pkatanov,

    pkatanov pkatanov Sep 30, 2016 6:35 AM in response to PatrickM10
    Level 1 (8 points)
    Sep 30, 2016 6:35 AM in response to PatrickM10

    I had a similar issue for couple of weeks and what seems to have fixed it for me and I am still testing it is simply restarting the phone. Try it out it might work for you too.  I do have a problem with Bluetooth though in my car, phone goes through the car speakers but you tube and other apps don't, definitely an iOS10 issue because I experienced that on my iPhone 6 Plus when I was testing out the beta.  Hope they release a fix soon

  • by seanfromgilbert,

    seanfromgilbert seanfromgilbert Sep 30, 2016 9:30 AM in response to PatrickM10
    Level 1 (4 points)
    iPhone
    Sep 30, 2016 9:30 AM in response to PatrickM10

    Same boat as everyone else here. LTE to no service to 1x and then it stays at 3G. Usually, putting it in airplane mode gets me back to LTE but not always. iPhone 7 plus here.

  • by Akeakemai,

    Akeakemai Akeakemai Oct 1, 2016 2:02 PM in response to PatrickM10
    Level 1 (4 points)
    Oct 1, 2016 2:02 PM in response to PatrickM10

    Also have black 128GB Verizon iPhone 7, and seeing the same issue.  The connectivity is definitely worse than the 6s that I traded in for the 7, and it's worse than my spouse's 6.  Driving around town, has to switch to using her phone for navigation, as I had "no service" while she had strong connection.

  • by sky_V,

    sky_V sky_V Oct 3, 2016 9:05 AM in response to PatrickM10
    Level 1 (4 points)
    iPhone
    Oct 3, 2016 9:05 AM in response to PatrickM10

    same issue, replacing SIM was NO help. What a shame, no owner to claim this LTEGATE

  • by rlvoelk,

    rlvoelk rlvoelk Oct 4, 2016 3:36 AM in response to PatrickM10
    Level 1 (5 points)
    Oct 4, 2016 3:36 AM in response to PatrickM10

    I have this problem as well.  I upgraded from my iPhone 6 to a 7 and I have had severe connection problems every since.  The phone either drops the call or I can hear the other person but they can't hear me.  I have also noticed that places I always had LTE coverage now shows weak 3G or even 1x.  Prior to seeing this post I was planning on switching to ATT&T as the problem makes the phone almost unusable for business calls.

  • by coxjr21,

    coxjr21 coxjr21 Oct 4, 2016 6:13 AM in response to Kproch
    Level 1 (4 points)
    Oct 4, 2016 6:13 AM in response to Kproch

    Update

    Out of my frustration I decided to email Tim Cook last week, expecting nothing to happen, surprisingly I was contacted by a Apple corporate executive relations person, I expressed my concerns with the new phone. She was going to connect me with a senior technical advisor to do testing & discussions over my concerns with the new phone. So I will post more after my discussions tomorrow evening, hopefully I will have an update on our problems & heartache.

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