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joeshap

Q: Airplay is not working on Apple TV with ios 10.  It was working prior to the update.  Please advise.

Airplay is not working on Apple TV with ios 10.  It was working prior to the update.  Please advise.

Posted on Sep 29, 2016 3:23 PM

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Q: Airplay is not working on Apple TV with ios 10.  It was working prior to the update.  Please advise.

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 29, 2016 3:28 PM in response to joeshap
    Level 10 (104,380 points)
    Apple TV
    Sep 29, 2016 3:28 PM in response to joeshap

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.


    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device or computer.


    If you are still having problems, try using 802.11n for wifi if you are currently using either 802.11b or 802.11g.


    If your problem is AirPlaying from a computer, try disabling bluetooth


    If you are still having problems, the following article(s) may help you.


    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)


    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.


  • by Diana.McCall,Helpful

    Diana.McCall Diana.McCall Sep 30, 2016 6:40 AM in response to joeshap
    Level 5 (4,668 points)
    Apple TV
    Sep 30, 2016 6:40 AM in response to joeshap

    Hi. You say AirPlay is "not working" without describing the nature of the failure. If you're looking for basic AirPlay, not mirroring, note that it has moved to the new second pane of the iOS 10 Control Center. Swipe up, then left to access it. On iPad you'll see a list of devices, on iPhone an icon you can tap on to see the list.

  • by joeshap,Helpful

    joeshap joeshap Sep 30, 2016 6:52 AM in response to Diana.McCall
    Level 1 (5 points)
    Apple TV
    Sep 30, 2016 6:52 AM in response to Diana.McCall

    TThank you for your reply. I did not know the second pane you described existed.  That was very helpful. What is the apple play mirrorimy used for. Thank you

  • by Diana.McCall,Solvedanswer

    Diana.McCall Diana.McCall Sep 30, 2016 10:35 AM in response to joeshap
    Level 5 (4,668 points)
    Apple TV
    Sep 30, 2016 10:35 AM in response to joeshap

    Mirroring displays the screen of your device on the TV. It was always available, but it used to be a toggle on the  AirPlay popup menu. Now it gets its own button, for some reason.

  • by joeshap,

    joeshap joeshap Oct 1, 2016 7:37 PM in response to Diana.McCall
    Level 1 (5 points)
    Apple TV
    Oct 1, 2016 7:37 PM in response to Diana.McCall

    Thank you.