SharonFrye

Q: keyboard hesitates at login only

I am using a mini mac with a standard keyboard (not wireless). EverythMy keyboard hesitates at login only. Once past the login the keyboard works fine. What can cause this?

Mac mini, OS X El Capitan (10.11.6)

Posted on Sep 29, 2016 7:42 AM

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Q: keyboard hesitates at login only

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  • by joe_7399,

    joe_7399 joe_7399 Sep 30, 2016 9:18 AM in response to SharonFrye
    Community Specialists
    Sep 30, 2016 9:18 AM in response to SharonFrye
    Hello SharonFrye,
    Thank you for using Apple Support Communities. 

    I understand from your post that your standard keyboard hesitates upon login to your Mac mini. I know how important it is for you to login smoothly. I recommend testing the issue while your Mac is in Safe Mode and/or in a new user account. The following articles have the steps you will need to test the issue in both Safe Mode and in a new user account: 

    Try safe mode if your Mac doesn‘t finish starting up

    Starting up in safe mode

    Follow these steps to start up into safe mode.

        1.    Start or restart your Mac. 

        2.    Immediately after you hear the startup sound, press and hold the Shift key.

        3.    Release the Shift key when you see the Apple logo appear on the screen.

    How to test an issue in another user account on your Mac

    Best Regards.

  • by SharonFrye,

    SharonFrye SharonFrye Sep 30, 2016 12:03 PM in response to joe_7399
    Level 1 (4 points)
    Mac OS X
    Sep 30, 2016 12:03 PM in response to joe_7399

    OK, the issue is gone when starting in safe mode, but, it's still an issue starting normally. What can I do to fix this?

  • by becky_s22,

    becky_s22 becky_s22 Sep 30, 2016 12:41 PM in response to SharonFrye
    Community Specialists
    Sep 30, 2016 12:41 PM in response to SharonFrye
    Hi SharonFrye,

    If the issue is not present while in Safe Mode, but returns after you restart as normal, then you will want to look at your login items and disable them so they do not automatically open when you log in. To disable your log in items follow the instructions from the article below:

    OS X El Capitan: Open items automatically when you log in​
     

    Add or remove automatic items

    1. Choose Apple menu > System Preferences, then click Users & Groups.

    2. Select the user, then click Login Items.

    3. Do one of the following:

       
         
      •  

        Click the Add button  below the list on the right, select a document, or folder, then click Add. 

         
      •  
      •  

        Select the name of the item you want to prevent from opening automatically, then click the Remove button  below the list on the right.

         
    Once you have disabled your login items restart your Mac and see if the issue persists. 

    Cheers.
  • by SharonFrye,

    SharonFrye SharonFrye Sep 30, 2016 1:25 PM in response to becky_s22
    Level 1 (4 points)
    Mac OS X
    Sep 30, 2016 1:25 PM in response to becky_s22

    I have removed all start up items. The keyboard still hesitates at login only. Once past the login the keyboard works fine.

    Safari still opens automatically even though it is off in the start up items.

  • by becky_s22,

    becky_s22 becky_s22 Sep 30, 2016 2:28 PM in response to SharonFrye
    Community Specialists
    Sep 30, 2016 2:28 PM in response to SharonFrye
    SharonFrye,

    Is the keyboard an Apple keyboard? If not, does the same thing happen with an Apple keyboard or if not, does the same thing happen when you use the keyboard with another computer? If it is not an Apple keyboard, I would check with the manufacturer and make sure it is compatible with Macs and OS X El Capitan. Also, check the App Store and see if there are any updates available for the keyboard. 

    Regards.