csrohit

Q: Random loading icon black screen after iOS 10

My iPhone 6 screen turns black with a loading screen and it resets quickl.

Have only experienced this after ios 10 upgrade.

CAn someone please help?

iPhone 6, iOS 10

Posted on Sep 15, 2016 1:27 PM

Close

Q: Random loading icon black screen after iOS 10

  • All replies
  • Helpful answers

Previous Page 2
  • by tim.raymond,

    tim.raymond tim.raymond Sep 30, 2016 2:47 PM in response to Rob Valencia
    Level 1 (4 points)
    Sep 30, 2016 2:47 PM in response to Rob Valencia

    Same issue here on a 6+.  I did a factory restore but restore my backup over top of the clean install.  I still get crashes roughly twice a day.  Nothing in the logs, but usually only app crashes are available to us users.  Support was useless.  I was advised to Restore as New.  The only reason I'm still on an iPhone is because all of my history is there.  It seems unreasonable that a) a configuration file issue takes down the OS at random and b) there is no way to get a crash log.

  • by csrohit ,

    csrohit csrohit Oct 2, 2016 1:13 PM in response to tim.raymond
    Level 1 (12 points)
    iCloud
    Oct 2, 2016 1:13 PM in response to tim.raymond

    I was able to resolve the issue but don't exactly know how.

    I did the factory reset as suggested by support.

    I did restore from itunes as suggested by support.

    It happened again. I called support and they told me that I shouldn't install anything after doing factory reset to properly diagnose the issue.

    I did factory reset again and it happened again, called support and as expected was asked to bring it to service center.

    As it was still happening I thought I might as well restore it and get my data back but while I was restoring, I didn't install outlook email app from Microsoft which I felt somehow was receiving a lot of emails notifications and was behaving a bit heavy/laggy and BAM!!! After that never experienced the same issue again.

  • by csrohit ,

    csrohit csrohit Oct 2, 2016 1:15 PM in response to Rob Valencia
    Level 1 (12 points)
    iCloud
    Oct 2, 2016 1:15 PM in response to Rob Valencia

    I was able to resolve the issue but don't exactly know how.

    I did the factory reset as suggested by support.

    I did restore from itunes as suggested by support.

    It happened again. I called support and they told me that I shouldn't install anything after doing factory reset to properly diagnose the issue.

    I did factory reset again and it happened again, called support and as expected was asked to bring it to service center.

    As it was still happening I thought I might as well restore it and get my data back but while I was restoring, I didn't install outlook email app from Microsoft which I felt somehow was receiving a lot of emails notifications and was behaving a bit heavy/laggy and BAM!!! After that never experienced the same issue again.

  • by Ramyar,

    Ramyar Ramyar Oct 5, 2016 8:12 AM in response to csrohit
    Level 1 (4 points)
    Oct 5, 2016 8:12 AM in response to csrohit

    I've got the same exact issue - nothing seems to resolve it. Done with ios 10, my iphone, and apple after 8 years. I guess I will be switching to Samsung or pre-ordering Pixel.

  • by zappe,

    zappe zappe Oct 6, 2016 2:20 PM in response to csrohit
    Level 1 (16 points)
    iPhone
    Oct 6, 2016 2:20 PM in response to csrohit

    I have the same issue, but I'm on iPhone 7.

  • by hotrodd1701,

    hotrodd1701 hotrodd1701 Oct 12, 2016 2:55 AM in response to csrohit
    Level 1 (4 points)
    Oct 12, 2016 2:55 AM in response to csrohit

    Hold home button and power button at the same time, I had the same problem

  • by DylanRhea,

    DylanRhea DylanRhea Oct 12, 2016 7:28 PM in response to csrohit
    Level 1 (109 points)
    Oct 12, 2016 7:28 PM in response to csrohit

    I've been experiencing this problem for weeks, seemingly across nearly every app probably 8-10 times a day at least. Reading this thread, I uninstalled Outlook and did a hard reset, as I am a heavy Outlook user and had it running just about constantly.

     

    Crossed fingers, but zero black screens/kernel panics since, about 4 hours now. If this actually is the fix, appears the Outlook app may have a serious memory leak problem, but I didn't even think that an app could crash iOS in this way.

Previous Page 2