shawnbuddy
Level 1 (4 points)
Apple Music

Q: Apple Music Fails When I Select Certain Songs

Recently I've been having a problem with streaming songs. When I tap a song on a search or an album to play it, sometimes they'll fail. And when they fail they stay unavailable, no amount of resetting the app will fix it And it just skips to the next song. It's not a copyright issue, it happens on random songs. And it's not an issue from my song library. These are streaming songs. The one that just failed on me is Stevie Wonder's "Superstition" from the Halloween Party playlist. I also don't think it's a hardware issue because it's on my iPhone too. Anyone else having this issue? Any advice?

iPad (3rd generation) Wi-Fi

Posted on Sep 30, 2016 3:24 PM

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shawnbuddy

Q: Apple Music Fails When I Select Certain Songs

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  • by chris_g1,

    chris_g1 chris_g1 Oct 1, 2016 6:25 PM in response to shawnbuddy
    Community Specialists
    Oct 1, 2016 6:25 PM in response to shawnbuddy
    Hey shawnbuddy,

    Thanks for being a part of Apple Support Communities.

    I see from your post that on multiple iOS devices you're running into issues with streaming content from Apple Music.  Is this all happening on the same Wi-Fi network? For isolation purposes I suggest that you test this behavior when connected to a different network.  Another reason this could be happening is that there's Wi-Fi interference, causing the service to drop in and out.  Check out this link for more information on how to troubleshoot Wi-Fi interference issues:

    Potential sources of Wi-Fi and Bluetooth interference

    Take care.