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Q: iTunes v12.5 crash with webkit.dll on launch

I had a Windows 7 PC that I currently have iTunes v12.4 running without any problems. Upon upgrading to v12.5 iTunes instantly crashes on launch listing module webkit.dll as cause. I have had this problem a number of times with previous iTunes versions and incompatibility with Intel integrated video card drivers. Force the system to use an out-board video card and things work just fine. Upon rolling this system back to iTunes v12.4 everything was working perfectly. A fresh install of iTunes v12.5 even after removing every Apple related file and registry entries and iTunes v12.5 crashes in exactly the same way.

 

Apple has an obvious bug in v12.5 that needs to be squashed. As there doesn't seem to be a bug submission system that mere mortals can access, I can only hope that someone from Apple sees this (I'm not holding my breath) and puts it into their system. FYI, Apple, I really want to purchase a new iPad Pro 12.9". But until there is a version of iTunes that will run on my PC AND supports iOS10, I can't hand you over my money. AKA, there IS a financial loss to teh company for un-squashed bugs.

 

Thanks!

 

-EM

Posted on Sep 21, 2016 10:34 PM

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Q: iTunes v12.5 crash with webkit.dll on launch

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  • Helpful answers

  • by ClayHorste,

    ClayHorste ClayHorste Sep 23, 2016 10:12 AM in response to cfghdfgh
    Level 1 (4 points)
    iTunes
    Sep 23, 2016 10:12 AM in response to cfghdfgh

    I have this issue and have tried the recommended fixes that I could find. I have uninstalled everything apple, deleted preferences and any Apple directory that I can find, rebooted, installed itunes as an admin (and not) and it still fails when trying to sign into the store. Since I have Visual Studio installed in my machine, when it asks 'Debug?', I say yes and I get a message like 'Exception thrown at 0x00007FFC71F25E36 (WebKit.dll) in iTunes.exe: 0xC0000005: Access violation reading location 0x0000000000000000.'  It would be great to get this fixed.

  • by Elglobo,

    Elglobo Elglobo Sep 24, 2016 4:47 PM in response to ClayHorste
    Level 1 (8 points)
    Sep 24, 2016 4:47 PM in response to ClayHorste

    I have exactly the same error with webKit.dll ;(

  • by turingtest2,Apple recommended

    turingtest2 turingtest2 Sep 30, 2016 1:36 PM in response to cfghdfgh
    Level 10 (87,363 points)
    Apple TV
    Sep 30, 2016 1:36 PM in response to cfghdfgh

    Try entering one of the following in a command prompt where the path to your version of WebKit.dll indicates which you should choose:

     

    SET PATH=%PATH%;C:\Program Files\Common Files\Apple\Apple Application Support

     

    SET PATH=%PATH%;C:\Program Files (x86)\Common Files\Apple\Apple Application Support

     

    In my case I'd been getting a WebKit.dll related crash when I used the iTunes Store. Weirdly once I got mine working I was able to reset my path and visiting the store no longer causes iTunes to crash.

     

    tt2

  • by ClayHorste,

    ClayHorste ClayHorste Sep 30, 2016 2:00 PM in response to turingtest2
    Level 1 (4 points)
    iTunes
    Sep 30, 2016 2:00 PM in response to turingtest2

    I did try that and it failed to help. I finally just caved and went back to an older version.

  • by turingtest2,

    turingtest2 turingtest2 Sep 30, 2016 2:01 PM in response to ClayHorste
    Level 10 (87,363 points)
    Apple TV
    Sep 30, 2016 2:01 PM in response to ClayHorste

    Ah, thanks for the update.

     

    tt2

  • by myashwant,

    myashwant myashwant Sep 30, 2016 6:02 PM in response to turingtest2
    Level 1 (4 points)
    Sep 30, 2016 6:02 PM in response to turingtest2

    Thanks, this worked for me.. In my scenario, itunes was expecting Authentication / Sign-in and it was crashing with error on WebKit.dll module.  Setting the path as above, solved the problem.

  • by turingtest2,

    turingtest2 turingtest2 Sep 30, 2016 6:11 PM in response to myashwant
    Level 10 (87,363 points)
    Apple TV
    Sep 30, 2016 6:11 PM in response to myashwant

    Glad it helped.

     

    tt2

  • by ClayHorste,

    ClayHorste ClayHorste Oct 1, 2016 11:16 AM in response to turingtest2
    Level 1 (4 points)
    iTunes
    Oct 1, 2016 11:16 AM in response to turingtest2

    I wonder if it is a permissions issue. It is my work laptop and there are times that it seems too hard to do simple things. Maybe I needed to run the commands as an administrator. I didn't check the paths afterwards to see if they took. The commands didn't complain, so I was assuming that they worked. For now, I will just wait for Apple to update iTunes to fix the issue. I only use it for listening to iTunes Music and not to sync my phone, so I don't 'need' the latest.

  • by turingtest2,

    turingtest2 turingtest2 Oct 1, 2016 11:25 AM in response to ClayHorste
    Level 10 (87,363 points)
    Apple TV
    Oct 1, 2016 11:25 AM in response to ClayHorste

    No worries. At least you have a possible line of attack if you see the same issue after the next update.

     

    tt2