JessG1903

Q: iOS 10 has left me with no memory!

hi all, since downloading iOS 10, my phone has no memory spare despite deleting hundreds of photos and other files. On previous versions of iOS it was possible to 'clean' apps which seemed to make space, or you could attempt to download a film that you didn't have enough memory for, which would again make space. Does anyone have a suggestion to get some memory back please? i don't understand how the memory could be so small as the

update is the only change I have made. thanks!

iPhone 5s, iOS 10

Posted on Sep 18, 2016 7:20 AM

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Q: iOS 10 has left me with no memory!

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  • by jeremy_v,

    jeremy_v jeremy_v Sep 19, 2016 8:22 AM in response to JessG1903
    Community Specialists
    Sep 19, 2016 8:22 AM in response to JessG1903
    Hi JessG1903, 

    Welcome to Apple Support Communities. 

    Based on your post, I see that since downloading iOS 10, your iPhone doesn't have very much storage space left. This is even after deleting hundreds of photos and other files on your device. I just upgraded to iOS 10 myself, and I understand the importance of having enough storage space available. I'm happy to help assist you in finding the best resolution to this. 

    Please use the article Check the storage on your iPhone, iPad, and iPod touch to see a list of your apps, and how much storage each one uses, specifically, these sections:

     

    Use your iOS device to check its storage

    Go to Settings > General > Storage & iCloud Usage > Manage Storage. 

    You'll see a list of your apps, and how much storage each one uses. For more information about its usage, tap the app from the list. Cached data and temporary data might not be counted as usage.

    Depending on the app, you might be able to delete some of its content, or delete the app and all of its content. If your device is almost full and iOS can't free up space on your device, you might get a Storage Almost Full alert. If you see this alert you'll need to remove some less-used content yourself. 

    Use iTunes to check the storage on your iOS device

    1. Open iTunes on your computer.
    2. Connect your device to your computer.
    3. In iTunes, select your device. You'll see a bar that shows how much storage your iOS content uses, divided by content type. 
    4. Move your mouse over a content type, like Other or Apps, to find more information:

    Here is a list of the types of content on your iOS device, and what each type includes:

    • Audio: Songs, audio podcasts, audiobooks, voice memos, and ringtones
    • Video: Movies, music videos, and TV shows
    • Photos: Camera Roll content, Photo Stream, and Photo Library
    • Apps: Installed apps. The content of the apps is listed under Documents & Data.
    • Books: iBooks books, audio books, and PDF files
    • Documents & Data: Safari Offline Reading List, files stored within installed apps, and app content like contacts, calendars, messages, and emails (and their attachments)
    • Other: Settings, Siri voices, system data, and cached files

    About cached files in "Other" iOS storage

    Cached files are created when streaming or viewing content like music, videos, and photos. When you stream music or video, that content is stored as cached files on your iOS device so you can quickly access it again. iTunes categorizes cached music, videos, and photos as Other instead of actual songs, videos, or photos. 

    Your iOS device automatically removes cached files and temporary files when your device needs more space.

    If storage on an iOS device differs from what you see in iTunes

    Since iTunes categorizes cached files as Other, reported usage for Music or Videos might differ. To view usage on your iOS device, go to Settings > General > Usage > Manage Storage.

    If you want to delete the cached files from your iOS device

    Your iOS device automatically deletes cached files and temporary files when it needs more space. You don't need to delete them yourself.


    All the best. 

  • by Mormic,

    Mormic Mormic Sep 29, 2016 2:10 PM in response to jeremy_v
    Level 1 (8 points)
    Sep 29, 2016 2:10 PM in response to jeremy_v

    No mention of how to free up storage space by deleting emails

  • by Davidbiz0303,

    Davidbiz0303 Davidbiz0303 Sep 30, 2016 9:01 PM in response to jeremy_v
    Level 1 (4 points)
    iPhone
    Sep 30, 2016 9:01 PM in response to jeremy_v

    This is all very well but before I updated to 10.0.02, I had 4.5 GB of storage.  I then started the update.  By the time it was finished, I had only 3.8 GB of storage.  Why would a small update from 10.0.01 to 10.0.02 leave 700mb more crap on my phone!?  Regardless of my having to delete apps...which no one should ever have to do!  If Apple insist on clogging up users phones with useless crap like the messaging GIFs..(ridiculous!) at least do the good business thing and let it be optional!  My phone is exactly that...MINE...not Apple's!  So don't add useless crap to my storage that I'm not going to want!

  • by FlexiDan,

    FlexiDan FlexiDan Oct 1, 2016 7:08 AM in response to jeremy_v
    Level 1 (4 points)
    iPhone
    Oct 1, 2016 7:08 AM in response to jeremy_v

    You didn't address the question at all. Why does the ios10 update devour huge amounts of space in the phone's memory? My available memory on my iPhone 6 went from 7.5GB to 4.4GB when I "upgraded" to 10. Initially my iTunes still showed I have 7+ GB when I pugged the phone in, so I thought if I synced, the phone would show the same. It didn't. Given that I use my phone for recording video interviews, I need to keep at least 5GB free, and preferably more. Is there an answer, Jeremy V? How can I get my space back that ios10 just stole from me?

  • by AnkitGarg,

    AnkitGarg AnkitGarg Oct 1, 2016 10:03 PM in response to JessG1903
    Level 1 (4 points)
    Oct 1, 2016 10:03 PM in response to JessG1903

    Hi, i feel too there is some change in behaviour after ios10.

    [I'm long-time tech user of iPhone and quite sure about it]

     

    Before iOS10:

    1. I'd connect my iphone via a USB to my PC.

    2. go to my PC\*\Internal Storage\DCIM\100APPLE and move all the photos/videos to my PC harddrive

    3. After doing above, when I go to iPhone Setting/General/Storage/Manage Storage/Photos&Camera - it would show "Photo Library" taking 0KB space

     

    After iOS10, even after I perform the above steps (i.e.. have emptied PC\*\Internal Storage\DCIM*), the "Photo Library" still shows using 100s of MBs!

     

    So, we just lost a way to empty the iphone of all photos, and I'm having hard time reclaiming the space on iPhone.

  • by jurajura11,

    jurajura11 jurajura11 Oct 2, 2016 8:23 PM in response to JessG1903
    Level 1 (4 points)
    Oct 2, 2016 8:23 PM in response to JessG1903

    If you can't delete "other" files, try to make backup of your iphone and restore it It really helps.

  • by rejoyce318,

    rejoyce318 rejoyce318 Oct 2, 2016 9:13 PM in response to jurajura11
    Level 1 (4 points)
    iCloud
    Oct 2, 2016 9:13 PM in response to jurajura11

    It would have been helpful if I had had that option before the update's automatic download.

  • by cmvuyovich,

    cmvuyovich cmvuyovich Oct 5, 2016 11:40 AM in response to JessG1903
    Level 1 (4 points)
    Oct 5, 2016 11:40 AM in response to JessG1903

    I have noticed that, even after deleting almost all of my photos, and checking what app is using the most memory, guess what...it's my messages!!

     

    While I looooove the gifs, now I have gifs in my messages that are continuously running. I know that with all the additions to iOS 10, it would naturally take up more space, but with all these new features in messages, it's depleting what memory I have left. I don't want to delete the message threads, but isn't there a way to keep the gif's from...moving...all of the time? I don't understand why there isn't that option to make them a still shot after so long. For now, I'll have to go in and physically delete all the gifs. I've always kept most of my messages, and never had to worry  about the pics I have sent in the past...it never took up so much space. But I am literally down to 15 pics in my phone and none of the apps are even coming close to the memory my messages are eating up. Never have my messages taken up so much memory...just a bummer. I like to go back and look at conversations I've had...the gifs have been a lot of fun. But now that I'll have to delete them, it'll definitely not be the same when reading back through the messages.