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All replies
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Helpful answers
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Sep 27, 2016 10:19 AM in response to Tony Pateby irina_w,Hello Tony,
Thanks for visiting Apple Support Communities.
It looks like iTunes is working fine except it unexpectedly quits when you try to exit. Let's see if we can get iTunes working as it should.
Start with the method outlined in Fix unexpected quits or launch issues in iTunes for Windows, which has some good steps to identify why iTunes is quitting and then troubleshoot the cause.
All the best. -
Sep 28, 2016 3:08 AM in response to irina_wby Tony Pate,I am sorry but this doesn't really reflect my problem.
ITunes works fine in every way. It doesn't unexpectedly crash.
My problem is that when I go to exit the programme then ITunes comes up with an error saying the programme has stopped. It didn't do this until I upgraded to the latest version.
Also I can't see any way to contact apple support (UK) unless you have a device in warranty - as the support process asks for a serial number. Can anyone help?
Thanks
Tony
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Sep 28, 2016 9:38 AM in response to Tony Pateby turingtest2,There is no free telephone support for iTunes.
Can you locate the crash in the event viewer and bring up any details, like this?
In some cases a full tear down and rebuild as set out in the second box of Troubleshooting issues with iTunes for Windows updates will help. If the problem is deeper than that it helps to know if it is specific to a particular library or user profile. The link provided earlier includes some of these differential troubleshooting steps. Other things to try are launching iTunes via the right-click > Run as administrator option from its shortcut, and starting in iTunes own safe mode which you get to by holding ctrl+shift as you launch it, and keep holding until you see this dialog, then click Continue:
tt2
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Sep 28, 2016 3:20 PM in response to turingtest2by Tony Pate,yes I captured the error as you suggested. not sure what it means (couldn't paste the screenshot as you did) Not sure if this will do?
Log Name: Application
Source: Application Error
Date: 28/09/2016 23:09:16
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Tony
Description:
Faulting application name: iTunes.exe, version: 12.5.1.21, time stamp: 0x57d32fa7
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac
Exception code: 0xc00000fd
Fault offset: 0x000000000003383f
Faulting process ID: 0x2ea0
Faulting application start time: 0x01d219d38320a77e
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR100.dll
Report ID: c4094a79-39b1-4eea-a525-80d23d98e27f
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-09-28T22:09:16.278232100Z" />
<EventRecordID>17498</EventRecordID>
<Channel>Application</Channel>
<Computer>Tony</Computer>
<Security />
</System>
<EventData>
<Data>iTunes.exe</Data>
<Data>12.5.1.21</Data>
<Data>57d32fa7</Data>
<Data>MSVCR100.dll</Data>
<Data>10.0.40219.325</Data>
<Data>4df2bcac</Data>
<Data>c00000fd</Data>
<Data>000000000003383f</Data>
<Data>2ea0</Data>
<Data>01d219d38320a77e</Data>
<Data>C:\Program Files\iTunes\iTunes.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\MSVCR100.dll</Data>
<Data>c4094a79-39b1-4eea-a525-80d23d98e27f</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Error 28/09/2016 23:09:16 Application Error 1000 (100)
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Sep 28, 2016 4:16 PM in response to Tony Pateby turingtest2,Thanks. Nothing obvious strikes me. Again it would be useful to know if the problem shows in a different profile, but a suspect a tear down and rebuild is your best shot.
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Sep 28, 2016 4:24 PM in response to turingtest2by Tony Pate,Thanks for all your help
I will look at this over the next few days
Tony
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Oct 1, 2016 7:58 AM in response to Tony Pateby Tony Pate,Tried iTunes with another profile. I logged into windows using a different user and started iTunes.
This produced no problems. ITunes closed perfectly. I tested it several times and it was fine.
So what does this mean and how do I solve it?
Thanks
Tony
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Oct 1, 2016 8:25 AM in response to Tony Pateby turingtest2,See Fix unexpected quits or launch issues in iTunes for Windows - Apple Support and the advice for user specific issues.
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