terri220
Level 1 (4 points)
Notebooks

Q: Cursor issues out of the box 15' rMBP mid 2015

I had to purchase another MacBook Pro because my old one's hard drive was failing.  I bought refurbished. Opened it up on Friday and immediately began having cursor problems.  When writing my cursor will jump to a new location and type in the new location. It's completely slowed down my productivity level.

 

I have until this Friday to decide whether to return/exchange it.

 

I did call Apple Support and got a low level person who did nothing but read me the instructions already posted on the Apple site.  Nothing has helped (but I haven't reset SRC).

 

I really like the force touch trackpad but have been reading that the cursor issue seems to be fairly common among the 2015 MacBook Pro's?      Hopefully I'm wrong.

 

It also seems, based on my reading through all the comments that most of the fixes don't resolve the problem completely.

 

I'm not comfortable keeping a machine that has problems right out of the box, even if it's just a software issue.

 

Is this a common issue in the 15 inch 2015 Macbook Pro's?        (I'm considering getting a new rather than refurbished)

 

If it is a common issue I can buy a 2014 model which is also something I'm considering.

 

Any feedback is appreciated.

 

I forgot to mention that I'm a writer so the cursor jumping (especially in pages) issue is a deal breaker.

MacBook Pro (Retina, 15-inch, Mid 2015), OS X El Capitan (10.11.6)

Posted on Sep 26, 2016 12:05 PM

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terri220

Q: Cursor issues out of the box 15' rMBP mid 2015

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  • by John Galt,

    John Galt John Galt Sep 26, 2016 12:36 PM in response to terri220
    Level 8 (49,654 points)
    Mac OS X
    Sep 26, 2016 12:36 PM in response to terri220
    1. Please read If your pointer is jumpy when you use a trackpad, Magic Trackpad, or Magic Mouse - Apple Support.
    2. Click the Bluetooth icon in your Mac's menu bar and select Open Bluetooth Preferences...
      • If an unknown input device appears in its Devices list, un-pair it by clicking the x adjacent to it.
    3. The following may also help isolate the problem. Please refer to OS X El Capitan: Mouse & Trackpad pane of Accessibility preferences.
      • If you have a suitable USB or other mouse, try it in an effort to isolate the problem. Any USB mouse will suffice.
      • To ignore trackpad input while using the mouse, choose (Apple menu) > System Preferences > Accessibility > Mouse & Trackpad. Select Ignore built-in trackpad when mouse or wireless trackpad is present.
      • Determine if that setting changes the behaviour you have been experiencing.

     

    If none of the above resolves the problem and you decide to return or exchange your Mac, new vs. refurbished should have no bearing on that decision.

  • by terri220,

    terri220 terri220 Sep 26, 2016 12:53 PM in response to John Galt
    Level 1 (4 points)
    Notebooks
    Sep 26, 2016 12:53 PM in response to John Galt

    Hi John-

     

    Thanks for your reply.  I tried all of these but nothing worked. It's not horrible but happens enough that I've become hyper vigilant about where my cursor is. : )  

     

    The other thing is that none of the stuff from my old MPB is on this one. I wanted to wait to make sure this one ran fine before switching everything over.

     

    It looks like I'm going to return it.  With the new vs refurbished issue I was concerned that other refurbished units from 2015 would likely have this issue but I'm willing to be wrong. It seems there is an abnormal number of 2015 MBP's that have this issue?    Am I wrong here? 

     

    Other than the cursor issue I like it. 

  • by John Galt,

    John Galt John Galt Sep 26, 2016 1:05 PM in response to terri220
    Level 8 (49,654 points)
    Mac OS X
    Sep 26, 2016 1:05 PM in response to terri220

    I wouldn't hesitate to return it. You shouldn't have to be burdened with problems like that.

     

    It seems there is an abnormal number of 2015 MBP's that have this issue?

     

    I haven't heard of a problem being endemic to that particular model, but it doesn't really matter. Your Mac should work flawlessly.

     

    If there is a model-wide concern the only way Apple is going to know about it is by contacting them and having them fix or replace yours. You already did what any reasonable customer should be expected to do, which is to contact AppleCare and follow their instructions. Since that didn't work, you can either call them back referencing your case number and tell them it's not fixed yet, or just return it under their policy.

  • by terri220,

    terri220 terri220 Sep 26, 2016 1:59 PM in response to John Galt
    Level 1 (4 points)
    Notebooks
    Sep 26, 2016 1:59 PM in response to John Galt

    Thanks John.  I agree that I shouldn't have to deal with this right out of the box much less at all.  I found an 8 page thread here on 2015 MacBook Pro's with this issue which is why I became concerned it's endemic to this model.

     

    I may just play it safe and go with a new education pricing model. It would only be $180 more than I paid for this one. I buy everything else refurbished because they are like new....

  • by John Galt,

    John Galt John Galt Sep 26, 2016 3:20 PM in response to terri220
    Level 8 (49,654 points)
    Mac OS X
    Sep 26, 2016 3:20 PM in response to terri220

    terri220 wrote:

     

    Thanks John.  I agree that I shouldn't have to deal with this right out of the box much less at all.  I found an 8 page thread here on 2015 MacBook Pro's with this issue which is why I became concerned it's endemic to this model.

     

    In that case you may be on to something. I believe I found the same Discussion (My built-in keyboard and trackpad not working), but I initially discounted it because it's a year old and involved the previous MBP model.

     

    There are replies to it describing similar problems in the new model, but it can be difficult to determine what's going on when a Discussion grows old and unwieldy.

  • by terri220,

    terri220 terri220 Oct 1, 2016 12:39 PM in response to John Galt
    Level 1 (4 points)
    Notebooks
    Oct 1, 2016 12:39 PM in response to John Galt

    Argh.  I returned the refurbished MacBook Pro and just got the same model refurbished today.  I've been typing in pages and am finding the cursor is jumping to new locations again. 

     

    While it's not as bad as the previous one I returned it's frustrating that it's occurring at all. 

     

    I'm not sure if it's related to the forced touch trackpad or something else but at this point I'm seriously considering switching to PC.  Having two units do this back to back along with the 8 plus pages of comments from others experiencing this issue makes me wonder if this is a common issue? 

  • by John Galt,

    John Galt John Galt Oct 1, 2016 2:49 PM in response to terri220
    Level 8 (49,654 points)
    Mac OS X
    Oct 1, 2016 2:49 PM in response to terri220

    That's terrible. No one can be expected to work that way.

     

    I'd return it for a cash refund and buy a new one, but there are no hardware differences between that refurbished model and one that might have been built yesterday. I don't know what else to suggest. Perhaps a MacBook? I bought one a year ago and it has been flawless, the way Apple products supposed to be. You should accept nothing less.