VideoGuy42

Q: iPhone 5 will not sync over wi-fi, "sync will resume when PC is available"

I have been struggling with this issue for the last several days and I have yet to find a fix. I can sync my iPhone 5 (iOS 7.1) with my Windows 7 PC using the USB cable, but I am unable to get wi-fi sync to work. I am running the latest version of iTunes (11.1.5). Shortly after I start iTunes my phone appears for about 10 seconds with a swirly activity wheel, which then freezes and the phone disappears again. If I try to manually initiate a sync from the phone, the "Sync Now" button is greyed-out and it says "Sync will resume when "HOME-PC" is available".

 

My phone can connect to the wi-fi network and access the internet just fine, and syncs via cable no problem. Home Sharing is on and my phone can access the iTunes library. It appears that iTunes can see my iPhone on the network, but just can't connect to it. It doesn't matter whether the phone is connected to power or not. I did have wi-fi sync working in the past so something must have broken it, I'm just not sure what or when.

 

I have searched here and elsewhere on the internet and found a lot of people with similar issues, but none of the posted solutions have worked. Steps I have already tried:

 

Restarted iTunes/PC/iPhone/router in various sequences.

Unchecked/checked "Sync with this phone over wi-fi" setting.

Stopped/restarted Bonjour and AppleMobileDevice services.

Full uninstall/reinstall of iTunes and all Apple software with registry clean.

Reinstalled Bonjour services.

Assigned static IP addresses to iPhone and PC.

Disable/enable IPv6 on my network adapter and router.

Checked Windows firewall settings, disabled Windows firewall.

Checked all of my router settings...I was using DD-WRT firmware, reverted back to factory Netgear firmware.

Backed up the iPhone, erased all settings and content, set up as new iPhone then restored from backup.

 

Any ideas? Something really simple I missed? Please HELP!

iPhone 5, iOS 7.1

Posted on Apr 1, 2014 1:57 AM

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Q: iPhone 5 will not sync over wi-fi, "sync will resume when PC is available"

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  • by sunshine280,

    sunshine280 sunshine280 Dec 18, 2015 1:25 PM in response to Enderfish001
    Level 1 (4 points)
    Dec 18, 2015 1:25 PM in response to Enderfish001

    I've tried the Control Panel/Programs/Features/right click on Repair -- okayed it to make changes to my computer -- took a couple of seconds, tried again to sync on my phone (signed in to itunes), connected my iPhone via USB and from my iPhone clicked Settings/General/iTunes Wi-Fi Sync (even though it wasn't highlighted and obviously didn't work -- sigh).  I've done this 4 or 5 times, all in vain.  I go through this every couple months when I want to sync my phone to my computer and sync my computer calendar to my iPhone -- it truly is maddening!  Writing Apple about this has resulted in NO reply at all. 

     

    My iPhone 5S is now 2 years old.  It's in perfect condition, so I hate trading it in for the unknown, but I really need something that I can get support on and something that will sync easier. 

     

    Anyone have any suggestions?  This is my first iPhone and it may be my last.  Thanks! 

     

    Sandy

  • by ktrepairs1027,

    ktrepairs1027 ktrepairs1027 Feb 23, 2016 6:45 PM in response to linders09
    Level 1 (0 points)
    Feb 23, 2016 6:45 PM in response to linders09

    strange ,but there is no setting called control panel on my I phone

  • by sunshine280,

    sunshine280 sunshine280 Sep 15, 2016 12:48 PM in response to linders09
    Level 1 (4 points)
    Sep 15, 2016 12:48 PM in response to linders09

    Thanks for helping with this problem. 

  • by umitisklog,

    umitisklog umitisklog Oct 1, 2016 12:36 PM in response to VideoGuy42
    Level 1 (4 points)
    Oct 1, 2016 12:36 PM in response to VideoGuy42

    this helped my iphone

    I had the same problem but I was finally able to fix it. TIf you still haven't fixed this you can ry this. Go to control panel > rogrms and features > find the apple mobility device support > right click and hit repair. After I did this I had no issues syncing over wifi. Hope this helps!

  • by umitisklog,

    umitisklog umitisklog Oct 1, 2016 12:37 PM in response to linders09
    Level 1 (4 points)
    Oct 1, 2016 12:37 PM in response to linders09

    this helped my phone too, thanks

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