nicholasfromclermont

Q: Photos thumbnails won't open even with repeated mouse clicks.

Folks, I have upgraded to Sierra and when I open Photos and go to my thumbnails and try to open (enlarge) a photo nothing happens.  Well... sometimes a photo will open after 4 clicks, but sometimes it takes 15+ clicks and sometimes iI just give up.  I never had this issue before.  is there something I am missing?

 

I appreciate any help you can offer.

 

Nick

iPhone 5s, iOS 10

Posted on Sep 27, 2016 1:41 PM

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Q: Photos thumbnails won't open even with repeated mouse clicks.

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  • Helpful answers

  • by LarryHN,

    LarryHN LarryHN Sep 27, 2016 2:16 PM in response to nicholasfromclermont
    Level 10 (85,113 points)
    Photos for Mac
    Sep 27, 2016 2:16 PM in response to nicholasfromclermont

    It may be background scanning and processing - try again in the morning and see how it acts

     

    What size is your Photos libary?

     

    LN

  • by nicholasfromclermont,

    nicholasfromclermont nicholasfromclermont Sep 27, 2016 10:36 PM in response to LarryHN
    Level 1 (23 points)
    Apple TV
    Sep 27, 2016 10:36 PM in response to LarryHN

    About 2,200 photos but it wasn't a problem until I upgraded. The other thing I noticed was previously edited/adjusted photos appeared as the unedited originals. I need to open them in order to re-edit them. Oh, it's been going on like this since I upgraded a week ago. Very frustrating.

  • by léonie,

    léonie léonie Sep 28, 2016 12:50 AM in response to nicholasfromclermont
    Level 10 (107,942 points)
    iCloud
    Sep 28, 2016 12:50 AM in response to nicholasfromclermont
    About 2,200 photos but it wasn't a problem until I upgraded. The other thing I noticed was previously edited/adjusted photos appeared as the unedited originals. I need to open them in order to re-edit them. Oh, it's been going on like this since I upgraded a week ago. Very frustrating.

    Did you change your iCloud preferences in Photos after the upgrade? Check, if iCloud Photo Library is enabled. The long response time might be caused by the download from iCloud.

     

    The other thing I noticed was previously edited/adjusted photos appeared as the unedited originals

    Is Photos still using the same Photos Library as before? If your Photos Library is on an external drive, Photos might be using a different library, perhaps on a backup drive, because of some trouble to connect to your main library.

    You can see the location of the Photos Library that is currently open in the Photos > Preferences > General: Library location.

    Oh, it's been going on like this since I upgraded a week ago.

    How did you upgrade? Did you make a clean install and restored the library from a backup or did you install on top of the current system?

  • by nicholasfromclermont,

    nicholasfromclermont nicholasfromclermont Sep 28, 2016 12:29 PM in response to léonie
    Level 1 (23 points)
    Apple TV
    Sep 28, 2016 12:29 PM in response to léonie
    About 2,200 photos but it wasn't a problem until I upgraded. The other thing I noticed was previously edited/adjusted photos appeared as the unedited originals. I need to open them in order to re-edit them. Oh, it's been going on like this since I upgraded a week ago. Very frustrating.

    Did you change your iCloud preferences in Photos after the upgrade? Check, if iCloud Photo Library is enabled. The long response time might be caused by the download from iCloud.

     

    • Yes, I did change my iCloud preferences in Photos after the upgrade.  I have since disabled iCloud Photo library in Photos Preferences and verified same in Apple system preferences. I closed Photos and restarted my MacBook Pro (mid-2014), however, the issue still exists.
    The other thing I noticed was previously edited/adjusted photos appeared as the unedited originals

    Is Photos still using the same Photos Library as before? If your Photos Library is on an external drive, Photos might be using a different library, perhaps on a backup drive, because of some trouble to connect to your main library.

    You can see the location of the Photos Library that is currently open in the Photos > Preferences > General: Library location.

     

    • Yes I a m using the same (Photos) library as before.  I am not using an external drive.
    Oh, it's been going on like this since I upgraded a week ago.

    How did you upgrade? Did you make a clean install and restored the library from a backup or did you install on top of the current system?

     

    • I installed on top of the current system from the App icon on the dock.
    • Thanks for the detailed reply - still an intermittent problem - I happens 80-90% of my attempts to open the pic.
  • by nicholasfromclermont,

    nicholasfromclermont nicholasfromclermont Oct 1, 2016 3:10 PM in response to nicholasfromclermont
    Level 1 (23 points)
    Apple TV
    Oct 1, 2016 3:10 PM in response to nicholasfromclermont

    I just (10/1/16) installed SierraOS on my wife's MBPro, also a mid-2014.  I went to her Photos app and the same issue now exists on her machine.  I checked Photos on ElCapitan, before I upgraded, and it worked properly.

     

    Has anyone else experienced this?

     

    Nick