Millirsmaid

Q: Mail problem OS 10.11.6

I have iMac and mac book using 10.11.6 and 10.11.5 and keep encountering the same issue with both.

Mail opens then immediately closes and won't stay open.

I thought I had fixed it once (more good luck than good management - I am new to apple) but the same problem keeps returning.

I think the problem occurs after I try to send a group email but I can't be sure.

Thanks

MacBook, OS X El Capitan (10.11.5)

Posted on Oct 2, 2016 2:54 AM

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Q: Mail problem OS 10.11.6

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  • by Eric Root,

    Eric Root Eric Root Oct 2, 2016 8:43 PM in response to Millirsmaid
    Level 9 (73,376 points)
    iTunes
    Oct 2, 2016 8:43 PM in response to Millirsmaid

    Do a backup, preferably 2 on 2 separate drives.

     

    Quit Mail.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

     

    Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there. 

     

    If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

    Information learned from Linc Davis. Thanks to leonie for some information contained in this.

     

    Mail crashing

    Crashes/quits unexpectedly