Mary1973

Q: iPhone 7 Plus keeps freezing

Good morning -

 

I have a question about my iPhone 7 Plus.  It seem that it keeps freezing in the middle of a task.  It happens in native (iMessage, Phone) and downloaded apps ( facebook, pinterest).  I either have to shut the apps down, or reboot my phone all together.

 

Has anyone else experienced this, and if so, what did you do to fix it?  Or is there any insight as to why this is happening on my 3 day old iPhone 7Plus?

Posted on Sep 21, 2016 8:56 AM

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Q: iPhone 7 Plus keeps freezing

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  • by norm123,

    norm123 norm123 Sep 22, 2016 8:35 AM in response to Mary1973
    Community Specialists
    Sep 22, 2016 8:35 AM in response to Mary1973
    Hello Mary1973,

    Thanks for reaching out to the Apple Support Community. I know how exciting a new iPhone can be and I'd love to help get yours working as expected. There are a couple things that might cause a new Phone to act the way you've described, for example if you restored from a backup of your previous phone some of the settings may be using older data. To fix this you can reset the settings on your iPhone. 

    What this effectively does is to reset some of your settings to factory default. This does not remove any data like apps, photos or contacts, but It removes all of your preferences for Wi-Fi, Bluetooth, Do Not Disturb, Notifications, General, Sounds, Touch ID, Brightness & Wallpaper and Privacy, so we'll have to set those things back up after this reset.

    To do this go to Settings >  General > Reset > Reset All Settings.

    If you had set your phone up as new without transferring data from another phone, let us know and the community will help find the best solution.
    Best regards
  • by mizzlizz58,

    mizzlizz58 mizzlizz58 Sep 29, 2016 7:37 AM in response to Mary1973
    Level 1 (4 points)
    iPhone
    Sep 29, 2016 7:37 AM in response to Mary1973

    I'm having the same problem with mine except EVERYTHING freezes up....home button doesn't respond, power button doesn't respond. I just have to wait a minute for it to sleep then pray when I tap the home button that it's all normal again. Very stressful, especially when boarding a plane and can't access my boarding pass!

  • by PoppyCheer,

    PoppyCheer PoppyCheer Oct 2, 2016 8:05 AM in response to mizzlizz58
    Level 1 (4 points)
    Oct 2, 2016 8:05 AM in response to mizzlizz58

    I have had my phone 7 plus less than a day and the home button has already quit responding completely.

  • by SuzanneLRN,

    SuzanneLRN SuzanneLRN Oct 9, 2016 1:55 PM in response to Mary1973
    Level 1 (4 points)
    Oct 9, 2016 1:55 PM in response to Mary1973

    I Have had the same problems. Sometimes the touch screen wouldn't respond either!  I hate to reset, but at this point, I have no choice!! It  takes away one of the things I love most about the iPhone and upgrading. Your settings will transfer to your new device! Having to figure out the settings I have done over several models will be painful to say the least and very time-consuming! Shame on you Apple!! You should come up with a fix for this!