Q: iPhone Keeps Prompting "Allow this device to access photos and videos?"
I have a iPhone 6 and ipad 3 that iPhone Keeps Prompting "Allow this device to access photos and videos?" just started with last iTunes update. I have latest ios updates and running Microsoft 10.
Also neither show in iTunes to sync. Cannot locate anything in preferences in iTunes related or that makes a difference. I give permission but nothing happens after that. I have restarted everything and uninstalled iTunes but no help. Reset iPhone and lost all my settings and wifi passwords, that ****** me off. no luck.
I have plugged into a laptop running 8 and latest iTunes with no issues to test cables......worked fine on windows 10 until last iTunes update???
any help appreciated.....
thanks -mike
iPhone 6 Plus, Windows 10
Posted on Oct 7, 2015 4:14 PM
just spent a long time with tech support -glad I had apple care....... its a windows issue. I will try to give steps as I remember.....with your phone plugged in.
open device manager, find portable devices, click on small arrow to open it up. u should then see iPhone. right click and select update driver software. Click browse and find C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers select that option then next and it should load up driver.
Posted on Oct 8, 2015 4:38 PM