HT203516: Get help creating an iCloud backup
Learn about Get help creating an iCloud backup
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Helpful answers
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Oct 1, 2016 12:39 PM in response to aattaboyby zinacef,What about rebooting the iPhone and trying again -- Restart your iPhone, iPad, or iPod touch - Apple Support?
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Oct 1, 2016 1:11 PM in response to zinacefby aattaboy,I have restarted the phone a bunch of times, and even deleted the app, and then reinstalled
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Oct 1, 2016 2:52 PM in response to aattaboyby zinacef,You checked with their support page -- https://www.whatsapp.com/faq/?
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Oct 1, 2016 6:59 PM in response to zinacefby aattaboy,Yea, this is a separate issue. It downloads everything, but then gets stuck at the finishing step, with 1% remaining.
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Oct 1, 2016 7:06 PM in response to aattaboyby zinacef,I'm not sure why it does that or what else to suggest except maybe considering reaching out to either Apple or to WhatsApp support.
I can tell you, you're not alone as I have seen others complain of this very same issue, on these forums.
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Oct 2, 2016 12:20 PM in response to zinacefby danimuc,Got the same problem. Unfortunately the What's App Support is not known for being very communicative.
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Oct 4, 2016 3:41 AM in response to aattaboyby samianatalie,★HelpfulI have the exact same issue, mine has been stuck on 99% restore since last Monday... I really don't know what else to do as no one seems to know an answer to this question. I have asked Whatsapp but their communication is all via email and I am waiting on a response...
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Oct 4, 2016 3:52 AM in response to aattaboyby Takara86,if someone finds a solution please let me know.
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Oct 7, 2016 8:25 AM in response to aattaboyby celestial88,help. i have exactly the same problem and I have alot of work stuff on my whatsapp i need to retrieve my icloud backup.
what's the use of having a backup when it doesnt work?
Apple or whatsapp could you please do something? -
Oct 8, 2016 8:03 AM in response to aattaboyby aleggs,Had the same problem. We made many tries with restoring from the iCloud (always stuck at 99%) and from the backup on the Mac.
After many tries we have the problem solved now.
Both iPhones had the same name.
I renamed both of them (iPhone settings/General/About/Name).
Deleted the WhatsApp App on the new iPhone.
Then made a backup of the old iPhone to a Mac (and to iCloud) with iTunes.
On the new iPhone: backup restored from the Mac with iTunes.
I don't know which step was essential. But with this sequence it worked out fine with our iPhone SE / iOS 10.
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Oct 10, 2016 4:01 PM in response to aleggsby MizNore,In my case, I can't do that cause my old phone (5C) doesn't work anymore, had to get a new one (iPhone 5) asap, all of my pics and videos are there, I had to do a factory reset and install iOS 10 to get this far and be stuck at Finishing up 99%. Any other options?
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Oct 12, 2016 7:10 AM in response to ridermontybarunby Ackan,I want to help you guys with my experience. I had the same problem too with my Iphone 4, IOS 7.1.2. Here is how it worked for me: Almost a whole day I was trying to restore my Whatsapp data by restoring directly from an Iphone's Icloud and Whatsapp was only just stuck at "99% finishing up". I searched the internet, forums and so on, didn't find any answer. I decided to do it via Itunes on my PC. I plugged the phone to the computer with it's USB cable and did the restore with Itunes. After that with much hope i entered the Whatsapp and began restoring chats and media again. The loading seemed just like before with a few minutes waiting on "99% finishing up", I had thoughts: "Oh please don't do it again", and after a few minutes all the chats appeared on the screen and all the media including pictures and videos started to download to my phone successfully. This method worked for me and i am happy to share it with you guys hopefully that it will work for you too.
Peace
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Oct 12, 2016 8:06 AM in response to Ackanby ridermontybarun,BBut I don't have iTunes backup, I have onl iCloud backup.can I restore it from someone else's pic after signing in to my Apple ID