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aattaboy

Q: My whatsapp restore stuck on Finishing Up... (99%)

My whatsapp restore has been saying Finishing Up... (99%) for hours, I have tried different devices and get the same thing. It's 131 MB, how can I fix this?

iPhone 6s, iOS 10.0.2

Posted on Oct 1, 2016 11:53 AM

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Q: My whatsapp restore stuck on Finishing Up... (99%)

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  • by zinacef,

    zinacef zinacef Oct 1, 2016 12:39 PM in response to aattaboy
    Level 5 (5,299 points)
    Applications
    Oct 1, 2016 12:39 PM in response to aattaboy

    What about rebooting the iPhone and trying again -- Restart your iPhone, iPad, or iPod touch - Apple Support?

  • by aattaboy,

    aattaboy aattaboy Oct 1, 2016 1:11 PM in response to zinacef
    Level 1 (9 points)
    iCloud
    Oct 1, 2016 1:11 PM in response to zinacef

    I have restarted the phone a bunch of times, and even deleted the app, and then reinstalled

  • by zinacef,

    zinacef zinacef Oct 1, 2016 2:52 PM in response to aattaboy
    Level 5 (5,299 points)
    Applications
    Oct 1, 2016 2:52 PM in response to aattaboy

    You checked with their support page -- https://www.whatsapp.com/faq/?

  • by aattaboy,

    aattaboy aattaboy Oct 1, 2016 6:59 PM in response to zinacef
    Level 1 (9 points)
    iCloud
    Oct 1, 2016 6:59 PM in response to zinacef

    Yea, this is a separate issue. It downloads everything, but then gets stuck at the finishing step, with 1% remaining.

  • by zinacef,

    zinacef zinacef Oct 1, 2016 7:06 PM in response to aattaboy
    Level 5 (5,299 points)
    Applications
    Oct 1, 2016 7:06 PM in response to aattaboy

    I'm not sure why it does that or what else to suggest except maybe considering reaching out to either Apple or to WhatsApp support. 

     

    I can tell you, you're not alone as I have seen others complain of this very same issue, on these forums. 

  • by danimuc,

    danimuc danimuc Oct 2, 2016 12:20 PM in response to zinacef
    Level 1 (9 points)
    iCloud
    Oct 2, 2016 12:20 PM in response to zinacef

    Got the same problem. Unfortunately the What's App Support is not known for being very communicative.

  • by samianatalie,Helpful

    samianatalie samianatalie Oct 4, 2016 3:41 AM in response to aattaboy
    Level 1 (13 points)
    iCloud
    Oct 4, 2016 3:41 AM in response to aattaboy

    I have the exact same issue, mine has been stuck on 99% restore since last Monday... I really don't know what else to do as no one seems to know an answer to this question. I have asked Whatsapp but their communication is all via email and I am waiting on a response...

  • by Takara86,

    Takara86 Takara86 Oct 4, 2016 3:52 AM in response to aattaboy
    Level 1 (4 points)
    Oct 4, 2016 3:52 AM in response to aattaboy

    if someone finds a solution please let me know.

  • by celestial88,

    celestial88 celestial88 Oct 7, 2016 8:25 AM in response to aattaboy
    Level 1 (4 points)
    Oct 7, 2016 8:25 AM in response to aattaboy

    help. i have exactly the same problem and I have alot of work stuff on my whatsapp i need to retrieve my icloud backup.
    what's the use of having a backup when it doesnt work?
    Apple or whatsapp could you please do something?

  • by aleggs,

    aleggs aleggs Oct 8, 2016 8:03 AM in response to aattaboy
    Level 1 (4 points)
    iCloud
    Oct 8, 2016 8:03 AM in response to aattaboy

    Had the same problem. We made many tries with restoring from the iCloud (always stuck at 99%) and from the backup on the Mac.

    After many tries we have the problem solved now.

    Both iPhones had the same name.

    I renamed both of them (iPhone settings/General/About/Name).

    Deleted the WhatsApp App on the new iPhone.

    Then made a backup of the old iPhone to a Mac (and to iCloud) with iTunes.

    On the new iPhone: backup restored from the Mac with iTunes.


    I don't know which step was essential. But with this sequence it worked out fine with our iPhone SE / iOS 10.





  • by MizNore,

    MizNore MizNore Oct 10, 2016 4:01 PM in response to aleggs
    Level 1 (4 points)
    iCloud
    Oct 10, 2016 4:01 PM in response to aleggs

    In my case, I can't do that cause my old phone (5C) doesn't work anymore, had to get a new one (iPhone 5) asap, all of my pics and videos are there, I had to do a factory reset and install iOS 10 to get this far and be stuck at Finishing up 99%. Any other options?

  • by ridermontybarun,

    ridermontybarun ridermontybarun Oct 12, 2016 5:09 AM in response to zinacef
    Level 1 (8 points)
    iCloud
    Oct 12, 2016 5:09 AM in response to zinacef

    IMG_0004.PNGI

  • by Ackan,

    Ackan Ackan Oct 12, 2016 7:10 AM in response to ridermontybarun
    Level 1 (4 points)
    Oct 12, 2016 7:10 AM in response to ridermontybarun

    I want to help you guys with my experience. I had the same problem too with my Iphone 4, IOS 7.1.2. Here is how it worked for me: Almost a whole day I was trying to restore my Whatsapp data by restoring directly from an Iphone's Icloud and Whatsapp was only just stuck at "99% finishing up". I searched the internet, forums and so on, didn't find any answer. I decided to do it via Itunes on my PC. I plugged the phone to the computer with it's USB cable and did the restore with Itunes. After that with much hope i entered the Whatsapp and began restoring chats and media again. The loading seemed just like before with a few minutes waiting on "99% finishing up", I had thoughts: "Oh please don't do it again", and after a few minutes all the chats appeared on the screen and all the media including pictures and videos started to download to my phone successfully. This method worked for me and i am happy to share it with you guys hopefully that it will work for you too.

     

    Peace

  • by ridermontybarun,

    ridermontybarun ridermontybarun Oct 12, 2016 8:06 AM in response to Ackan
    Level 1 (8 points)
    iCloud
    Oct 12, 2016 8:06 AM in response to Ackan

    BBut I don't have iTunes backup, I have onl iCloud backup.can I restore it from someone else's pic after signing in to my Apple ID

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