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Helpful answers
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Oct 2, 2016 12:36 PM in response to patcar77by Carolyn Samit,★HelpfulRestart your iPad then try again.
- Press and hold the Sleep/Wake button until the red slider appears.
- Drag the slider to turn your device completely off.
- After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
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Oct 2, 2016 12:38 PM in response to Carolyn Samitby patcar77,Thank you, this solved my problem.
Eleanor