ricochet77500

Q: Keyboard and Apple TV 4

My Apple TV 4 doesn't recognize my apple keyboard since it has been updated version tvOS 10.

This worked before in the last version. What can I do to fixe this ?

Thanks

Apple TV

Posted on Oct 2, 2016 6:55 AM

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Q: Keyboard and Apple TV 4

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  • Helpful answers

  • by Rysz,

    Rysz Rysz Oct 2, 2016 8:44 AM in response to ricochet77500
    Level 7 (20,988 points)
    iPad
    Oct 2, 2016 8:44 AM in response to ricochet77500

    Go to Settings > Bluetooth and unpair, then pair afresh the keyboard. Also restart your TV via Settings or by disconnecting the power cord for about 30 seconds.

     

    If you have other  iDevices, you can also download the Remote app and use the keyboard on those devices.

  • by ricochet77500,

    ricochet77500 ricochet77500 Oct 2, 2016 2:52 PM in response to Rysz
    Level 1 (4 points)
    Apple TV
    Oct 2, 2016 2:52 PM in response to Rysz

    Thank you Rysz, but all of your advises were done before. Problem is that Keyboard can't be Unpair as it is not on the list of known devices. The wheel for search always turn, thens and Keyboard appears as possible bluetooth device but after a short time a message appears : Can't be connected please verify if the keyboard is ON...??? I think to reinitialize AppleTV with iTune to restart from fresh then reload all apps and see if this will be the solution.

  • by Rysz,Helpful

    Rysz Rysz Oct 3, 2016 11:37 AM in response to ricochet77500
    Level 7 (20,988 points)
    iPad
    Oct 3, 2016 11:37 AM in response to ricochet77500

    Don't jump to that solution just yet, unless you don't mind re-entring all your settings and getting a USB-C to USB cable.

     

    I would suggest to check the keyboard by pairing it with another device first. Just to make sure it's not the keyboard that is the issue. Also check if TV is able to pair with other BT devices.

     

    If it checks OK, then go gradually thru the ever more involved options in Settings > General > Restore. Restoring via iTunes should be the last one on your list.

  • by ricochet77500,Solvedanswer

    ricochet77500 ricochet77500 Oct 7, 2016 1:43 PM in response to Rysz
    Level 1 (4 points)
    Apple TV
    Oct 7, 2016 1:43 PM in response to Rysz

    Hello,

    I followed your recommandations and tried to connect my keyboard with my MacBook to see if the issue doesn't come from it. This was done with success and I take the opportunity to rename it (I have two wireless keyboards that I use at home and the name is same on both)

    Then I tried again on AppleTV and see the new name on AppleTV searching. After a little time the PIN number appears then I was able to "pairing" the keyboard with AppleTV. So now it is working fine . Seems that AppleTV keept other name and doesn't accept to pair this one again...

    Thanks