Auntmurr

Q: My HP 5514 Printer no longer scans after upgrading to Sierra. Any suggestions?

My scanner will scan but not save since I upgraded to Sierra. I use a Photosmart 5514 from HP. Any suggestions? Thanks!

iMac (21.5-inch Mid 2011), System 10.12 Sierra

Posted on Oct 2, 2016 11:31 AM

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Q: My HP 5514 Printer no longer scans after upgrading to Sierra. Any suggestions?

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  • by trevoz,

    trevoz trevoz Oct 2, 2016 4:51 PM in response to Auntmurr
    Level 4 (1,409 points)
    Mac OS X
    Oct 2, 2016 4:51 PM in response to Auntmurr

    I spoke to HP support who are aware of the problem and say that Apple is also aware of the problem. In the meantime they suggested going to Preferences > Printers & Scanners, then select Open scanner and you can scan from there. Worked for me.

  • by LasseMartinell,

    LasseMartinell LasseMartinell Oct 14, 2016 2:25 AM in response to Auntmurr
    Level 1 (29 points)
    Mac OS X
    Oct 14, 2016 2:25 AM in response to Auntmurr

    Try this

    Open your browser

    Type in the IP no to your printer/scanner like 192.168.1.111

    If the the prince have an web interface you could scan from this.

    Look for SOFTWARE

    Scan