Millie Savard

Q: little sound problem with apple tv

Once in a while ever since the latest update, the apple tv's sound goes on and off like a pop, the screen "flashes"or "jump" a little, and I lose the sound for a second, whether I'm playing music or a video on youtube or streaming something from my iPhone. and that happens 2-4 times every hour.

 

I have the latest apple tv and software is up to date.

 

It's connected to a Samsung tv by hdmi, and to a soundbar with an optical wire which worked perfectly fine when I play  my dvr or my blueRay player.

 

thanks

Posted on Oct 2, 2016 5:59 PM

Close

Q: little sound problem with apple tv

  • All replies
  • Helpful answers

  • by Rysz,

    Rysz Rysz Oct 2, 2016 7:26 PM in response to Millie Savard
    Level 7 (20,988 points)
    iPad
    Oct 2, 2016 7:26 PM in response to Millie Savard

    Plug and unplug all your cables, just so you rule out poor connection contacts.

     

    After that perform a Restart from Settings or by disconnecting the power cord for about 30 seconds. You can also perform a Reset from Settings.