HT201270: Update your carrier settings on your iPhone or iPad

Learn about Update your carrier settings on your iPhone or iPad
facucestona

Q: Update Carrier settings once and again

Since I have updated to iOS 10 ans macOS Sierra everytime that I plug my iphone to my imac the Update you carrier settings dialog box appears. I click on Update Settings button and the Successful Update confirmation is shown, but if I unplug and replug iphone same message appears asking to update again.

iMac, macOS Sierra (10.12), iphone 6S with iOS 10.0.2

Posted on Oct 1, 2016 12:10 PM

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Q: Update Carrier settings once and again

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  • Helpful answers

  • by norm123,

    norm123 norm123 Oct 2, 2016 3:12 PM in response to facucestona
    Community Specialists
    Oct 2, 2016 3:12 PM in response to facucestona
    Hello, facucestona!

    Welcome to the Apple Support Communities!  It seems you're getting prompted to update the carrier settings on your iPhone by iTunes every time you connect it to your iMac.  I wouldn't want to deal with repeated requests to update, either!  I am happy to help.

    Have you tried updating your carrier settings from the iPhone itself, rather than through iTunes?  You'll find that option by going to Settings > General > About on your iPhone.  If an update is available, you will be prompted to download it.  See this article for more information about carrier updates:  Update your carrier settings on your iPhone or iPad


    Take care!
  • by facucestona,

    facucestona facucestona Oct 2, 2016 6:03 PM in response to norm123
    Level 1 (5 points)
    iPhone
    Oct 2, 2016 6:03 PM in response to norm123

    Hello norm123

    I have checked that, but under Settings / General / About the Carrier info shows Carrier 25.0, and is not offering any update at all.

    Nobody else reported this issue?

     

    Regards

  • by Starr.C,

    Starr.C Starr.C Oct 3, 2016 7:36 AM in response to facucestona
    Community Specialists
    Oct 3, 2016 7:36 AM in response to facucestona
    Thanks for getting back to us about this, facucestona!

    Next, try booting your Mac computer into safe mode to see if you're still getting that message when you launch iTunes and connect your iphone:  macOS Sierra: Start up in safe mode

    After trying it in safe mode, restart it normally and check again if the carrier update prompt pops up when you connect your iPhone.  Let us know what happens!


    Have a good week!
  • by facucestona,

    facucestona facucestona Oct 3, 2016 8:32 AM in response to Starr.C
    Level 1 (5 points)
    iPhone
    Oct 3, 2016 8:32 AM in response to Starr.C

    Hello Starr.C

    I've started up my iMac in Safe Mode, open iTunes, plug iPhone, thus Update Carrier settings appears, updated successfully as usual, close iTunes and Reboot in Normal mode.

    When I've plugged again the iPhone in normal mode, same behaviour, Update Carrier settings appears again.

    I've also tested in my MacBook Air (macOS Sierra) with same results.

    It seems that is not related with the computer itself.

    Carrier version remain at 25.0 in my iPhone.

    Regards

  • by chris_g1,

    chris_g1 chris_g1 Oct 3, 2016 9:06 AM in response to facucestona
    Community Specialists
    Oct 3, 2016 9:06 AM in response to facucestona
    Hello again, facucestona!


    That was a great idea using another computer to check this issue.  We agree with you that it doesn't seem to be related to the Macs, but to the phone itself.  Next, please make sure you have a current backup of your personal data on your phone.  This article will help you do that:

    How to back up your iPhone, iPad, and iPod touch

    After you have a good backup, then let's reinstall iOS 10 on your iPhone.  Click here for those instructions; NOTE:  Make sure you click "update" in step 4:

    If you can‘t update or restore your iPhone, iPad, or iPod touch

    After the update is complete, disconnect the phone from the charging cable, then reconnect it and see if iTunes prompts you again for the carrier settings update.


    Let us know how it goes!
  • by facucestona,

    facucestona facucestona Oct 3, 2016 12:58 PM in response to chris_g1
    Level 1 (5 points)
    iPhone
    Oct 3, 2016 12:58 PM in response to chris_g1

    Hello chris_g1

    Thank you for last advice but I'm not in the mood to play with my phone, backing it up and reinstalling iOS.

    I prefer to wait a couple of weeks to see if somebody reports same issue and how it is solved; or if a "real" Carrier setting is published and updated on my iphone solving the problem.

     

    Regards

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 3, 2016 1:06 PM in response to facucestona
    Level 9 (59,427 points)
    iPhone
    Oct 3, 2016 1:06 PM in response to facucestona

    You do not indicate who your carrier is, and if you contacted the carrier to see if there have been multiple carrier updates. The updates are from the carrier and provided in iTunes through Apple. The updates themselves actually come from the carrier. Check with them to see what version of carrier you should have from them on your device. That may help explain the issue. Is this the only problem you have encountered when using your device with iOS 10 and iTunes? What version number of iTunes are you using with your Mac?

  • by facucestona,

    facucestona facucestona Oct 3, 2016 2:58 PM in response to ChrisJ4203
    Level 1 (5 points)
    iPhone
    Oct 3, 2016 2:58 PM in response to ChrisJ4203

    Hello ChrisJ4203

    I will try to contact my carrier to see if they have updated settings or if someone has reported same issue.

    Yes, by now is the only strange thing I see since update to latest versions.

    iTunes is 12.5.1.21 latest offered through App Store

     

    Regards

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 3, 2016 4:37 PM in response to facucestona
    Level 9 (59,427 points)
    iPhone
    Oct 3, 2016 4:37 PM in response to facucestona

    Thanks for the information. I know that carriers will generally provide carrier updates with a major number upgrade of iOS, so it is not unusual to get one. The unusual part for you is the fact that it is indicating an update every time you connect to the Mac. I'm not a Mac user, so I cannot comment on that part of it, but my reply here will bring this back up to the top of the queue, and could get some different attention.

  • by Broweyed Leo,

    Broweyed Leo Broweyed Leo Oct 5, 2016 8:20 AM in response to facucestona
    Level 1 (17 points)
    iPad
    Oct 5, 2016 8:20 AM in response to facucestona

    I have the same issue with Updating Carrier Settings after iOS 10 update.....

     

    Config: iPhone 5s, iOS 10.0.2, iTunes 12.5.1.21; Carrier:SimpleMobile 25.0

     

    Tried multiple options:

    1. OTA - Phone keep tries to update carrier settings every time when I go to Settings>General>About;

    Carrier settings DO-NOT update;

    No error received.

    Tried this with Cell data and WiFi - together and separately!

     

    2. ITunes: ITunes updates carrier settings everytime when I click Check for updates. When I click OK, I get iTunes error 1630.

     

    3. Tried the Reinstal of iOS 10.0.2 - OTA and iTunes - the problem persists!!

     

    Any idea what to do next????.....