kitssfromsydney

Q: Updated software 2 days ago. It stuffed the speed to a point I had to borrow someone's HP to finish a task. Very disappointed

I Updated my software for macbook pro 2 days ago, one of which was for its enhanced security etc.

 

After the update my macbook hangs every minute and the speed it exceptionally slow to a point that I sit for 5-10minutes waiting for finder to open up or safari to open up. this update stuffed my macbook's speed. It now does not work at all. Display and eveything else is fine.

 

I have an important assignment due this Friday, luckily someone lent me their HP to finish my task.

 

very sad and disappointed with this, Apple.

please advise of a solution.

 

thanks,

kitss

Posted on Sep 20, 2016 6:07 AM

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Q: Updated software 2 days ago. It stuffed the speed to a point I had to borrow someone's HP to finish a task. Very disappointed

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  • Helpful answers

  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE Oct 2, 2016 6:08 PM in response to kitssfromsydney
    Level 9 (52,666 points)
    Mac OS X
    Oct 2, 2016 6:08 PM in response to kitssfromsydney

    Download and post an Etrecheck report:

     

    http://www.etresoft.com/etrecheck

     

    Ciao.

  • by kitssfromsydney,

    kitssfromsydney kitssfromsydney Oct 2, 2016 6:07 PM in response to OGELTHORPE
    Level 1 (8 points)
    Notebooks
    Oct 2, 2016 6:07 PM in response to OGELTHORPE

    Thank you for your reply Ogelthorpe.

    Please see the report as follows.

    I deleted all files from the mac and updated to OS Sierra but the system is still very slow.

    Let me know if you can suggest anything further.


    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-03 11:21:55

    Download EtreCheck from https://etrecheck.com

    Runtime 14:52

    Performance: Poor

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: Computer is too slow

     

    Hardware Information:

       MacBook Pro (13-inch, Late 2011)

       [Technical Specifications] - [User Guide] - [Warranty & Service]

       MacBook Pro - model: MacBookPro8,1

       1 2.4 GHz Intel Core i5 CPU: 2-core

       4 GB RAM Upgradeable - [Instructions]

           BANK 0/DIMM0

               2 GB DDR3 1333 MHz ok

           BANK 1/DIMM0

               2 GB DDR3 1333 MHz ok

       Bluetooth: Old - Handoff/Airdrop2 not supported

       Wireless: en1: 802.11 a/b/g/n

       Battery: Health = Normal - Cycle count = 1038

     

    Video Information:

       Intel HD Graphics 3000

           Color LCD 1280 x 800

     

    System Software:

       macOS Sierra 10.12 (16A323) - Time since boot: less than an hour

     

    Disk Information:

       ST9500325ASG disk0 : (500.11 GB) (Rotational)

           EFI (disk0s1) <not mounted> : 210 MB

           Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

           Macintosh HD (disk1) / [Startup]: 498.88 GB (369.44 GB free)

               Encrypted AES-XTS Unlocked

               Core Storage: disk0s2 499.25 GB Online

     

       MATSHITADVD-R  UJ-8A8  ()

     

    USB Information:

       Apple Inc. FaceTime HD Camera (Built-in)

       Apple Inc. Apple Internal Keyboard / Trackpad

       Apple Inc. BRCM2070 Hub

           Apple Inc. Bluetooth USB Host Controller

       Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information:

       Apple Inc. thunderbolt_bus

     

    Gatekeeper:

       Mac App Store and identified developers

     

    Adware:

       ~/Library/LaunchAgents/Manroling.update.plist

       ~/Library/LaunchAgents/Olivernetko.AppVemoral.plist

       ~/Library/LaunchAgents/Olivernetko.btvlit.plist

       ~/Library/LaunchAgents/Olivernetko.dolnwoad.plist

       ~/Library/LaunchAgents/Olivernetko.uadpte.plist

       ~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist

       ~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist

       ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist

       ~/Library/Safari/Extensions/Olivernetko.safariextz

       9 adware files found. [Remove]

     

    Unknown Files:

       ~/Library/LaunchAgents/com.pcv.hlpramc.plist

           /Library/Application Support/amc/helperamc.app/Contents/MacOS/helperamc

       ~/Library/LaunchAgents/mg.update.plist

           ~/Library/Application Support/mg/MG.app/Contents/MacOS/MG

       2 unknown files found. [Check files]

     

    Startup Items:

       HWNetMgr: Path: /Library/StartupItems/HWNetMgr

       HWPortDetect: Path: /Library/StartupItems/HWPortDetect

       MobileBrServ: Path: /Library/StartupItems/MobileBrServ

       Startup items no longer function in OS X Yosemite or later

     

    System Launch Agents:

       [not loaded]   7 Apple tasks

       [loaded]   175 Apple tasks

       [running]   53 Apple tasks

       [killed]   36 Apple tasks

       36 processes killed due to insufficient RAM

     

    System Launch Daemons:

       [not loaded]   42 Apple tasks

       [loaded]   166 Apple tasks

       [running]   67 Apple tasks

       [killed]   29 Apple tasks

       29 processes killed due to insufficient RAM

     

    Launch Agents:

       [loaded]   com.google.keystone.agent.plist (2016-07-12) [Support]

       [loaded]   org.macosforge.xquartz.startx.plist (2014-08-12) [Support]

     

    Launch Daemons:

       [loaded]   com.adobe.fpsaud.plist (2016-08-30) [Support]

       [loaded]   com.google.keystone.daemon.plist (2016-09-02) [Support]

       [loaded]   com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

       [loaded]   org.macosforge.xquartz.privileged_startx.plist (2014-08-12) [Support]

     

    User Launch Agents:

       [loaded]   Manroling.update.plist (2016-08-16) Adware! [Remove]

           ~/Library/Application Support/Manroling/Manroling.app/Contents/MacOS/AppNOS

       [loaded]   Olivernetko.AppVemoral.plist (2016-08-23) Adware! [Remove]

           ~/Library/Application Support/Olivernetko/Olivernetko.app/Contents/MacOS/AppTS

       [loaded]   Olivernetko.btvlit.plist (2016-08-23) Adware! [Remove]

           ~/Library/Application Support/Olivernetko/Olivernetko.app/Contents/MacOS/AppTS

       [loaded]   Olivernetko.dolnwoad.plist (2016-08-23) Adware! [Remove]

           ~/Library/Application Support/Olivernetko/Olivernetko.app/Contents/MacOS/AppTS

       [loaded]   Olivernetko.uadpte.plist (2016-08-23) Adware! [Remove]

           ~/Library/Application Support/Olivernetko/Olivernetko.app/Contents/MacOS/AppTS

       [loaded]   com.adobe.ARM.[...].plist (2013-12-01) [Support]

       [loaded]   com.bittorrent.uTorrent.plist (2015-07-25)

       [failed]   com.facebook.videochat.[redacted].plist (2014-09-18)

       [failed]   com.jdibackup.JustCloud.autostart.plist (2015-08-02) Adware! [Remove]

           /usr/bin/open

       [loaded]   com.jdibackup.JustCloud.notify.plist (2015-08-02) Adware! [Remove]

           /usr/bin/open

       [running]   com.pcv.hlpramc.plist (2015-07-16) [Support]

       [running]   com.spigot.ApplicationManager.plist (2015-07-25) Adware! [Remove]

           ~/Library/Application Support/Spigot/ApplicationManager

       [loaded]   mg.update.plist (2016-06-30) [Support]

     

    Internet Plug-ins:

       FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-18) [Support]

       QuickTime Plugin: 7.7.3 (2016-09-14)

       AdobePDFViewerNPAPI: 11.0.17 - SDK 10.6 (2016-09-11) [Support]

       AdobePDFViewer: 11.0.17 - SDK 10.6 (2016-09-11) [Support]

       Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-18) [Support]

       o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-17) [Support]

       SharePointBrowserPlugin: 14.1.0 (2011-11-22) [Support]

       PepperFlashPlayer: 22.0.0.209 - SDK 10.6 (2016-07-14) [Support]

       googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-12) [Support]

       JavaAppletPlugin: Java 7 Update 07 (2012-09-23) Check version

     

    Safari Extensions:

       Olivernetko - Olivernetko - http://www.olivernetko.com/faq#olivernetko (2016-04-13) Adware! [Remove]

     

    3rd Party Preference Panes:

       Flash Player (2016-08-30) [Support]

       FUSE for OS X (OSXFUSE) (2014-10-20) [Support]

     

    Time Machine:

       Time Machine not configured!

     

    Top Processes by CPU:

            8%   AppNOS

            8%   AppTS

            7%   WindowServer

            4%   kernel_task

            1%   assistant_service

     

    Top Processes by Memory:

       496 MB   kernel_task

       299 MB   AppNOS

       299 MB   AppTS

       90 MB   mdworker(19)

       45 MB   soagent

     

    Virtual Memory Information:

       18 MB   Free RAM

       3.98 GB   Used RAM (345 MB Cached)

       450 MB   Swap Used

     

    Diagnostics Information:

       Oct 3, 2016, 10:59:59 AM   Self test - passed

       Oct 2, 2016, 11:56:57 PM   ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-10-02-235657_[redac ted].crash

           com.google.GoogleDrive.FinderSyncAPIExtension - /Applications/Google Drive.app/Contents/PlugIns/FinderSyncAPIExtension.appex/Contents/MacOS/FinderSy ncAPIExtension

       Oct 2, 2016, 10:31:37 PM   ~/Library/Logs/DiagnosticReports/AppTS_2016-10-02-223137_[redacted].crash

           /Users/[redacted]/Library/Application Support/Olivernetko/Olivernetko.app/Contents/MacOS/AppTS

       Oct 2, 2016, 03:33:01 PM   ~/Library/Logs/DiagnosticReports/AppTS_2016-10-02-153301_[redacted].crash

       Oct 2, 2016, 12:22:36 PM   ~/Library/Logs/DiagnosticReports/AppTS_2016-10-02-122236_[redacted].crash

       Oct 2, 2016, 01:00:52 AM   /Library/Logs/DiagnosticReports/Finder_2016-10-02-010052_[redacted].hang

           /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

       Oct 2, 2016, 12:45:19 AM   /Library/Logs/DiagnosticReports/System Preferences_2016-10-02-004519_[redacted].hang

           /Applications/System Preferences.app/Contents/MacOS/System Preferences

       Oct 1, 2016, 11:31:12 PM   ~/Library/Logs/DiagnosticReports/AppTS_2016-10-01-233112_[redacted].crash

       Oct 1, 2016, 02:09:47 PM   ~/Library/Logs/DiagnosticReports/AppTS_2016-10-01-140947_[redacted].crash

       Oct 1, 2016, 01:57:14 PM   ~/Library/Logs/DiagnosticReports/AppTS_2016-10-01-135714_[redacted].crash

       Oct 1, 2016, 11:58:19 AM   ~/Library/Logs/DiagnosticReports/AppTS_2016-10-01-115819_[redacted].crash

     

  • by John Galt,

    John Galt John Galt Oct 11, 2016 6:17 PM in response to kitssfromsydney
    Level 9 (50,065 points)
    Mac OS X
    Oct 11, 2016 6:17 PM in response to kitssfromsydney

    Among other problems that Mac is being affected by a variety of adware. To learn how to recognize adware so that you don't install it to begin with, please read How to install adware.

     

    Click the [Remove] links to remove adware.


    Did you try that?

     

    I don't believe that will work unless you back up your Mac using Time Machine though, or at least say that you did. I recommend making no changes to your system unless you create a backup first. That advice applies regardless of your chosen method to fix what's wrong with your Mac. To learn how to use Time Machine please read Use Time Machine to back up or restore your Mac - Apple Support.

  • by OGELTHORPE,Solvedanswer

    OGELTHORPE OGELTHORPE Oct 3, 2016 4:17 AM in response to John Galt
    Level 9 (52,666 points)
    Mac OS X
    Oct 3, 2016 4:17 AM in response to John Galt

    In addition to the adware that you should remove, you also have a torrent application.  Such applications are excellent instruments of importing malware so delete it.

     

    Additional RAM would help.  This MBP will accept up to 16 GB RAM (8 should be sufficient).  The best sources of Mac compatible RAM are OWC and Crucial.

     

    Your HDD is suspect.  Boot into the recovery partition and run Disk Utility>First Aid>Repair.

     

    You have an old and well used battery installed.  Batteries do not last forever so consider replacing it.

     

    Ciao.

  • by dwb,

    dwb dwb Oct 3, 2016 5:14 AM in response to kitssfromsydney
    Level 7 (24,405 points)
    Notebooks
    Oct 3, 2016 5:14 AM in response to kitssfromsydney

    If you updated from El Capitan to Sierra you should have noticed almost no change in speed at all. Please do as Oglethorpe suggests so we can take a look at what you have installed. If you updated from an older version of the OS once again, do as Oglethorpe suggests but note also that you might be running into an issue of having too little RAM, especially if you don't have a retina MBP.