canuckdunn

Q: Finder and Safari Not responding

I just downloaded and installed Mac OS Sierra and now Finder and Safari are not responding.  I force quit Safari and relaunch Finder but no different.  All other apps seem to be operating normally.

iMac (Retina 5K, 27-inch, Late 2015), macOS Sierra (10.12)

Posted on Oct 2, 2016 7:20 PM

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Q: Finder and Safari Not responding

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  • by John Galt,

    John Galt John Galt Oct 2, 2016 7:32 PM in response to canuckdunn
    Level 9 (50,065 points)
    Mac OS X
    Oct 2, 2016 7:32 PM in response to canuckdunn

    Back up your Mac if you have not done so already. To learn how to do that please read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac. The reason for creating a backup is that the symptoms you describe could be indicative of an impending hard disk drive failure, so securing your data is a primary concern.

     

    Then, shut down your Mac and restart it in "Safe Mode". To learn how to do that please read: Try safe mode if your Mac doesn't finish starting up. Compare how your Mac works in Safe Mode to how it has been.

     

    Then, restart normally. If the same problem returns, please read the section If an issue doesn't happen in safe mode for Apple's recommended actions.

     

    Finally, you can temporarily create a new User Account, and log in to that account to determine if the problem also exists when logged in to that Account. To learn how to do that read How to test an issue in another user account on your Mac. When you are finished troubleshooting, you can remove the temporary User Account by following these instructions: macOS Sierra: Delete a user or group. Before removing it, confirm you don't need any of the files you might have created in that Account.

     

    Let me know what you determine.

  • by Kappy,Solvedanswer

    Kappy Kappy Oct 3, 2016 6:17 AM in response to canuckdunn
    Level 10 (271,691 points)
    Desktops
    Oct 3, 2016 6:17 AM in response to canuckdunn

    Fix Sierra Installation

     

    Try each of these in order. Test to see if the computer is working properly:

     

    1. Reset the PRAM
    2. Reset the System Management Controller (SMC)
    3. Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
    4. Repair the disk by booting the from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the the side list.  Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
    5. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
    6. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears, select Disk Utility then click on the Continue button. Erase the startup drive. Upon completion quit Disk Utility. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  • by canuckdunn,

    canuckdunn canuckdunn Oct 2, 2016 7:59 PM in response to John Galt
    Level 1 (11 points)
    Mac OS X
    Oct 2, 2016 7:59 PM in response to John Galt

    I restarted in Safe Mode and everything worked as it should so I restarted normally and the problems are gone - Finder and Safari launch and respond normally.  Prob;lem solved - thank you.