HT201352: Get the latest version of iTunes
Learn about Get the latest version of iTunes
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Helpful answers
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Oct 2, 2016 8:58 PM in response to SCOUT SNIPERby gail from maine,Follow the instructions in the support article below that applies to the type of computer you are using:
iOS: Device not recognized in iTunes for Mac OS X
Device not recognized in iTunes for Windows
Here is another detailed set of instructions from our resident iTunes expert if you are using Windows:
iOS device not showing in iTunes for Windows
Cheers,
GB