Tobit

Q: iPhone 7 enrollment with Server 5.2

Hello,

 

 

My Server 5.2 (same problem with 5.1.7 or 5.2 beta) cannot enroll any iPhone 7/7 Plus:

- Installation of "Trust Profile" (signed & verified) works

- Installation of "Remote Management" profile "failed".

- Displayed message is: "Profile Installation Failed, Profile Failed to Install"

 

I've no problem with others models of iPhone (5 to 6S)/iPad (2 to Pro) under iOS 10.X (or 9.X), moreover the failure is not related to a specific user.

 

 

Any hint or idea about the problem is welcome.

In advance thank you.

 

 

Cheers.

Posted on Sep 21, 2016 8:25 AM

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Q: iPhone 7 enrollment with Server 5.2

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  • by Tobit,Solvedanswer

    Tobit Tobit Oct 3, 2016 1:59 AM in response to Tobit
    Level 1 (29 points)
    Servers Enterprise
    Oct 3, 2016 1:59 AM in response to Tobit

    Hi everyone,

     

    I solved the problem, which was an IMEI number conflict between new iPhone 7 and old iPhone of my users.

    They upgraded devices using iTunes "backup & restore" without "Erase All Content and Settings" on the old iPhone.

     

    e.g. if old user's iPhone is in Profile Manager and you want to register iPhone 7

    0:: [13712] [2016/10/02 08:09:58.240] <192.168.54.163> PDOException: 'SQLSTATE[P0001]: Raise exception: 7 ERROR:  IMEI may not be changed once set ("11 111111 111111 1" => "22 222222 222222 2")

     

    e.g. if iPhone 7 is in Profile Manager and you want to re-register old user's iPhone

    0:: [30630] [2016/10/02 09:40:54.462] <192.168.54.159> PDOException: 'SQLSTATE[P0001]: Raise exception: 7 ERROR:  IMEI may not be changed once set ("22 222222 222222 2" => "11 111111 111111 1")

     

     

    If it happens to you, always do an "Erase All Content and Settings" on the old iDevice.

     

     

    CU.