Q: iPhone 7 enrollment with Server 5.2
Hello,
My Server 5.2 (same problem with 5.1.7 or 5.2 beta) cannot enroll any iPhone 7/7 Plus:
- Installation of "Trust Profile" (signed & verified) works
- Installation of "Remote Management" profile "failed".
- Displayed message is: "Profile Installation Failed, Profile Failed to Install"
I've no problem with others models of iPhone (5 to 6S)/iPad (2 to Pro) under iOS 10.X (or 9.X), moreover the failure is not related to a specific user.
Any hint or idea about the problem is welcome.
In advance thank you.
Cheers.
Posted on Sep 21, 2016 8:25 AM
Hi everyone,
I solved the problem, which was an IMEI number conflict between new iPhone 7 and old iPhone of my users.
They upgraded devices using iTunes "backup & restore" without "Erase All Content and Settings" on the old iPhone.
e.g. if old user's iPhone is in Profile Manager and you want to register iPhone 7
0:: [13712] [2016/10/02 08:09:58.240] <192.168.54.163> PDOException: 'SQLSTATE[P0001]: Raise exception: 7 ERROR: IMEI may not be changed once set ("11 111111 111111 1" => "22 222222 222222 2")
e.g. if iPhone 7 is in Profile Manager and you want to re-register old user's iPhone
0:: [30630] [2016/10/02 09:40:54.462] <192.168.54.159> PDOException: 'SQLSTATE[P0001]: Raise exception: 7 ERROR: IMEI may not be changed once set ("22 222222 222222 2" => "11 111111 111111 1")
If it happens to you, always do an "Erase All Content and Settings" on the old iDevice.
CU.
Posted on Oct 3, 2016 1:59 AM