Chrisharceg

Q: Apple watch 2 won't add my debit card from the phone

I recently bought an apple watch series 2  and love it so far. Only issue I'm having is I can't get my debit and credit card to load to the wallet app on the watch. In the actual watch app on the phone it gives me the option to load them to the watch but when you click the verify button it just sits there trying but doesn't do anything. Is anyone else having this issue and is there a fix for it? Thank you

Apple Watch Series 2, iOS 10.0.1

Posted on Oct 2, 2016 5:45 PM

Close

Q: Apple watch 2 won't add my debit card from the phone

  • All replies
  • Helpful answers

  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 3, 2016 12:30 AM in response to Chrisharceg
    Level 8 (37,908 points)
    Apple Watch
    Oct 3, 2016 12:30 AM in response to Chrisharceg

    Hi

     

    For assistance with verifying your cards for Apple Pay, contact your card issuer.

     

    I suggest that you call and ask to speak with their Apple Pay team, who may instead be able to complete the process with you over the phone.

  • by Chrisharceg,

    Chrisharceg Chrisharceg Oct 3, 2016 3:41 AM in response to Jonathan UK
    Level 1 (6 points)
    Apple Watch
    Oct 3, 2016 3:41 AM in response to Jonathan UK

    it isn't a problem with my card issuer as my cards are successfully on my iPhone. They just won't add to my watch through the apple watch app.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 3, 2016 6:25 AM in response to Chrisharceg
    Level 8 (37,908 points)
    Apple Watch
    Oct 3, 2016 6:25 AM in response to Chrisharceg

    It may help to close the Watch app and restart both your iPhone and Apple Watch:

     

     

    If the issue persists, I suggest that you contact your card issuer for assistance.

     

    The card issuer approves every instance of a card being added to a device, including deciding whether or not verification is required.

     

    It can be normal for an issuer to require this even when the same card has already been added to another device. (The process is not about checking the card details; it instead focuses on confirming to the issuer that the request to add your card to another device did come from you).

  • by Beeman68,

    Beeman68 Beeman68 Oct 3, 2016 9:52 AM in response to Chrisharceg
    Level 1 (8 points)
    Apple Pay
    Oct 3, 2016 9:52 AM in response to Chrisharceg

    I have exactly the same problem too, click add and the icon just spins but won't add the card.  I have tried it on two different cards but it does the same for both.  After reading a few other similar questions I am guessing it's a bug but is it iOS or watch OS with the bug?

  • by Chrisharceg,

    Chrisharceg Chrisharceg Oct 3, 2016 10:08 AM in response to Beeman68
    Level 1 (6 points)
    Apple Watch
    Oct 3, 2016 10:08 AM in response to Beeman68

    Ok good. I thought I was doing something wrong. Hopefully they get this fixed pretty quick.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 3, 2016 10:11 AM in response to Chrisharceg
    Level 8 (37,908 points)
    Apple Watch
    Oct 3, 2016 10:11 AM in response to Chrisharceg

    Under iOS 10.0.2 and watchOS 3, I have tested adding cards to Apple Pay on Apple Watch and have not experienced any issues.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 3, 2016 10:12 AM in response to Chrisharceg
    Level 8 (37,908 points)
    Apple Watch
    Oct 3, 2016 10:12 AM in response to Chrisharceg

    You may wish to consider contacting Apple Support for assistance, taking advantage of your initial 90 days of complimentary technical support:

     

  • by venuste,Apple recommended

    venuste venuste Oct 3, 2016 10:41 PM in response to Chrisharceg
    Level 1 (11 points)
    Oct 3, 2016 10:41 PM in response to Chrisharceg

    I also had similar issue and resolved by the following steps:

    1. Sign out and sign in iCloud. Some folks found the issue can be resolved by this method.

     

    The above method did not work for me, so I did the following:

     

    1. Delete all credit/debit cards currently in the Wallet in the iPhone. Mine is iPhone 6.

    2. Reset your Apple Watch 2 to factory setting. (It is much easier than resetting an iPhone lol)

    3. Repair your Apple Watch 2 with your iPhone again. Choose "Reset" instead of "Restore from backup".

    4. Now open your "Watch" app on the iPhone, and start adding new credit/debet card to it. It should pop up a dialog asking if you want to add this to your watch. Viola!

     

    Good luck!

  • by pparent2,

    pparent2 pparent2 Oct 11, 2016 2:44 PM in response to Chrisharceg
    Level 1 (4 points)
    Oct 11, 2016 2:44 PM in response to Chrisharceg

    I went Apple watch app on phone > General > Language & Region > System Language and Region Format were set correctly, but I changed them to something else and then set them back to the correct System Language and Region Format. Then when I went back to add the card from my phone it was successful