HMILLER75

Q: macOS Sierra reminder notifications shows 1 but none there

I'm running the latest official release of macOS Sierra v10.12

 

Everytime I turn my MacBook on, I am seeing that there is 1 reminder on my reminders app. Open it and nothing there. I have followed Apple's steps on turning reminders off in iCloud and turning them back on, and restarting as well as restarting before turning Reminders back on, to no other outcome.

 

Has anyone else found a fix for this, that maybe having the same issue?

 

Here is a screenshot

https://drive.google.com/file/d/0ByXVe-9jcsAteFlLTHNRM3dRVFk/view?usp=sharing

MacBook Pro with Retina display, iOS 10

Posted on Sep 26, 2016 5:13 AM

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Q: macOS Sierra reminder notifications shows 1 but none there

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  • Helpful answers

  • by SnickZ.,

    SnickZ. SnickZ. Sep 27, 2016 11:32 AM in response to HMILLER75
    Community Specialists
    Sep 27, 2016 11:32 AM in response to HMILLER75

    Hi there, HMILLER75. Thanks for using Apple Support Communities!

    It looks as if you're getting a Reminder that doesn't actually exist on your MacBook Pro that was upgraded to macOS Sierra. You've completed a great troubleshooting step but since it hasn't helped I have some additional steps for you.

    With the Reminders app open on your Mac, close it using the Menu option (Reminders > Quit Reminders) then hold down the left shift key while reopening Reminders to clear out the cache.​

    Try safe mode if your Mac doesn‘t finish starting up -- Not only is safe mode recommended when your Mac isn't starting up, it also clears out system caches and makes certain your Mac is starting up correctly.

     

    These steps should clear out the Reminders that don't actually reside on your Mac. Have a great day!

  • by HMILLER75,

    HMILLER75 HMILLER75 Sep 27, 2016 11:55 AM in response to SnickZ.
    Level 1 (13 points)
    Mac OS X
    Sep 27, 2016 11:55 AM in response to SnickZ.

    Thank you so much for your reply, unfortunately... it did not work

  • by irina_w,Helpful

    irina_w irina_w Sep 27, 2016 3:51 PM in response to HMILLER75
    Community Specialists
    Sep 27, 2016 3:51 PM in response to HMILLER75

    Thank you for trying those steps though, HMILLER75. Since your Reminders should disappear once you've cleared them, I'll help you figure out if this is just an issue with your user account or if this is system-wide on your Mac.​​

    How to test an issue in another user account on your Mac -- Follow the directions in this article to verify where the issue is located.

     

    Take care and thanks again!

  • by HMILLER75,

    HMILLER75 HMILLER75 Sep 27, 2016 3:52 PM in response to irina_w
    Level 1 (13 points)
    Mac OS X
    Sep 27, 2016 3:52 PM in response to irina_w

    Appear to be my iCloud account that is having the issue... no reminders on the other user account.

     

    Any idea on how I can repair this issue?

  • by HMILLER75,Solvedanswer

    HMILLER75 HMILLER75 Sep 27, 2016 4:44 PM in response to HMILLER75
    Level 1 (13 points)
    Mac OS X
    Sep 27, 2016 4:44 PM in response to HMILLER75

    I seemed to have fixed it.

     

    I went to icloud.com and signed into my account and restored the calendar and reminders and the notification has since disappeared. It still has me puzzled a bit, as I've never used the Reminders App before.

     

    Thank you all for all the help.

  • by rfasolato,

    rfasolato rfasolato Oct 3, 2016 9:06 AM in response to irina_w
    Level 1 (13 points)
    Notebooks
    Oct 3, 2016 9:06 AM in response to irina_w

    Hi,

    I've also upgraded my Early 2015 MBP 13" Retina to macOS Sierra 10.12 since the release date and since then my Reminders notification badge icon shows "1" even though I've no reminders outdated. On my iPhone 6, iPad Pro 9,7" (both with iOS 10.0.2) and iCloud no badge are shown. How can I resolve this issue?

    I've tried:

    • disabling the badge option in settings and resetting the MBP;
    • typing in Terminal the command "killall -KILL Dock"  both with "sudo" and without it;
    • logging out and logging in again to my iCloud account;
    • created a new user account with my credentials and logged in to iCloud;
    • went into Safe Mode to try clearing the cache

    no results at all, still "1" icon badge is shown.

    Any other suggestion please?

  • by HMILLER75,

    HMILLER75 HMILLER75 Oct 3, 2016 9:27 AM in response to rfasolato
    Level 1 (13 points)
    Mac OS X
    Oct 3, 2016 9:27 AM in response to rfasolato

    Have you tried what I did?

    Logging into icloud.com and restoring the Calendar and Reminders from a later date.

     

    That is how I was able to clear my notification on my Macbook.

  • by rfasolato,

    rfasolato rfasolato Oct 3, 2016 10:30 AM in response to HMILLER75
    Level 1 (13 points)
    Notebooks
    Oct 3, 2016 10:30 AM in response to HMILLER75

    Thanks for the reply.

    The later date I have is September 24th (and then one backup for each day at 06 since this morning) and I did the macOS update on 21st. How much back did you go?

    Have you lost any calendar appointment you had? What about subscribed calendar? Do I lose them?
    Sorry for so many question.

  • by rfasolato,

    rfasolato rfasolato Oct 3, 2016 10:49 AM in response to rfasolato
    Level 1 (13 points)
    Notebooks
    Oct 3, 2016 10:49 AM in response to rfasolato

    I tried what you suggested, restoring to a previous backup of 2 days ago. And WORKED. I only have to re-share my Family calendar and reminders list. All my appointments are still there even the calendars I subscribed to.

    Thanks again for your help!!!

  • by HMILLER75,

    HMILLER75 HMILLER75 Oct 3, 2016 12:19 PM in response to rfasolato
    Level 1 (13 points)
    Mac OS X
    Oct 3, 2016 12:19 PM in response to rfasolato

    So glad it worked for you as well.

     

    It did effect my calendar subscriptions, which was a pain but I was happier with the fact that the notification icon was gone.

  • by rfasolato,

    rfasolato rfasolato Oct 3, 2016 10:14 PM in response to HMILLER75
    Level 1 (13 points)
    Notebooks
    Oct 3, 2016 10:14 PM in response to HMILLER75

    In which way your calendar subscriptions were effected? Just to know what to monitor on mine as I just checked if they were still there.

  • by HMILLER75,

    HMILLER75 HMILLER75 Oct 4, 2016 5:27 AM in response to rfasolato
    Level 1 (13 points)
    Mac OS X
    Oct 4, 2016 5:27 AM in response to rfasolato

    I had my child's school calendar subscription and when I restored, it was removed. (It had been added back in Early August and the Restore date I went back to was in Mid September), unsure why it hadn't been restored as well. Was easy to place back, though.