Q: how can i move icons on IOS 10 on my iPhone 6s
I can not move my icons on the new ios10 iPhone 6s..I hold it down but it does not shake to let me move them >>Any ideas ?????
Posted on Sep 15, 2016 6:53 PM
Community Specialists
Thanks for joining Apple Support Communities, frank1943!
I see that you're unable to relocate icons on your iPhone 6s after upgrading to iOS 10. I'm pretty particular on where my apps are located on my phone too so I'll be glad to help!
1. How to back up your iPhone, iPad, and iPod touch -- Whenever I begin troubleshooting, I always recommend a backup to make sure your personal information is safe.
2. Restart your iPhone, iPad, or iPod touch -- Never underestimate the power of a good restart.
3. Reset iPhone settings -- On your phone tap Settings > General > Reset > Reset All Settings. This will restore your iPhone settings to factory default.
If you haven't backed up your phone yet, I highly advise doing so now as the next process will completely erase it.
4. Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings -- You'll need to use iTunes on a Mac or PC to completely erase your iPhone. Using the Settings only removes your personal information.
First time through, select "Set up as new iPhone", and log into iTunes & App Store and iCloud. Once you're back on your home screen, download a couple of applications from iTunes and see if you can relocate them once they're finished. If you're able to do so, continue to the next step.
5. Restore your iPhone, iPad, or iPod touch from a backup -- Follow the steps in this article to replace your personal information on your phone.
Have a great day!
Posted on Sep 16, 2016 4:14 PM