Q: Mail (and other apps) quit using PaperOptions plug-in
Since upgrading to macOS Sierra (currently at 10.12) every time I print from Mail (v10.0 (3226) Mail exits and throws this exception: "Mail quit unexpectedly while using the XeroxPaperOptions plug-in". Some other apps including Quicken for Mac and Excel also quit on print. Print from Safari and Chrome work fine.
I reported the problem to Xerox, but they have not yet been able to track down a problem. Speaking to a friend, he reported a similar "quit using PaperOption plug-in" when using an HP ink jet printer, so it doesn't seem limited to the Xerox Phaser 6360DN I use in the office. The Printer and Scanner page report that the Phaser is using Xerox driver version: 2.0.14
Process: Mail [14540]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 10.0 (3226)
Build Info: Mail-3226000000000000~2
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Mail [14540]
User ID: 501
PlugIn Path: /Library/Printers/Xerox/PDEs/XeroxPaperOptions.plugin/Contents/MacOS/XeroxPaper Options
PlugIn Identifier: com.xerox.opb.print.pde.cocoa.XeroxPaperOptions
PlugIn Version: 2.0.15 (1.0)
Date/Time: 2016-09-23 11:39:58.514 -0400
OS Version: Mac OS X 10.12 (16A323)
Report Version: 12
MacBook Pro (Retina, 15-inch, Late 2013), OS X Yosemite (10.10.5), also iPhone, iPad, Apple TV
Posted on Sep 30, 2016 10:06 AM
Sorry, roundtrip, I thought that would get past the crash. It seems there is something more serious going on than a bad plugin. Hopefully Xerox will be able to help.
Posted on Oct 3, 2016 11:50 AM