Mr_Nismo1

Q: iPad Air 2 - WiFi but no Internet Connection [BT Smart Hub]

Since updating to iOS10 last night, my iPad Air 2 won't get an internet connection to my new BT Smart Hub.

All my other devices (iPhone 6, 6s, laptop, iPad mini, etc.) are all working fine.

 

Things done so far:

Reset the router

Restored the iPad both as a backup and as a new device

Reset network settings, including lease

 

The hub is definitely picking up the iPad, but it won't give it an internet connection. There is no VPN software that I know of on the iPad.

 

If I connect the iPad to another device (i.e. to my phone on a hotspot) then the internet works fine.

 

Spoke with BT and they said they can see no issues and as all my other devices are working then there must be something wrong with the iPad settings. :/

 

Clicking on the next to my wireless connection, it looks like the router isn't giving any info back the iPad (i.e. there is no IP, Subnet, Router, DNS, etc info).

 

At a total loss as to what to do next - this is my main iPad sunk in the wall to control the house so it kind of needs to work!

iPad Air, iOS 10

Posted on Sep 14, 2016 2:49 PM

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Q: iPad Air 2 - WiFi but no Internet Connection [BT Smart Hub]

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