Drake Le

Q: Error when save file can't click to replace an old file

I have a ploblem when i save my file, when using old mac os version (max os x) when i save file and want replace the old file i just click to the file that i want to replace and save but when i update to macOS Sierra i can't do it when i click to file it don't change name and i have to type it .


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MacBook Pro (Retina, 15-inch, Mid 2015)

Posted on Sep 23, 2016 8:23 PM

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Q: Error when save file can't click to replace an old file

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  • by acpoot,

    acpoot acpoot Oct 2, 2016 10:07 AM in response to Drake Le
    Level 1 (13 points)
    Mac OS X
    Oct 2, 2016 10:07 AM in response to Drake Le

    This for me is a huge gap in Macos Sierra, it's driving me crazy

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 2, 2016 10:31 AM in response to Drake Le
    Level 6 (12,545 points)
    Mac OS X
    Oct 2, 2016 10:31 AM in response to Drake Le

    It works fine here.

    Try restarting in Safe Mode. Does it work? Then restarting normally again. Does it work?

     

    If it works only in Safe Mode, there is a software conflict. Try creating a new user and see if it works for that user. If it does then it is specific to your account.

     

    Run Etrecheck and post its report.

  • by dianeoforegon,

    dianeoforegon dianeoforegon Oct 2, 2016 10:47 AM in response to Drake Le
    Level 5 (5,753 points)
    Mac OS X
    Oct 2, 2016 10:47 AM in response to Drake Le

    Your image shows "Export as".

    Change the location "icons" to the destination folder where you want it saved.

    Can you rename now?

  • by acpoot,

    acpoot acpoot Oct 2, 2016 1:32 PM in response to Luis Sequeira1
    Level 1 (13 points)
    Mac OS X
    Oct 2, 2016 1:32 PM in response to Luis Sequeira1

    Totally right, I created a new User and worked just fine.

  • by acpoot,

    acpoot acpoot Oct 2, 2016 1:34 PM in response to acpoot
    Level 1 (13 points)
    Mac OS X
    Oct 2, 2016 1:34 PM in response to acpoot

    Juts hope to find an option to fix it, rather than move all my files

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 3, 2016 1:46 AM in response to acpoot
    Level 6 (12,545 points)
    Mac OS X
    Oct 3, 2016 1:46 AM in response to acpoot

    acpoot wrote:

     

    Juts hope to find an option to fix it, rather than move all my files

     

    I hope so. The point of trying another user is to determine if the problem is caused by something that you have on your own account. This was meant as a test, not a permanent solution.

    Please run Etrecheck and post its report here, so we can try and figure out what is there that may be causing this (a login item? a launch agent, ...)

  • by Drake Le,

    Drake Le Drake Le Oct 3, 2016 5:35 PM in response to dianeoforegon
    Level 1 (10 points)
    Mac OS X
    Oct 3, 2016 5:35 PM in response to dianeoforegon

    Export or save file is the same error

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 4, 2016 8:16 AM in response to Drake Le
    Level 6 (12,545 points)
    Mac OS X
    Oct 4, 2016 8:16 AM in response to Drake Le

    run etrecheck and post its report here.

  • by acpoot,

    acpoot acpoot Oct 4, 2016 1:15 PM in response to acpoot
    Level 1 (13 points)
    Mac OS X
    Oct 4, 2016 1:15 PM in response to acpoot

    After all I created the new user but when I installed everything the same thing happend again , fortunatelly I found a work arround if you view the files in "list view" that way you can click and grab the file name, so rather then see in icon view switch to lsit view.

     

    Here my EtreCheck:

     

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-04 15:15:08

    Download EtreCheck from https://etrecheck.com

    Runtime 1:38

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    When saving can’t click a file to grab the file name and replace

     

    Hardware Information:

        MacBook Pro (Retina, 15-inch, Mid 2014)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro11,2

        1 2.2 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 204

     

    Video Information:

        Intel Iris Pro

            Color LCD 3360 x 2100

     

    System Software:

        macOS Sierra  10.12 (16A323) - Time since boot: about 6 hours

     

    Disk Information:

        APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) /  [Startup]: 249.77 GB (124.29 GB free)

                Core Storage: disk0s2 250.14 GB Online

     

    USB Information:

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Kernel Extensions:

            /Applications/ExpressVPN.app

        [not loaded]    expressvpn.tap (20150118 - 2016-10-04) [Support]

        [not loaded]    expressvpn.tun (20150118 - 2016-10-04) [Support]

     

            /Applications/Parallels Desktop.app

        [not loaded]    com.parallels.kext.hypervisor (12.0.2 41353 - SDK 10.9 - 2016-10-02) [Support]

        [not loaded]    com.parallels.kext.netbridge (12.0.2 41353 - SDK 10.9 - 2016-10-02) [Support]

        [not loaded]    com.parallels.kext.usbconnect (12.0.2 41353 - SDK 10.9 - 2016-10-02) [Support]

        [not loaded]    com.parallels.kext.vnic (12.0.2 41353 - SDK 10.9 - 2016-10-02) [Support]

     

    Startup Items:

        TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper

        Startup items no longer function in OS X Yosemite or later

     

    System Launch Agents:

        [not loaded]    6 Apple tasks

        [loaded]    167 Apple tasks

        [running]    98 Apple tasks

     

    System Launch Daemons:

        [not loaded]    42 Apple tasks

        [loaded]    158 Apple tasks

        [running]    102 Apple tasks

     

    Launch Agents:

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-09-28) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2016-09-28) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-10-03) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-09-28) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-09-28) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2016-09-28) [Support]

        [running]    com.adobe.agsservice.plist (2016-09-28) [Support]

        [not loaded]    com.expressvpn.tap.plist (2016-10-04)

        [not loaded]    com.expressvpn.tun.plist (2016-10-04)

        [loaded]    com.google.keystone.daemon.plist (2016-10-03) [Support]

        [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2016-10-02) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-08-15) [Support]

     

    User Launch Agents:

        [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (2016-10-04)

     

    User Login Items:

        Dropbox    Application  (/Applications/Dropbox.app)

        ClipMenu    Application  (/Applications/ClipMenu.app)

        Google Drive    Application  (/Applications/Google Drive.app)

     

    Internet Plug-ins:

        AdobePDFViewerNPAPI: 15.017.20050 - SDK 10.11 (2016-10-02) [Support]

        AdobePDFViewer: 15.017.20050 - SDK 10.11 (2016-10-02) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-13)

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-09-28) [Support]

     

    3rd Party Preference Panes:

        Tuxera NTFS (2016-10-02) [Support]

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

             9%    WindowServer

             4%    kernel_task

             3%    Google Chrome

             3%    Skype

             2%    fontd

     

    Top Processes by Memory:

        2.40 GB    Google Chrome Helper(18)

        1.24 GB    kernel_task

        721 MB    Microsoft Outlook

        573 MB    Dropbox

        557 MB    WindowServer

     

    Virtual Memory Information:

        1.92 GB    Free RAM

        14.00 GB    Used RAM (3.97 GB Cached)

        2 MB    Swap Used

     

    Diagnostics Information:

        Oct 4, 2016, 08:25:32 AM    ~/Library/Logs/DiagnosticReports/node_2016-10-04-082532_[redacted].crash

            /Applications/Utilities/Adobe Creative Cloud/*/CCXProcess.app/Contents/libs/node

        Oct 4, 2016, 08:24:50 AM    Self test - passed

        Oct 3, 2016, 08:56:31 AM    /Library/Logs/DiagnosticReports/DesktopServicesHelper_2016-10-03-085631_[redact ed].crash

            /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Reso urces/DesktopServicesHelper

        Oct 3, 2016, 08:54:13 AM    /Library/Logs/DiagnosticReports/DesktopServicesHelper_2016-10-03-085413_[redact ed].crash

        Oct 3, 2016, 08:53:10 AM    /Library/Logs/DiagnosticReports/DesktopServicesHelper_2016-10-03-085310_[redact ed].crash

        Oct 2, 2016, 06:54:53 PM    ~/Library/Logs/DiagnosticReports/node_2016-10-02-185453_[redacted].crash

        Oct 2, 2016, 06:49:25 PM    ~/Library/Logs/DiagnosticReports/node_2016-10-02-184925_[redacted].crash

        Oct 2, 2016, 06:44:56 PM    ~/Library/Logs/DiagnosticReports/node_2016-10-02-184456_[redacted].crash

        Oct 2, 2016, 06:39:48 PM    ~/Library/Logs/DiagnosticReports/node_2016-10-02-183948_[redacted].crash

        Oct 2, 2016, 06:04:00 PM    /Library/Logs/DiagnosticReports/DesktopServicesHelper_2016-10-02-180400_[redact ed].crash

        Oct 2, 2016, 03:55:23 PM    /Library/Logs/DiagnosticReports/Dropbox_2016-10-02-155523_[redacted].cpu_resour ce.diag [Details]

            /Applications/Dropbox.app/Contents/MacOS/Dropbox

     

     

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 5, 2016 3:06 AM in response to acpoot
    Level 6 (12,545 points)
    Mac OS X
    Oct 5, 2016 3:06 AM in response to acpoot

    First of all, I must say that I never tried this on Icon View... I hardly use it, and I assumed it would work the same as in List or Column View. It turns out I was wrong. In my mac, I can do the click to replace in List View or Column View, but not in Icon View. So it seems this is not some problem specific to you.

     

    That said, the report does show you have "cleanmymac" - this is BAD. Never use any programs that claim to "clean" your mac. They can only damage your system. These are scams.

  • by acpoot,

    acpoot acpoot Oct 5, 2016 4:41 AM in response to Luis Sequeira1
    Level 1 (13 points)
    Mac OS X
    Oct 5, 2016 4:41 AM in response to Luis Sequeira1

    Oh so you have the same problem. I believe this Macos Sierra needs an urgent update.

     

    About Cleanmymac 3 this is an amazing app you should try it,is very handy to free space,  to empty trash when Mac just can't,  to check wich folders or files are the heaviest,  uninstall programs,  and other features. As you mentioned it could damage your system I can't hardly tell that is possible but obviously if you erase things that you don't have any idea it could. In my side I've been working for like a year and never had a problem and I can tell that I installed this app after having thi issue with Sierra.

     

    Thank for your help and feedback

  • by léonie,

    léonie léonie Oct 5, 2016 4:54 AM in response to acpoot
    Level 10 (108,438 points)
    iCloud
    Oct 5, 2016 4:54 AM in response to acpoot
    About Cleanmymac 3 this is an amazing app you should try it,is very handy to free space,  to empty trash when Mac just can't,  to check wich folders or files are the heaviest,  uninstall programs,  and other features. As you mentioned it could damage your system I can't hardly tell that is possible but obviously if you erase things that you don't have any idea it could.

    Be very careful how you use it. Don't use it on photo libraries.

    When I tested Cleanmymac 3 on a test Photos Library, it did a reckless deletion of essential content.  It deleted all original RAW files of edited photos and replaced the precious RAW originals by the edited JPEG versions, so it was no longer possible to revert the edited photos to the original versions, and quite a few replaced originals have been linked incorrectly. And it removed essential caches that are needed for a fast performance.  The next time I started Photos on the cleaned library, it was very slow, because it needed to recreate the cached content.

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 5, 2016 10:50 AM in response to acpoot
    Level 6 (12,545 points)
    Mac OS X
    Oct 5, 2016 10:50 AM in response to acpoot

    acpoot wrote:

     

    Oh so you have the same problem. I believe this Macos Sierra needs an urgent update.

     

     

    I see the same thing that you do, and it is inconsistent with how the system behaves in other modes.

    I don't think that is a big problem, not enough to justify an urgent update. Still, send feedback to Apple about it.

     

    The macOS does not need cleaning, and if you search these forums you'll see that most people advise against these programs. The apparent convenience of a few extra GB may not pay off when the next update breaks or suddenly programs crash because you, or a program you installed, decided to delete a bunch of "unneeded" files. I am glad that you have not had any problems so far, but you may. I am sure that cleanmymac or similar programs will not be allowed into my mac or anyone that I provide support for (coworkers, family members and friends).